Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
I received this product
on April 9, 2022
Posted by: nittney17
[This review was collected as part of a promotion.] I received this product free from Influenster last year and I love it. The pods are a bit expensive so I really only use it for special occasions or if I need a pick me up.
Written by a customer while visiting influenster.com
Customer Rating
4
Could use some improvements
on April 14, 2022
Posted by: thebaldandthebeautif
I love the product for what it is but it has some issues. I’m currently on my second one, a replacement. My first Vertuo Next had some problems out the box, it wouldn’t “brew” when I first hit the button, I’d sometimes have to do it at least three times to get a cup of coffee. Also, you’re supposed to be able to connect via Wi-Fi, didn’t work then and still doesn’t work. I got my replacement because my first one started leaking water, so far so good in that aspect.
Written by a customer while visiting influenster.com
Customer Rating
5
Cant rave enough about
on April 14, 2022
Posted by: funkyrbs
Cant rave enough about my n’espères so machine! I love how user friendly it is! The espresso is DELICIOUS! So many different flavors to try!
Written by a customer while visiting influenster.com
Customer Rating
5
Happy
on April 18, 2022
Posted by: alexandriaj2
I love the ease of this machine and that it doesn’t take up a lot of room! I got this for my long college nights! The espresso tastes soooo good!!!
Written by a customer while visiting influenster.com
Customer Rating
5
I'm obsessed with this
on April 18, 2022
Posted by: 0liverae
I'm obsessed with this machine. I love being able to brew espresso at home and I've come to enjoy it more than going to Statbucks.
Written by a customer while visiting influenster.com
Customer Rating
4
It works
on April 23, 2022
Posted by: yolibean
… but it does leak. I keep a piece of paper towel in the cache where the used pods go because thats where Ive seen water. I am able to make all kinds of drinks with this. I do enjoy the aesthetic of it all too. These pods can be expensive but not as expensive as a cup from your favorite coffee house.
Written by a customer while visiting influenster.com
Customer Rating
1
less than 2 months it broke.
on April 26, 2022
Posted by: JS
from Atlanta, GA
The machine stopped brewing coffee, the button doesn't work, and leaks HOT water everywhere.. only lasted two months. TWO MONTHS!! my old cheap coffee machine lasted many years before I decided to try this fancy machine. and reading the reviews I'm not the only one. Nespresso seriously needs to recall the machine or pull it off the shelve. It is hurting its reputation. forget the fancy features when it can't even brew coffee correctly. luckily I'm getting a different model (I refused to get the same machine as a replacement if its going to break again) through the warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JS. We certainly want your Nespresso experience to be special and exactly to your satisfaction, and we appreciate your feedback. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine when the descaling alert comes on. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your VertuoPlus, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I honestly love this
on April 27, 2022
Posted by: wendyba8d9
I honestly love this coffee maker. It is so simple to use and makes great coffee. I love how many varieties of coffee you can buy for it too. Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com