Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
I was SO excited
on January 31, 2022
Posted by: gracesece3_9245
[This review was collected as part of a promotion.] I was SO excited to try this machine out and it has been AMAZING. It was sent to me just after I had our third baby and has been a life saver! The coffee is consistently really good and is so much better than my keurig. Even my dad who is a huge espresso fan said this machine does a fantastic job. I would absolutely recommend to anyone in the market for a new machine. Oh and did I mention it heats up in under a minute? Seriously the best.
Written by a customer while visiting influenster.com
Customer Rating
4
I had the opportunity
on January 31, 2022
Posted by: ashleysk
[This review was collected as part of a promotion.] I had the opportunity to review the Nespresso Vertuo Next. I was excited to see that you can now enjoy a carafe of pour over coffee.
The machine is sleek and fits nicely at my coffee bar.
The machine is sleek and fits nicely at my coffee bar.
The carafe coffee pod was intense with flavor and rich in aroma. I first tried black and it was almost a little too woodsy and strong. I lighted it with a shot of Chocolate Creamer. It really complemented it well.
Compared to my other coffee machine- I thought this was more of an intense flavor appeal.
I loved the sleek design, but also that Nespresso has a commitment to Sustainability and recycling. No there is not a recycling drop off point close to me the opportunity to purchase recycling bags and that participate in the program that way is absolutely amazing.
The design of Nespresso maker is sleek and modern. However to use to make coffee is definitely a little overwhelming. In order to first get to know it and how to produce a full cup of coffee versus a small espresso size. I had to watch a couple videos for assistance but I feel I have mastered it. And now can produce a craft of coffee as well.
Compared to my other coffee machine- I thought this was more of an intense flavor appeal.
I loved the sleek design, but also that Nespresso has a commitment to Sustainability and recycling. No there is not a recycling drop off point close to me the opportunity to purchase recycling bags and that participate in the program that way is absolutely amazing.
The design of Nespresso maker is sleek and modern. However to use to make coffee is definitely a little overwhelming. In order to first get to know it and how to produce a full cup of coffee versus a small espresso size. I had to watch a couple videos for assistance but I feel I have mastered it. And now can produce a craft of coffee as well.
Written by a customer while visiting influenster.com
Customer Rating
5
I never want another
on February 1, 2022
Posted by: brigetmaureen
I never want another brand of coffee ever again. It is rich, flavorful, smooth, creamy, and always the perfect temperature. When we were away on vacation I found myself missing this machine!! Highly recommend.
Written by a customer while visiting influenster.com
Customer Rating
5
I adore my Nespresso!
on February 1, 2022
Posted by: Anonymous
I adore my Nespresso! Any issues I have had have been minor and easy to solve on my own! I am spoiled and only like my Nespresso coffee now! It’s like my own Starbucks but better at home!
Written by a customer while visiting influenster.com
Customer Rating
5
this is without a
on February 2, 2022
Posted by: briannmontanna
[This review was collected as part of a promotion.] this is without a doubt the very best coffee that I have ever had and the machine its self is also very impressive. A few of the most impressive features in my opinion was the fact that the machine can be connected through bluetooth. also the built in pod collector and pod barcode reader to know what size cup to make
Written by a customer while visiting influenster.com
Customer Rating
5
I love my Nespresso
on February 3, 2022
Posted by: Anonymous
I love my Nespresso Vertuo! It can make both a full cup of coffee and espresso shots. The pods are mostly only available through Nespresso but I would still recommend.
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible Purchase Decision
on February 3, 2022
Posted by: chricel
from Seattle, Wa
The VertuoPlus was a better machine. This Next version stopped reading the barcode 4 months after use with descaling regularly and running the rinse cycle every other week. I have diagnosed the issue to debris covering the barcode reader which is not accessible for cleaning by reading through forums and watching repair videos. I am contacting support for a warranty exchange.
Also, in comparison to the Plus, the coffee from this model is more watery due to the brewing method - uses spinning the capsule instead of pumping water. Somewhere along the brewing process, the excess coffee ends up draining to the capsule tray drip catch. Which is disgusting since mold grows after about three days. Seriously though, it's a waste of coffee and disgusting - the Plus model did not have either of these. So, I am getting all my coffee no mold. My wife wanted this for the Rose gold theme, so we tried it, plus my friend may have an older model of this and never had issues.
I would like to add on my Plus machine did need replacing twice, so it was not without it's own issues, but seemed much better overall.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
you and your wife are able to enjoy your Nespresso selections. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I like how quickly
on February 3, 2022
Posted by: ashleychap
I like how quickly this product heats up and how promptly is dispenses the espresso . I find it easy to use and definitely find it to be worth the price .
Written by a customer while visiting influenster.com