Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Amazing machine and coffee!
on June 23, 2022
Posted by: TestNestle
from New York, NY
[This review was collected as part of a promotion.] I love the look of this machine, but that's just an extra perk, the coffee is the real star. It's so good and easy to make. I'm a big nespresso fan!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on July 22, 2022
Posted by: Lizb23
from Boston, MA
[This review was collected as part of a promotion.] The coffee is delicious! The matching is really loud but still worth it
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Like Starbucks but at home!
on July 28, 2022
Posted by: danieln22
With this nespresso, I am able to create copycat Starbucks recipes. I love their espressos! It’s just a quick tap then I am able to brew some espresso for my drinks!
Written by a customer while visiting influenster.com
Customer Rating
4
Love it
on July 31, 2022
Posted by: Sunday
from Orlando
[This review was collected as part of a promotion.] This was a replacement as my original one stopped working. Troubleshooting was not able to identify the issue. New one is working well so far.
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi Sunday. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what we were looking for
on August 1, 2022
Posted by: Landry
from Florida
[This review was collected as part of a promotion.] had been looking for an espresson machine for a while and we hemmed and hawd about it for a while and we are so glad to finally this amazing machine. the coffees are so rich and flavorful as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice upgrade from drip coffee
on August 5, 2022
Posted by: SF
from Los Angeles
[This review was collected as part of a promotion.] I love the crema and the dark toast. The frother adds that special touch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nepresso
on August 5, 2022
Posted by: JillMarie
from Scottsdale, AZ
[This review was collected as part of a promotion.] I bought this at the start of the pandemic and am so happy that I invested in this. I use it everyday and absolutely love each cup!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor machine
on August 9, 2022
Posted by: Bmen12
I had to get a replacement and the second one broke the same way. Poor Machine but AMAZING customer service they will replace it with no hesitation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA