Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Great when it works, but has a short lifetime
on May 20, 2022
Posted by: Linus
from Philadelphia
My first machine lasted a little over a year with only minor problems. Still under warranty I received an identical replacement machine. This one only lasted a couple of months. Nespresso is replacing the second machine with a third machine (different model). The replacement machines don’t come with a new warranty. The coffee and convenience is great. Much better coffee than other manufacturers machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, May 21, 2022
Thank you for your review, Linus. We stand by our machines and we're always here to help. We're glad to see that you've gotten a replacement and hope that you'll reach out with any future questions, comments, or concerns. We're available 24 hours a day, 7 days a week, toll free at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in less than a month!
on May 26, 2022
Posted by: Cw
from Chicago
It was awesome while it lasted. Used it once a day in the morning made great coffee and then this morning wouldn’t turn on tried all the suggestions on the web spent time with Nespresso chat etc. very disappointed bought it less than 3 weeks ago
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Same Issue as Everyone - Machine Stops Working
on May 29, 2022
Posted by: Mike C
from Los Angeles
This model has serious issues. Judging from the comments here and on other review sites, the failure pattern is clear. My story is identical to so many others, first machine worked great for almost a year, coffee is great, and then it broke down and would no longer work. (Orange light flash and no brew). Customer service was helpful and replaced the machine, within four months the replacement machine stopped working. On the second machine we ran the cleaning cycle once a week and even descaled 2x in four months.
Second machine won’t brew a single cup, called customer service and the are replacing with a new machine (Evolo this time).
Stay away from the Vertuo Next, unless you are a fan of headaches and talking to customer support a lot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Mike. We are dismayed to learned that your VertuoNext machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy this. It doesn't work.
on June 3, 2022
Posted by: Daisies
from Charleston, SC
I bought this about a year ago. It worked fine for the first three months, but even keeping up with the maintenance recommended, it became useless in about six months. I've followed all the troubleshooting guides, but I have to factory reset it almost every time I try to use it, and it eats up my pods in the process of trying to get it to work. Really disappointing. I bought it because I thought it was more versatile, being able to make a carafe as well as a cup. In fact, it actually does not make anything but a frustrating start to the day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 4, 2022
We're disappointed to hear about your experience with your Vertuo Next. Your machine includes a one-year warranty with purchase and we'd love to help. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps breaking
on June 17, 2022
Posted by: beccgut
from Oklahoma
I have been through 2 of these machines and they keep breaking. The first one lasted almost a year and then the laser that reads the coffee went out on it. The second one lasted even shorter at a few months. It won't do anything, not even a cleaning cycle. It is stuck on a white light.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in a year
on June 17, 2022
Posted by: CB
from Nashville TN
LOVED! But it broke in a year with the white light staying on and no more coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear you experienced this issue with your Vertuo Next. We offer both in and out of warranty support for our machines and we'll be happy to assist you. Please call us at 1-800-562-1465 when you are near your machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked great…for a month!
on June 17, 2022
Posted by: Tmd85
from Vermont
Worked great for a month, then stopped all useful function. Would brew a tiny amount or a full tank of water then stopped working altogether. Just purchased the PLUS brewer instead. Crossing my fingers that we have better luck with that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, June 18, 2022
Thank you for your review. We're disappointed to hear this was your experience with the Vertuo Next. If you have any questions or concerns about your new VertuoPlus please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on June 19, 2022
Posted by: None
After pulling the machine in doesn’t start the heating process.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 21, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA