Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Beautiful machine!
on August 30, 2022
Posted by: CaseyM
from Pacific Northwest
[This review was collected as part of a promotion.] I have owned other Nespresso machines in the past and when I got this one I found I was not disappointed. To begin, the design is great. It’s very attractive and fits well in my modern farmhouse style kitchen. Another awesome feature is that it is connected to my phone via Bluetooth through the app. It will tell one when it needs to be cleaned and if the machine is working properly. I like how the water tank is connected directly to the back of the machine instead of being someone independent of the main unit like one of Nespresso’s other designs. I found it to be easy to set up. And like always, the coffee tastes great! Nespresso has tons of coffee options on their site to choose from. It’s very easy to order and have it sent directly to one’s home! I highly recommend this model to anyone who is looking for an on demand coffee machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!
on August 30, 2022
Posted by: Sean80
from Kansas City
[This review was collected as part of a promotion.] I have always wanted to get one of these machines, but never did. I am so happy I finally decided to get one. This machine is so easy to use and makes amazing drinks. I have only tried a few different of the flavors, but they have all come out great. The machine is the perfect size, and fits perfectly on the table at work. I love having great coffee available throughout the day.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good machine! Tasty coffee! Stylish & compact!
on August 30, 2022
Posted by: Kellie2
from Ocean County, NJ
[This review was collected as part of a promotion.] I’m happy with my new Nespresso Vertuo Next. Was easy to get going. Looks great on my counter and takes up less space than my old one. The coffee is tasty and fresh! Love that you can make anywhere from a cup to a whole pot. Self cleaning! Reasonably priced! Love it!
Pros: Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
A lot of work for bad coffee
on August 30, 2022
Posted by: mellie1984
from Indiana
[This review was collected as part of a promotion.] There was absolutely nothing good about my experience with this device. First of all, the instructions in the printed manual are not clear. For example, I didn't see anything in the manual about having to hold the brew button down on first use to program the preferred size, I only found that online because I couldn't understand why the device only gave me about 2 sips worth of beverage. The manual also states to use a specific amount of water when cleaning the device before use and that process should take about 7 minutes, I had to run the process twice in order to use all the water which took about 14 minutes.
The machine is also horribly loud. There is no way you would be able to brew early in the morning while household members are sleeping nearby.
The machine is also horribly loud. There is no way you would be able to brew early in the morning while household members are sleeping nearby.
I've been able to make coffee for years and years without being smart technology/blue tooth connected, so that's a waste as far as I'm concerned.
This device will sit on a shelf collecting dust from now on.
Pros: Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Not enough variety of coffee available, Too Expensive, Too Noisy
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 31, 2022
Thank you for your review. We understand how frustrating machine issues can be, and we certainly want your Nespresso experience to be special and exactly to your satisfaction.
The Vertuo Next offers a variety of coffee size drinks: espresso (1.35oz / 40ml), double espresso (2.7oz / 80ml), gran lungo (5.07oz / 150ml), coffee (7.7oz / 230ml) and pour-over style (18oz / 532ml). The intelligent brewing system allows the machine to recognize the unique bar-code on the coffee capsule being brewed and create a perfect cup according to the specific parameters of each blend.
If you wish, you may program your other favorite Nespresso capsules to your preferred pour.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next offers a variety of coffee size drinks: espresso (1.35oz / 40ml), double espresso (2.7oz / 80ml), gran lungo (5.07oz / 150ml), coffee (7.7oz / 230ml) and pour-over style (18oz / 532ml). The intelligent brewing system allows the machine to recognize the unique bar-code on the coffee capsule being brewed and create a perfect cup according to the specific parameters of each blend.
If you wish, you may program your other favorite Nespresso capsules to your preferred pour.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on August 30, 2022
Posted by: Beh1
[This review was collected as part of a promotion.] I absolutely love this machine! I was so excited to get this and I was not disappointed. The coffee was made quickly and at the right temperature for me. Makes great froth for the perfect cup of espresso. Well manufactured machine with quality parts.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Machine!!
on August 30, 2022
Posted by: Etuka54
from Buffalo, NY
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a machine I was eager to try and can now say that it is every bit as described!
The unit itself is sleek and fits very nicely on my counter without taking up too much space. Water reservoir has a good capacity so you are ready for more than one person to make their drinks without waiting for refills. Plus, speedy heat up!
The drinks are amazing and it is so convenient to have the pods included with the machine.
Another great feature is the Wi-Fi / Bluetooth with the easy connectivity! It connected with little effort on my part!!
This machine has it all. Sleek style, small footprint for counter space, easy to use and it makes excellent drinks!! Very pleased!
The unit itself is sleek and fits very nicely on my counter without taking up too much space. Water reservoir has a good capacity so you are ready for more than one person to make their drinks without waiting for refills. Plus, speedy heat up!
The drinks are amazing and it is so convenient to have the pods included with the machine.
Another great feature is the Wi-Fi / Bluetooth with the easy connectivity! It connected with little effort on my part!!
This machine has it all. Sleek style, small footprint for counter space, easy to use and it makes excellent drinks!! Very pleased!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Frees up SOOO much counter space!
on August 30, 2022
Posted by: Scott M
from Orlando, FL
[This review was collected as part of a promotion.] This is not my first Nespresso Vertuo. However, it is about half the width of my previous version! I don't use my Nespresso on a day to day basis so the fact that the water tank and "used cup" container are smaller doesn't bother me. I would rather have the counter space. The water reservoir and used pod container are very easy to access. I would highly recommend this Nespresso maker if you value your counter space!
Pros: Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Afternoon deliciousness!
on August 30, 2022
Posted by: JWLourie66
from Orlando, FL
[This review was collected as part of a promotion.] Nespresso - Vertuo Next is cooking easy for an afternoon pick me up. I thoroughly enjoy having the occasional espresso and the Nespresso Virtuo Next makes it so easy to indulge in that strong coffee craving. There is minimal installation required. One of my favorite features is the used capsules are quickly out of the way and easy to dispose.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA