Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Delicious coffee VERY short lived
on May 5, 2023
Posted by: Pnky83
from Fredericksburg, VA
Wonderful while it works! The coffee is truly amazing, but I have a keurig that is almost 8 years okd and still works. Its not the best coffee but it does what it was bought to do. My vertuo next was purchased not even 2 years ago and its always been acting strange. It never worked with just one push of the button, the orange light of death was always there even though I ALWAYS use distilled water. About 2 weeks ago it started acting up again for what apparentlu is the last time. I unplugged and plugged, tried to descaled and I wasted several pods trying to get it to work! It just wont! And because its just ONE button there isnt much that can be done. Definitely chose a different model and to Nespresso either issue a recall and fix the issue or remove it from your catalog!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 6, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We understand the importance of a seamless coffee preparation experience and look forward to receiving your machine in our repair center so you can continue to enjoy your favorite Nespresso blends. The cost of shipping, repair, parts, and labor are all covered under the machine's one year warranty. We can assure you Nespresso works diligently to complete the repair process as quickly and safely as possible to get your machine back to you. If you have any questions about the repair process, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Durability?
on May 31, 2023
Posted by: 3cupsaday
Had my machine for just over two years then it took a dump on me. Used it every day, however I’d expect it to last longer than two years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , June 1, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Functionality
on August 1, 2023
Posted by: P
from Boston
[This review was collected as part of a promotion.] I bought this a month ago and have enjoyed it thoroughly. It has taken me less time to make my coffee in the morning compared to how I usually brew my coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT WASTE YOUR MONEY!
on October 2, 2023
Posted by: Britt
from Texas
DO NOT GET THIS ONE!! It started having problems the first month I got it and now it doesn’t even work I’ve only had it for 3 months , it’s not worth the money it’s so expensive and doesn’t even work… I do not recommend.
I’ve maintained and clean it properly but even then it still burns out. Don’t waste your money on this one.
I’ve maintained and clean it properly but even then it still burns out. Don’t waste your money on this one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, October 3, 2023
Thanks for your review, Britt. We’re dismayed to learn that you’re experiencing issues with your Vertuo Pop Plus machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling our toll-free number to create your Nespresso account, register your Vertuo Pop Plus machine, and troubleshoot to find a solution. We’ve available by phone 24 hours a day and 7 days a week for your convenience. We’re confident we’ll come to a satisfactory resolution, and you’ll be enjoying your Nespresso blends soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
GREAT MACHINE & GREAT FEATURES !
on December 14, 2023
Posted by: Nariho
from Burke, VA
Just bought this machine about a week ago and I LOVE it !!! PERFECT size fits on my counter so nice and does not take up to much room. The COFFEE is absolutely GREAT ! Been trying all the kinds and have not found one that I do not like ! This machine is 5 ***** stars !!! Jus LOVE IT ! ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Looks. Sounds like Steam Punk.
on May 31, 2024
Posted by: Yonaga
from Virginia
I bought this a fortnight ago to replace a six year old original Vertuo that gave up. I love the looks of the POP+, and it makes great coffee, even if the mechanics of the brew are a bit akward after using the Vertuo. But I would like to remark that the machine sounds as though it struggles to work: it is relatively noisy compared to the Vertuo, and the hight of the spout is much lower, precluding use of the travel mugs we used previously.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste
on February 9, 2025
Posted by: mfworsh
from MD
[This review was collected as part of a promotion.] This is SOoo much better that my typical coffee machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is defective. 2 bad machines
on September 3, 2021
Posted by: Todd
from Santa Fe, NM
We are sending back our 2nd Vertuo Next machine due to it not working properly. We had an earlier Vertuo machine since 20005 and had no problems. Try a different model and save yourself the hassle. Customer service has been great! Just a defective model.
Response from Nespresso USABy Katherine T., Customer Service, September 4, 2021
We are pleased to offer in and out-of warranty service options for all Nespresso machines. If you require additional assistance, we are available 24 hours a day, 7 days a week via our toll free number, 800-562-1465.
Written by a customer while visiting Nespresso USA