Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Disastrous
on January 15, 2022
Posted by: notakaren
from Pennsylvania
I too ignored the reviews, and was taken in by the aesthetics of the machine and the promise of excellent coffee. In less than two weeks, I am having the same issues as everyone else -- water leaking out of the top of the machine; sometimes it decides to brew coffee, but most of the time -- it just doesn't! Problematic for a coffee maker, considering that is its only job. I am very disappointed, and confused as to how this company appears unwilling or unable to fix these well documented and extensive issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 17, 2022
Thank you for your review. We're dismayed to learn your Vertuo Next machine leaks during the brew cycle. Your machine comes with a 1 year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling us at your earliest convenience, so a machine expert can assist you with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Sadness!
on January 25, 2022
Posted by: Maria
from Washington state
I got this as a Christmas present this year, the coffee is really good. I went ahead and bought alot of the pods ($$$). I haven't even used my Nespresso Vertuo month and the machine has started leaking out the side. My kids lost the receipt now they feel bad and I'm out a couple hundred for pods. I read a lot of reviews regarding them leaking and with them being so popular I thought they would have fixed the issue. As of January 25, 2022 the problem still exist. I wish I would have been more cautious.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on January 25, 2022
Posted by: Hny
from Washington
Do not buy this machine, I have had nothing but problems with it and they even sent me a replacement one so I am now on the second machine and it refuses to brew more than one cup of coffee, I had called customer service multiple times and they can always get it to work and then the next day same thing.. refuses to brew coffee and won’t even run a clean cycle but they never have an explanation for me and I shouldn’t have to do a factory reset everyday just to get my machine to work!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Heather. We understand your frustration regarding your unsatisfactory experience with the Vertuo Next machine. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. We recommend calling in to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Defective After 1 Month of Use!
on February 7, 2022
Posted by: Rico
from Chino, Ca
Made great coffee and foam is the icing that made it look so professional! However, after a month of very minimal usage, it stopped working. (My daughter has the exact same model and uses it daily and still working great! Maybe we happened to have gotten stuck with a dud?) I called the support hotline and the support was great. They did not have my particular color (Black/Gray) available but they will send me a replacement one (Black/Chrome) within 7 days. Phone Support was easy to work with and very courteous! I can't wait to get my replacement and hoping this will last years longer and will be more reliable! Will provide an update on the progress....stay tuned...
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, February 8, 2022
Thank you for your review. We understand your disappointment with the Vertuo Next machine, and we are glad to see that you were able to speak with a member of our team regarding a replacement. Nespresso recommends performing regular system updates via the Nespresso app using the Bluetooth settings on your smart device to prevent future early-descaling warnings and incorrect water tank readings.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
If you have any questions or concerns about your new Vertuo Next machine, please feel free to visit Nespresso.com/help, or call us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Extremely disappointed
on February 9, 2022
Posted by: Sanaa T
from Fairfax, VA
I had a terrible experience with mine- it leaks and even after taking great care of it and descaling the coffee tastes like old cigarette water. Not even exaggerating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review, Sanaa. A change in taste and consistency may be resolved by descaling your Vertuo machine. Be sure to visit the Vertuo machine section on Nespresso.com/help for descaling instructions and various troubleshooting tips, or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a month
on February 9, 2022
Posted by: Star808
from Honolulu, Hawaii
I bought my machine in December and a month later it’s been acting up. It leaks water from the sides and I constantly have to wipe the water under the machine. It also started not responding at all. I wasted so much pods trying to get the machine to work… SUPER DISAPPOINTED!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t live up to Nespresso Quality
on February 18, 2022
Posted by: seb82
from Washington, IL
I bought this in November after receiving our first Vertuo machine as a gift and falling in love with the coffee (we have one of the original Nespresso machines that has been a workhorse for us, too). I really like the form factor of the machine and it fits great in my office. Unfortunately, after only a few capsules, we realized this is nothing like our previous machines and experiences. The biggest frustration is how the coffee drips back into the drip tray. If you don’t clean it every 4-5 capsules, you end up with a moldy mess. The other issue is the number of times you have to reset it to keep the consistency with the coffee pour. We’ve had our original machine for over 10 years and have never had to contact support. Our other Vertuo machine is running like a champ. The Vertuo Next is one to avoid.
Note: After these issues, Nespresso customer service is sending us a new machine. Given the reviews I’ve read, though, I’m not overly optimistic.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for taking the time to write this review, and we are disappointed to hear that there were issues with your VertuoNext machine. We are happy that our customer service team is sending a replacement to you, and your feedback will be noted to our quality team. Should you need assistance in the future, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Design
on February 20, 2022
Posted by: Henry
from Chicago
I am currently on my second machine, awaiting my
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
Third. They warrantied my first machine after it quit working, (solid red light?). Then the second machine they sent me works periodically and leaks water everywhere. I requested a different machine, they said they would warranty. After a month of waiting for the Evolou, I called again and they are out of stock. Soooo I guess I am going to wait for the Vertou hopefully we don’t have the same problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2022
Hi Henry. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We are however, thrilled to learn you were able to speak to a Machine Experts and your machine has been replaced. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Lattissima One, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA