Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Constantly breaks
on February 26, 2022
Posted by: Rocco
from New York, NY
So I have two of these machines. One in the office, and the other at home.
The one in the office starts blinking orange at least once a week. The "fix" is to unplug it for at least 30sec then plug it back in.
My home machine has just broken so bad it won't it turn on. No lights, nothing. what is going on??
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 28, 2022
Thank you for your review, Rocco. We're glad to see you were able to speak with a machine expert and arrange for a replacement machine to be sent to you.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
If you have any questions about your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465. Or, you may visit Nespresso.com/help for tips to keep your VertuoPlus machine in top shape.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get another model
on March 13, 2022
Posted by: MoshPosh
from Washington, D.C.
I received this model in December of 2021 and brewed about 2-3 cups a day. By March, it had broken (I was receiving a blue light which the customer service rep said shouldn’t have been showing up). I also had a ton of water leakage. Thankfully, customer service is great and sending me a replacement - I’m trying my luck with another model and suggest others do the same.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not recommend!
on March 21, 2022
Posted by: Cin
from Miami, FL
I would rate it a one star but giving it two because when it works it works great- coffee is amazing. HOWEVER, I went through 3 machines in less than 16 months. The first one broke down, replaced it and that one broke down too, the third one just broke down this morning and this one started leaking!! After talking to customer service I opted to get a different machine as a replacement (vertuo plus) because I am TIRED of having to replace the vertuo next every few months- hopefully I have better luck with this one.
And before Nespresso’s customer support replies to this review suggesting descaling, cleaning, etc!! I did everything that I should’ve with each machine and they still broke down.
Please opt for something else if you’re considering getting a Nespresso machine. The vertuo next is simply not worth the headaches and having to spend time and WASTE time on the phone with support when it inevitably breaks down on you.
And before Nespresso’s customer support replies to this review suggesting descaling, cleaning, etc!! I did everything that I should’ve with each machine and they still broke down.
Please opt for something else if you’re considering getting a Nespresso machine. The vertuo next is simply not worth the headaches and having to spend time and WASTE time on the phone with support when it inevitably breaks down on you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, March 22, 2022
Hi Cin, thank you for your review. We are glad to see you were able to speak with a Coffee Specialist to have your Vertuo Next machine replaced. If you have any questions regarding your new VertuoPlus machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t Buy!
on March 25, 2022
Posted by: Diana
from San Francisco
I bought this machine for my sister and her fiancé, it broke writhing 6 months. They are going back to use their older but reliable Keurig machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 26, 2022
We're disappointed to hear this, Diana, and we're always here to help. We offer a lifetime of comprehensive troubleshooting and all machines are covered under at least a one year warranty. Please give us a call directly at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke immediately
on March 27, 2022
Posted by: Lyndcar
from Florida
I have had issues with this the second I got it. Nespresso basically told me tough luck. It would overflow, not start, say it needed to be descaled immediately after I descaled it. DO NOT GET IT!!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, March 28, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on April 5, 2022
Posted by: Patrick
from San Diego
This machine started misfunctioning after just 6 months of use. Now it doesnt work at all. Though the coffee tasted good when it worked, it did not brew hot enough. This was my 1st Nespresso machine and will probably be my last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine
on April 11, 2022
Posted by: MA
from San Jose, CA
About every 10 cups i have to clean the Machine. I am returning it and going to try the EVOLUO. I have the Vertuo Plus in an other home and it works great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next machine did not meet your expectations. If you need any guidance for the Evoluo or with your current VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Having trouble after 8 months of use
on April 13, 2022
Posted by: Paul
from Florida
The coffee quality is great but have been having problems for the last month - despite cleaning and descaling the machine just decides not to brew coffee. Have spent hour+ on the phone with Nespresso - problem gets fixed temporarily sand then recurs (stopped working again today( 4/13/22) - have to call Nespresso again - no happy right now
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, April 14, 2022
We're disappointed to hear you've been having trouble brewing with your machine. We see that our machine experts arranged for a replacement machine for you. If we can provide any further assistance please don't hesitate to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA