Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
New Vertuo
on February 6, 2022
Posted by: LCape
from 13201 sw 17th Lane #1
I thought this machine was going to be great.
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, but machine does not last.
on February 7, 2022
Posted by: Emma
from Buffalo, NY
We got a Nespresso after having one in our room at a luxury hotel- it was our favorite of all the amentities! All of the Nespresso machines we have used have made great coffee, so that's not an issue. We had the Next for less than a year before it stopped working properly (by comparison, we had a cheaper Keurig that lasted 10+ years). Nespresso Customer Service did kindly send us a replacement machine, which stopped working in less than a week. We are now on our 2nd replacement. Nespresso is a great company, but I don't recommend this particular machine. In addition to it not lasting, it has a small water reservoir and gives you no indication prior to brewing that you're low on water, so you'll need to remember to check before every cup (takes getting used to if you're accustomed to other machines that warn "add water" etc.) We were sent a VertuoPlus as we were dissatisfied with the Next, but can't properly review that yet.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is my favorite
on February 8, 2022
Posted by: mohittaaa
This is my favorite part of the morning. I got the capsule holder as well. My favorite pods are in my storefront for reference, but I tink they're called Voltesso, then there's double Chairo and Scuro, all espresso blends. All FANTASTIC. My boyfriend is a huge fan of the coffee pods, but I stick to plain espresso!
Written by a customer while visiting influenster.com
Customer Rating
5
I adore my Nespresso
on February 8, 2022
Posted by: lh45g6
[This review was collected as part of a promotion.] I adore my Nespresso Vertuo Next Coffee and Espresso Machine. The pros are that the coffee and espressos are simply delicious. The cons are that the pods for the machine are expensive and have to be ordered. I will be using my machine for a long time.
Written by a customer while visiting influenster.com
Customer Rating
1
I honestly could not
on February 8, 2022
Posted by: marleeb5
I honestly could not be more disappointed with a product. My machine, despite very careful cleaning and maintenance, broke twice. HOWEVER, I am giving it 2 stars since Nespresso support is FANTASTIC and sent me first a free replacement machine and second an entirely different make of machine that I have had zero issues with so far.
Written by a customer while visiting influenster.com
Customer Rating
1
It's Garbage!
on February 9, 2022
Posted by: Unhappy subscriber
from Hawaii
This machine sucks!!! It just stopped working and has wasted numerous coffee pods trying to fix it and get it to work. Apparently it's just how it was designed. Look online and see the numerous youtube videos of people trying to fix it, and their customer service could care less. This device was sold to us in Bloomingdales by a Nespresso rep and he never thought to mention descaling once. This hunk of junk didn't even last a year and even after descaling, it still doesn't work. Save your money and your time! The machine is poorly designed and you'll get little to no support if you need it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
VERTUO NEXT
on February 9, 2022
Posted by: Patty
from Miami Florida
I have had my machine for about a year now, yet today it started leaking coffee (from underneath) - Quite disappointing. Nespresso customer care is sending me a new one, I will give it a second chance, hoping it works properly. Also it has not been brewing the coffee too hot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 9, 2022
Posted by: David
from Miami
Is the worst machine I ever tried. Easy to use but nothing practical
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA