Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Wonderful coffee!
on March 17, 2022
Posted by: Coffee mom
from Glendale, Az
Received this as a gift for Christmas and so far I am loving it! I gave it four stars because once in a blue moon it becomes a little temperamental and doesn’t want to give me the right amount of coffee. I just rerun the same pod when that happens and everything is fine. I love the frothier by the way, highly recommend. The one thing I learned with the frothier is if the magnetic spinner isn’t pushed down all the way, it won’t work. It’s not an issue, just wanted to make that point known for other users. Hope this review helps!
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, March 18, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next Deluxe machine, however, we recommend you perform a weekly cleaning to remove any grinds and buildup residue in the spout of your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. Please don’t hesitate to call us!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love that you can
on March 17, 2022
Posted by: briannap100
Love that you can have an espresso or cup of coffee with this machine. Perfectly blended every single time. That itself makes the product worth the price. Although I have to take a star off because the pods are SO expensive.
Written by a customer while visiting influenster.com
Customer Rating
5
Ok I dont have
on March 20, 2022
Posted by: kimberlyv75
Ok I dont have one of these but would love to get one, I have family that loves thiers, and when hubby is at work its nice to be able to make 1 cup at a time instead of a whole pot that may or may not get drank.
Written by a customer while visiting influenster.com
Customer Rating
2
Loved the red. Best
on March 21, 2022
Posted by: phoebeb26
Loved the red. Best coffee of my life before I had an issue with the machine not leaving descaling mode. Customer service was easy to work with.
Written by a customer while visiting influenster.com
Customer Rating
5
I got this as
on March 21, 2022
Posted by: hellocasanova
I got this as a wedding gift. It looks very trendy and easy to use. Must have for all coffee drinkers.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing!!!!!!!
on March 22, 2022
Posted by: 1234567
I’m obsessed with this machine I’ve had it for 8 months now and it works so well and the coffees and lattes taste amazing
I would recommend this to a friend!
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next machine. We recommend performing a weekly cleaning to remove any grinds and buildup of residue in your machine. Our machines include at least a one-year warranty and a lifetime of troubleshooting assistance. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-fee number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING!! so easy to
on March 22, 2022
Posted by: morgand135
AMAZING!! so easy to use and makes the yummiest at home lattes.it has saved me so much money! Nespresso
Written by a customer while visiting influenster.com
Customer Rating
5
Love this coffee machine.
on March 24, 2022
Posted by: melodyz7
Love this coffee machine. I always drink the most delicious coffee in the morning. Only issue is the pods are a bit pricy
Written by a customer while visiting influenster.com