Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Terrible machine
on April 3, 2022
Posted by: Biz
from Vero Beach, Fl
This machine isn't worth your time or money. The coffee is good and the customer service team is also solid - however, the machines are sub-par and ever in need of a complex cleaning and descaling system. I had one go bad, they sent another and it went bad it two weeks. I am now looking for another company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is by far
on April 6, 2022
Posted by: shaynac3
This is by far my favorite coffee maker I have ever owned! The flavors of coffee and variety they offer are outstanding and I don't find it that much more price wise for the quality!
Written by a customer while visiting influenster.com
Customer Rating
4
I received this product
on April 9, 2022
Posted by: nittney17
[This review was collected as part of a promotion.] I received this product free from Influenster last year and I love it. The pods are a bit expensive so I really only use it for special occasions or if I need a pick me up.
Written by a customer while visiting influenster.com
Customer Rating
4
Could use some improvements
on April 14, 2022
Posted by: thebaldandthebeautif
I love the product for what it is but it has some issues. I’m currently on my second one, a replacement. My first Vertuo Next had some problems out the box, it wouldn’t “brew” when I first hit the button, I’d sometimes have to do it at least three times to get a cup of coffee. Also, you’re supposed to be able to connect via Wi-Fi, didn’t work then and still doesn’t work. I got my replacement because my first one started leaking water, so far so good in that aspect.
Written by a customer while visiting influenster.com
Customer Rating
5
Cant rave enough about
on April 14, 2022
Posted by: funkyrbs
Cant rave enough about my n’espères so machine! I love how user friendly it is! The espresso is DELICIOUS! So many different flavors to try!
Written by a customer while visiting influenster.com
Customer Rating
5
Happy
on April 18, 2022
Posted by: alexandriaj2
I love the ease of this machine and that it doesn’t take up a lot of room! I got this for my long college nights! The espresso tastes soooo good!!!
Written by a customer while visiting influenster.com
Customer Rating
5
I'm obsessed with this
on April 18, 2022
Posted by: 0liverae
I'm obsessed with this machine. I love being able to brew espresso at home and I've come to enjoy it more than going to Statbucks.
Written by a customer while visiting influenster.com
Customer Rating
4
It works
on April 23, 2022
Posted by: yolibean
… but it does leak. I keep a piece of paper towel in the cache where the used pods go because thats where Ive seen water. I am able to make all kinds of drinks with this. I do enjoy the aesthetic of it all too. These pods can be expensive but not as expensive as a cup from your favorite coffee house.
Written by a customer while visiting influenster.com