Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Difficulties for continued use
on August 9, 2022
Posted by: emily
from South Dakota
I use my machine about twice a week and I purchased it for both coffee and espresso needs. It constantly gives me an orange blinking error where I have worked with customer service before to learn how to properly clean it. But the machine does this constantly. I will run it through the cleaning process and then a few days later, I get the error again. I have the machine for quick coffee on the run and so now I end up not using it at all. Hopefully the newer models have worked some of the quirks out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on August 9, 2022
Posted by: Michelle
from Michigan
[This review was collected as part of a promotion.] I use this thing two or three times a day! I love it. Great for iced coffee in the heat and I love that I can make espresso too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Creamy Hot Wake Up Call
on August 9, 2022
Posted by: Rafuu
from Broward , Fl
[This review was collected as part of a promotion.] This is my Second Nepresso purchase! We bought first machine for Office, enjoyed so much, had to have one at Home! If U r a true coffee enjoyer this is your mate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Got stuck in an error state
on August 10, 2022
Posted by: Ally
from Columbia, MO
I got this machine as a wedding gift and loved it! Although, after less than a month of using it I got the dreaded blinking orange light. Nothing would work and it was stuck in an "error" state according to the technician. I was sent a new one that works great! Great customer service.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Hi, Ally. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m in love!!!
on August 10, 2022
Posted by: Elissa
from Bronx, NY
[This review was collected as part of a promotion.] Best decision EVER!!! I use it every single day and I love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Ever!
on August 10, 2022
Posted by: Chaco
from Minneapolis, MN
[This review was collected as part of a promotion.] This is just fantastic coffee and the crema really makes a difference. Vertuo Next is very easy to set up and use. In less than 2 minutes from pressing the button and your enjoying your brew. I have not tried any smart technology yet. Not sure if I will ever need to.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste
on August 10, 2022
Posted by: CaitlinM
from Boston MA
[This review was collected as part of a promotion.] I am so happy I bought this machine the coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new machine
on August 11, 2022
Posted by: June
from Rainsville, AL
[This review was collected as part of a promotion.] Not only is my new Nespresso a beautiful machine, I have loved every coffee I've tried. This is my first Nespresso machine. Love so much
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 15, 2022
Hi June. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA