Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Nespresso makes the BEST
on March 30, 2022
Posted by: sweetyjenj
Nespresso makes the BEST coffee quick!! Their pods are specially designed to brew the best cup or espresso each time, and it's truly delicious. I admired their machines for a few years before finally getting my own and I don't regret it one bit. Go for it!!
Written by a customer while visiting influenster.com
Customer Rating
4
Love using my espresso
on March 30, 2022
Posted by: rileym48
Love using my espresso machine everyday. Have some trouble with it sometimes, will take a few tries for the shot to pull but it eventually works. It’s expensive but worth it in the long run. Recommend to anyone looking to make their own coffee at home!
Written by a customer while visiting influenster.com
Customer Rating
5
We LOVE our nespresso.
on March 30, 2022
Posted by: kjohnson8601
We LOVE our nespresso. I have made so many fancy drinks that I used to get at chain stores. Coffee game changer for sure. And it heats up quick and isn’t loud which is nice for early mornings.
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely love this Nespresso!
on April 1, 2022
Posted by: celi20
Absolutely love this Nespresso! Not only are the espressos and coffee absolutely delicious, the size of the product goes perfectly on your counter top. There are variety of pods all to everyone’s liking . Highly recommend this product ! So far I’ve influenced two of my friends to purchase and they love it !
Written by a customer while visiting influenster.com
Customer Rating
5
An excellent machine
on April 2, 2022
Posted by: JEAER
from San Francisco
I have used this small tidy machine twice-daily for a year ... and I could not be more pleased. The size, workmanship and output are outstanding. I particularly like the detachable water tank and the automatic turnoff with no dripping.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Jeaer. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not long lasting
on April 3, 2022
Posted by: CTran
from Seattle
Got my machine in April 2020 and now April 2022 I will need a replacement. After a year the lever to lock and unlock the machine would jam up making it really hard to open and close and now it’s shorting the circuit . Ice heard others have zero issues so maybe I got a bad one.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on April 3, 2022
Posted by: Biz
from Vero Beach, Fl
This machine isn't worth your time or money. The coffee is good and the customer service team is also solid - however, the machines are sub-par and ever in need of a complex cleaning and descaling system. I had one go bad, they sent another and it went bad it two weeks. I am now looking for another company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is by far
on April 6, 2022
Posted by: shaynac3
This is by far my favorite coffee maker I have ever owned! The flavors of coffee and variety they offer are outstanding and I don't find it that much more price wise for the quality!
Written by a customer while visiting influenster.com