Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
On My 3rd Replacement Machine
on December 16, 2021
Posted by: TB
from Arizona
JUNK! They need to recall this machine already! The first machine stopped working after 3 uses. They then sent a replacement which stopped after 4 uses. Getting my 3rd replacement which we went with the Evoluo instead of the Next which will hopefully actually work. Do NOT buy the Next and Nespresso - do better - stop selling this crap machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Tiffany. We can only imagine your disappointment, however pleased we were able to resolve this for you. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert with any other questions, comments or concerns. We’re available 24/7 at 800.562.1465, and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissatisfied
on December 18, 2021
Posted by: Elliecia
from Michigan
I was so excited to get this. It leaks water everywhere I’ve only used it a few times. Will be returning. I also have a hard time getting it to brew in the first place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Elliecia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Works great and brews
on December 22, 2021
Posted by: debbiek39
Works great and brews delicious espresso, but it must be noted that it needs to be cleaned weekly. I bought this for my mom in September 2021 and 3 months later, it is broken. However, their customer service is AMAZING and stayed in the phone with me for 30 minutes to troubleshoot. The troubleshoot didn’t end up working, and so they are sending us a free one since we are within our 12 month warranty.
Written by a customer while visiting influenster.com
Customer Rating
5
Loveeeee this coffee and
on December 22, 2021
Posted by: Anonymous
Loveeeee this coffee and espresso machine. We use it almost every single day! I make iced coffee preparing the espresso shots, pouring the shots over ice in a cup and adding in syrup and milk. Highly recommend this machine!
Written by a customer while visiting influenster.com
Customer Rating
2
Coffee is wonderful when it works.
on December 26, 2021
Posted by: LSK54
from Indianapolis, IN
Customer service is great and the coffee is amazing. But, I've had it for one week and just stops working. I did clean it like it said even though I've only used it at the most 12-14 times. The power light just stays white and does nothing. I've waisted 6-7 cups troubleshooting. Call today and they are shipping out a new one with a return label for mine.
Thank you! it was a gift from my Grandson and family.
Thank you! it was a gift from my Grandson and family.
Response from Nespresso USABy Katherine T., Customer Service, December 29, 2021
Thank you for your review. We are glad to know you were able to speak with a machine expert regarding your Vertuo Next machine. If you experience any trouble with your replacement machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, we offer troubleshooting self-help at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
It was amazing while
on December 26, 2021
Posted by: taylordenaeroe
It was amazing while it lasted but after a couple months it stopped working. But before that it made a great espresso and heats up quickly! It was hard to get ahold of the customer service but when I did they sent me a new one which should get here soon.
Written by a customer while visiting influenster.com
Customer Rating
5
Just purchased this machine
on December 27, 2021
Posted by: ronxbeauty
Just purchased this machine for myself as a Christmas gift and I am in love with the machine already beats out all of the other brands out there in the store
Written by a customer while visiting influenster.com
Customer Rating
5
I love my expresso
on December 30, 2021
Posted by: Anonymous
I love my expresso machine. It was all I had been waiting for for a long time and it works amazing. It has a slot in it where the cups fall into for East disposal and makes my expresso drinks quick and easy.
Written by a customer while visiting influenster.com