Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Works great and brews
on December 22, 2021
Posted by: debbiek39
Works great and brews delicious espresso, but it must be noted that it needs to be cleaned weekly. I bought this for my mom in September 2021 and 3 months later, it is broken. However, their customer service is AMAZING and stayed in the phone with me for 30 minutes to troubleshoot. The troubleshoot didn’t end up working, and so they are sending us a free one since we are within our 12 month warranty.
Written by a customer while visiting influenster.com
Customer Rating
5
Loveeeee this coffee and
on December 22, 2021
Posted by: Anonymous
Loveeeee this coffee and espresso machine. We use it almost every single day! I make iced coffee preparing the espresso shots, pouring the shots over ice in a cup and adding in syrup and milk. Highly recommend this machine!
Written by a customer while visiting influenster.com
Customer Rating
2
Coffee is wonderful when it works.
on December 26, 2021
Posted by: LSK54
from Indianapolis, IN
Customer service is great and the coffee is amazing. But, I've had it for one week and just stops working. I did clean it like it said even though I've only used it at the most 12-14 times. The power light just stays white and does nothing. I've waisted 6-7 cups troubleshooting. Call today and they are shipping out a new one with a return label for mine.
Thank you! it was a gift from my Grandson and family.
Thank you! it was a gift from my Grandson and family.
Response from Nespresso USABy Katherine T., Customer Service, December 29, 2021
Thank you for your review. We are glad to know you were able to speak with a machine expert regarding your Vertuo Next machine. If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
It was amazing while
on December 26, 2021
Posted by: taylordenaeroe
It was amazing while it lasted but after a couple months it stopped working. But before that it made a great espresso and heats up quickly! It was hard to get ahold of the customer service but when I did they sent me a new one which should get here soon.
Written by a customer while visiting influenster.com
Customer Rating
5
Just purchased this machine
on December 27, 2021
Posted by: ronxbeauty
Just purchased this machine for myself as a Christmas gift and I am in love with the machine already beats out all of the other brands out there in the store
Written by a customer while visiting influenster.com
Customer Rating
5
I love my expresso
on December 30, 2021
Posted by: Anonymous
I love my expresso machine. It was all I had been waiting for for a long time and it works amazing. It has a slot in it where the cups fall into for East disposal and makes my expresso drinks quick and easy.
Written by a customer while visiting influenster.com
Customer Rating
1
Doesn’t work
on December 30, 2021
Posted by: Ja
from Santa Cruz,CA
Descalling this machine and making it work is a nightmare.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, Ja. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible!
on January 3, 2022
Posted by: Krista R
from Oregon
My husband got me this for Christmas and within 4 days the machine would not turn on and stopped brewing. They are sending a replacement, but I’m not convinced that this will be something that we keep, especially considering all of the issues that others have had. Really frustrating after purchasing a boatload of expensive capsules for it!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Krista. We are disappointed to learn that your original Vertuo Next machine was not performing to standard. We are glad to see that a machine expert has replaced this Vertuo Next for you. Should you need assistance with your new machine, we offer help options on Nespresso.com/help, or you may contact us anytime at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA