Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Not Worth the Money
on November 4, 2022
Posted by: AHop
from Firestone, CO
Bought this machine just shy of 18 months ago. It is not our primary coffee machine due to the cost of capsules, but used it for special occasions. It still looks brand new and over the last month started having issues reading the capsules. Would have to try several times, sometimes ruining the capsule. Now it has also begun to leak coffee from the bottom of the machine, not water, coffee. Fun while it lasted but I'm not from the disposable generation. For the price, this machine should last for years. Now I have capsules and no working machine. Total disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks
Written by a customer while visiting Nespresso USA
Customer Rating
1
on November 12, 2022
Posted by: K
This machine has caused me nothing but frustration. It never works properly. I even followed the descaling steps and still only works sometimes. I highly do not recommend this model!!
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review. We are glad to see you were able to speak with a Machine Expert to have your Vertuo Next replaced. If you have any questions regarding your new Evoluo Nespresso machine, please contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken right out of the box.
on November 22, 2022
Posted by: Hunter
from New Jersey
Spent the money on the Next because my wife and I were interested in the carafe sizes. Received the machine and it couldn’t even complete the first rinse through. Sending it back for a refund. Don’t waste your money, just get a Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2022
Hi Hunter. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We are thrilled to see you were able to purchase the VertuoPlus so that you may continue enjoying your Nespresso Coffee Moments. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy!
on November 26, 2022
Posted by: Cj42007
from Pennsylvania
Please don’t buy this version. Pick another one. It breaks down and doesn’t last long
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terribly unreliable
on December 2, 2022
Posted by: Fred
from Indiana
I got my first one as a gift which died within the first 3 months that I had it. Nesspresso shipped me a replacement and I also purchased and additional one just to have as a spare. The replacement they sent died about 8 months after I got it which again Nesspresso replaced. I opened up my "spare" and it brewed 5 cups before it died, Yes Nespresso sent a replacement for that one as well. All in all I have had 5 of these and 3 of them have died. I just got the replacements this week so I have not even used them yet. I love the coffee that these machines make but the reliability is terrible. I know others that have bought one of the other "Virtuo" models and have had no issues. Perhaps it is just something with the "Virtuo Next" models.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi Fred. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and your Vertuo Next has been replaced with another Vertuo Next. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible
on December 14, 2022
Posted by: Vanny
from Portland,Oregon
[This review was collected as part of a promotion.] My morning routine is so much happier with my new nepresso machine and coffee pods. The flavors are amazing and creamy. I am so happy that I am part of the nepresso family
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wanted to love it
on December 20, 2022
Posted by: Abby
from Toledo ohio
I bought this in may and it’s completely broken, and so many pods were wasted on the way. I was offered a refurbished machine and 1 sleeve of pods, how can this compare to all the money I’ve spent already on this machine? Hopefully my new one works because I am angry.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 21, 2022
Thank you for your review, Abby. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Additionally, please note that pre-brewed capsules may be used for machine troubleshooting purposes with no risk to the machine. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Terrible machine, I wouldn’t buy another
on December 21, 2022
Posted by: Jasmine
Do not buy this machine, it is complete junk. I had another vertuo that I loved and continue to pull out of the garage because this one stops working every other week. I purchased this one only because of the larger capsules since they discontinued the 14oz capsules. This machine makes a mess, somehow it back flows into the compartment that catches the used pods. I love nepresso but this machine makes me so angry. DO NOT purchase!
Response from Nespresso USABy Chloe H., Customer Service , December 22, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA