Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,460 Reviews)
Rating breakdown 4,460 reviews
5 Stars
3,015
4 Stars
498
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Absolutely terrible machine!
on April 16, 2023
Posted by: RickMpls
from Minneapolis, MN
As a long-time and devoted Nespresso fanboy, I bought this machine some time ago and it worked for a while, but now, after a brief hiatus, it flashes a double orange light. I try to descale it, but it won't even let me! I search the internet for help and discover that many people are apparently having a similar issue. I try to factory reset, but it won't let me because I need to descale, but can't because it doesn't recognize the insanely complicated descale kabuki dance I'm trying and failing to perform.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get a different machine
on April 17, 2023
Posted by: Marchingant
from Ca
Don’t recommend the next. Had a lot of problems over the last two years- Software issues, pump issues (x2), latch very difficult to close latch. Machine has always been replaced with no cost, but have spend several hours on the phone with support.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on May 28, 2024
Posted by: Coffee Lover
from Los Angeles
I bought this machine last week and planned to replace it with an older model of the Vertuo that I have. The reason I wanted the Pop Plus was because it brews more sizes like alto/XL, and my current Vertuo only brews four cup sizes. I have use it every day since I purchased it. So far compared to my older model this machine seems more cheaply made. I struggle with close and lock feature each time. Every time I close it down it seems like its not locked in placed and you have to fiddle with it to be sure. The plastic used here just seems cheaper while my older model had a sturdy locking system. Secondly, when I brew coffee this machine seems to produce triple the amount of foam then my other machine when brewing so your left with less coffee and more foam. I am good with an inch or so of foam but this more than half the cup. I have stir each cup to settle the foam which is annoying when I am in a rush in the mornings. Lastly and most important the machine spout is set so low you cant fix your alto (nespresso cup) or a taller cup under the spout! Why oh why if its suppose to brew even larger sizes than my other machine is the spout set to low on this machine. My other machine only brewed up to 7.7 oz and there was still plenty of room to place a large cup underneath. It is so inconvenient and annoying that I have to use two cup when it is process of brewing and then transfer the two cups it brewed into one large cup simply because the spout is set too low to fix my tall cup under it! I regret buying this machine, and having two large sizes to brew was not worth the inconvenience of the short spout and my current nespresso cups not fitting underneath.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review, and we appreciate your feedback. We recommend propping the Vertuo Pop on something like our capsule drawer for and easier fit with larger mugs. If you still need assistance with your Vertuo Pop machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, garbage machine.
on September 1, 2021
Posted by: Breezy
The coffee is amazing. It’s the best in-house coffee I’ve had from a machine. The machine on the other hand is pretty cheaply made. My first machine lasted from November to July. My second machine lasted 2 1/2 weeks before it broke. I highly recommend looking into a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. All of our machines come with a lifetime of machine support and troubleshooting. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Orange flashing light / Worst Machine EVER
on September 12, 2021
Posted by: NoVaCoffeeLovr
from Leesburg, VA
We replaced our old Virtuo machine with this piece of junk, alas. Within a week, we were googling how to make it stop flashing orange—which is something it does every couple of days. It’s less than a month old. I mean, seriously? Would not recommend this machine to anyone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 13, 2021
Thank you for your review, NoVaCoffeeLovr. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped Working after 3 weeks
on October 18, 2021
Posted by: BOBO
Machine has a design flaw...buy a different model. makes good coffee when working
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 22, 2021
Hi, Bobo, thank you for posting your review. Your feedback is important to us and we are dismayed to learn that the Vertuo Next machine has not met your expectations. Each machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on the Machine Care tab on Nespresso.com. Please contact us at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks easily
on October 30, 2021
Posted by: Holly
from Texas
I bought this last Christmas and have had 4 replacement machines. They all stopped working or malfunctioned. Don't waste your money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, November 1, 2021
Hi Holly. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This thing is a total design disaster
on November 20, 2021
Posted by: Nick
from New Jersey
This is a total design disaster. I've never seen any other consumer product (right, not just among coffee machine) breaks down this often (like fail after every 10 runs). When you need coffee most, it just refuses to work and waste your pods. The time it takes to fix it is way more than the time it saves you from using a pre-made (expensive) pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Nick. We understand your frustrations, and recommend contacting us at 800-562-1465 for troubleshooting assistance with your Vertuo Next machine. Additional assistance can be found on Nespresso.com/help, under the Vertuo Next tab.
Written by a customer while visiting Nespresso USA