Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Great coffee--unreliable machine
on June 24, 2022
Posted by: peregrin
from Arkansas
I'm on my second Next. The first one was replaced for free but now this new one has quit after 5 months. They don't seem to read the capsules after a time. I've wasted at least a sleeve of coffee trying to make it work. The coffee is great, but no longer worth the expense and frustration.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your Vertuo Next has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible product, do not purchase--it WILL break
on July 6, 2022
Posted by: Eric
These machines all need to be recalled! Our first one eventually started leaking water from the top area whenever we used it, and the latch became extremely hard to operate. It was replaced under warranty, but now, five months later, the replacement unit is also leaking out of the top! Search on reddit or anywhere on the internet and you'll see tons of stories like mine. On the plus side, Nespresso customer service is very good--they did a video call with me to see if they could troubleshoot the problem away, and when they weren't able to fix it, they decided to send me a VertuoPlus Deluxe instead. AVOID THE VERTUO NEXT AT ALL COSTS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Eric. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Coffee is delicious. Machine not so great.
on July 13, 2022
Posted by: CoffeeJess
I had two of them and both machines got stuck in the descaling mode and had to be replaced. Customer support was always very helpful in replacing but still annoying to deal with the issues.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid it
on July 22, 2022
Posted by: nihsel
from Santa Clara, CA
I've had this machine since February, 2022. Unfortunately for the past month or so this machine only presses coffee when it feels like it. When cold (i.e., first capsule in the morning) it will refuse to make coffee at all and I am currently losing 1 to 2 capsules a day due to the machine ruining them.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Most unreliable machine I’ve ever had
on July 25, 2022
Posted by: Smeesh
from Torrance CA
Have returned this machine twice now, both models worked for a few months then just stopped brewing. Tried descaling and cleaning and nothing worked. Frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 27, 2022
Thank you for your review, Smeesh. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn’t even last 2 weeks
on July 27, 2022
Posted by: Erin
from California
I was so excited for my first nespresso machine. To say the least… this one did not live up to my expectations. Around the 2 week mark of having this machine it completely stopped brewing, then it started leaking all over my counter.
I will say though, I’m very impressed with nespressos customer service. They were great at replacing this machine for me with little to no hassle- with that being said this product has way too many faults and I don’t see why they don’t just discontinue this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuoline machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistent Breakdown
on August 27, 2022
Posted by: Jlgnyc11
from New York, NY
I had an original Vertuoline for 6 years problem free until I moved and it sat unused for just a bit too long, so I decided to upgrade. I ordered the “Next”. First model failed after 2 months with inexplicable random blinking and electronic defects. Second unit they sent me failed with a ‘laser failure’ so it can’t read the pods and times out on every other attempt to brew. Replacing with an older, more reliable model. Vertuoline is a great product, but the Next appears to be rife with defects in design and/or manufacturing. A friend at Nespresso confirmed this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 29, 2022
Thank you for your review. We understand your frustration with the Vertuo Next, and we are glad to see you were able to replace this machine with our Vertuo. If you need any assistance with your new Vertuo machine, please contact us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do No Buy - Nespresso Should Discontinue the Model
on October 18, 2022
Posted by: Sam M
from Boston, MA
I've owned many Nespresso machines over more than a decade. The Vertuo Next is unworkable and unreliable. A simple Google search results in thousands of similar complaints. I was forced to argue with Nespresso Customer Service for more than a year before the company finally sent me a different model that didn't experience the same ongoing technical issues. It's arguably actionable that Nespresso is still selling this machine given several of the technical support contacts recognized the widespread issues customers experienced with this specific machine.
DO NOT BUY THIS MODEL unless you enjoy throwing away pods for fun (I think I wasted roughly 6 full sleeves) and being forced to factory reset, flush, manually clean the machine, etc. on a daily basis.
I'm disgusted with the lack of transparency from Nespresso related to this machine and my experience - it cost me money, product, countless hours and unnecessary frustration.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, October 20, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert, and have received a replacement. If you still need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA