Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Works well
on September 3, 2022
Posted by: Rawrcass
from Clinton, Maine
[This review was collected as part of a promotion.] This is a great little basic espresso machine. It's easy to use, instructions were very clear and easy to follow
Also cleaning is a breeze. It doesn't have a milk frother, so I will have to buy a handheld one if I want lattes or machhiatos. I do wish the pods were more like universal ones so that I could try more varieties of coffee with it. I do have another espresso machine that is much more expensive and has all the bells and whistles, so I will probably use that one more than this. But this is great as a backup or for more basic uses. Definitely recommend.
Also cleaning is a breeze. It doesn't have a milk frother, so I will have to buy a handheld one if I want lattes or machhiatos. I do wish the pods were more like universal ones so that I could try more varieties of coffee with it. I do have another espresso machine that is much more expensive and has all the bells and whistles, so I will probably use that one more than this. But this is great as a backup or for more basic uses. Definitely recommend.
Cons: Not enough variety of coffee available, Not enough variety of espressos available, Does not have a built-in milk frother, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to Make
on September 3, 2022
Posted by: LShriner
from Pittsburgh, PA
[This review was collected as part of a promotion.] I tried the Nespresso Vertuo. This machine is pretty simple and easy to use. It doesn't take up a lot of space on your counter either. Just pour your water in the back tube and pop your capsule in the top and start brewing. I've never tried to make espresso before, but this does it perfectly for you. It brews the cream first and then does the coffee liquid. This is really easy and nice to for a change have a cup of expresso during the day to enjoy. The only drawback is the refill pods are a little pricey, but I was looking and they have an option they sell where it is just the refill and you put your coffee. I think I might have to go that route. I like that you can do regular coffee as well since I don't drink fancier coffee drinks all that often. You can also choose your size of drink. Overall, it is pretty neat to try the fancier drinks.
Pros: Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great kitchen gadget
on September 3, 2022
Posted by: Mz A
from Merrillville
[This review was collected as part of a promotion.] I love this Nespresso, and the design and size is perfect. It fits really great on my countertop, and it looks very highend. The coffee smells so delicious. It's like having a coffee cafe right in my own kitchen.
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Luke warm drinks
on September 3, 2022
Posted by: Asher
from Seattle, wa
[This review was collected as part of a promotion.] This is my first time owning a single use pod type of coffee machine. I really enjoy the process of making my coffee but I’m highly disappointed in the temperature of my drink. I have used this only 5 times so far. Each time it was warm. The 5th time I saw steam for once and it was a bit warmer then the other times. I don’t like that I have to microwave my coffee after using such a pricey machine. This is new so I know descaling is not an issue. I did read that it was designed to be a ready to drink temperature but this is way too cold for my liking. It is a neat design but the ready to drink temperature is a major flaw in my opinion.
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive, Does not make coffee hot enough
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 6, 2022
Hi Asher. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee
on September 3, 2022
Posted by: Olgacolombia
from Miami Beach, Florida
[This review was collected as part of a promotion.] I bought my Nespresso last month, with Mexican and stormio I’m so happy with both, and the coffee machine is the best❤️ I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good features
on September 3, 2022
Posted by: Chels0713
from Texas
[This review was collected as part of a promotion.] I truly appreciate the aesthetic of this machine. The water tank in the back doesn’t move side to side so it sticks out a bit on the counter, but it looks really nice. It’s easy to figure out and to use. Always a bonus when it comes with some pods to try and a mug. Water tank is larger than most coffee machines like this and I can’t complain!
Pros: Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sleek and easy to use
on September 3, 2022
Posted by: Thelorax77
from Auburn, ME
[This review was collected as part of a promotion.] Very nice machine. I love that the design is narrow so it doesn't take up a lot of real estate on your countertop. Besides that, this thing makes delicious coffee and crema. It's super easy to use and clean up takes seconds. Heats up really quickly though I will buy the reusable pods that I saw.
The ultimate in coffee making convenience.
The ultimate in coffee making convenience.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup, Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I absolutely LOVE this Nespresso coffee machine!
on September 3, 2022
Posted by: TXSTORM
from San Antonio
[This review was collected as part of a promotion.] I am a coffee lover … and this machine is fabulous !! It’s a small machine, so it fits anywhere. I like that! When I first got it I was a little intimidated I must admit… but the website has some recipes and I tried a few of them… delicious! I also went on line for a short tutorial… now I’m getting more confident and my coffee making is great! The machine is actually VERY easy… open the top… drop in the pod… turn to lock and when it is hot just press the button. After that it is coffee heaven! I will NEVER go back (sorry Keurig!). This morning I was checking out the web site and they had a special… coffee with some syrups to try and some cookies… right up my alley! And free shipping! I’m not ashamed to be a coffee snob, you shouldn’t either! Make your morning better… get a Nespresso!!!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA