Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Mine stopped working too!!!!!
on April 30, 2022
Posted by: LH
from Austell, GA
Got my machine as a Christmas gift, worked from 12/21 until 4/22. Love the coffee but hated wondering every morning if it was going to work. It finally stopped doing anything. I had a faint blue light that flickered. Customer Service did video chat and tried to help but said something was really wrong with the blue light coming on . It never leaked just stopped working. Got my replacement machine today and so far so good - fingers crossed.
Great customer service just bad machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, L.H. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on May 1, 2022
Posted by: Qweeeen O
from Southern California
I’ve had mine over one year without any problems! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed!
on May 2, 2022
Posted by: jaimeej2
I have had my Nespresso for about a year now and I swear I’m obsessed. The coffee is so good! The pods seem expensive when you are buying them but if you look at how much you actually save making it at home vs buying it somewhere every day it really isn’t that bad. The tastes of the pods are amazing and the Nespresso brews everything perfectly! We use this almost every day. Definitely would recommend to any coffee lovers! Even my non coffee loving husband is obsessed now!
Written by a customer while visiting influenster.com
Customer Rating
1
Broken
on May 4, 2022
Posted by: K
from Michigan
I really want to love this, but unfortunately I haven’t had the chance to. I got my original machine back in October and started having issues this March, got sent a new one and already this one is broken. Instead of getting another new one I’m going without it for at least 2 weeks while it gets repaired. guess now I have to buy coffee everyday until then or get a cheap coffee pot to hold me over. I want to love you Nespresso I really do
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 5, 2022
We want you to love us too, and ask that you contact us again, 800.562.1465, and speak with a coffee specialist about how we can make this right. Thanks for choosing Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee
on May 5, 2022
Posted by: Anonymous
Best coffee machine ever. I love making my own coffee at home with my nespresso next coffee machine. Better than driving, and waiting long lines to get drunk at a coffee shop and the taste is even better too!
Written by a customer while visiting influenster.com
Customer Rating
1
Broken
on May 7, 2022
Posted by: Chase741
from Seattle
The machine was great for a while, but now it just stopped working. I wasted 3 pods trying to fix it, and then looked up more solutions to see this is a very common problem. very disappointing and I regret choosing this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , May 9, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ive had this machine
on May 10, 2022
Posted by: Anonymous
Ive had this machine for a little over 2 years and it is my GO TO! I love all the varieties and flavors availble. It is very hard to make coffee at home any other way after getting this machine! Favorite coffee maker by far, i recommend to any coffee lover!
Written by a customer while visiting influenster.com
Customer Rating
5
Great customer service!
on May 12, 2022
Posted by: JennySD
from San Diego
I wrote a few months ago about my consistently malfunctioning Vertuo Next machine. I should have called Customer Service first! They were consistent and eager to resolve my problems. I had a new, perfectly functioning replacement within 72 hours of my first contact with Nespresso. My replacement machine makes outstanding coffee for me every day! ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA