Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Best coffee ever
on December 2, 2021
Posted by: DawnG22
from Red Rock, AZ
We’ve had our Nespresso for 3 months now. It’s operated flawlessly and the coffee is always hot and perfect. Love the frother as it always makes a perfect cup of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, DawnG22. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running the first time use / clean mode procedure of your machine once a week, to assist with keeping the taste, texture, body and aroma in each brew, in addition to flushing out any coffee granules from the head of your machine.
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks, brews half cups of coffee.
on December 5, 2021
Posted by: Brittany
from Columbia, SC
I do not recommend the Vertuo Next. This is the second machine I've been through in less than a year. My husband purchased my first machine last year for Christmas and it was initially working great, I absolutely loved it. Well, a few months go by and I noticed my countertops were soaked after brewing a pod. Lo and behold, the machine was leaking from the very top and dripping down. Okay, no big deal, I called the help number and they sent me a new one since it was still within the warranty. Not even 4 months later and the new machine is doing the exact same thing... leaking everywhere, even worse than the first one! The "replacement" machine won't even brew a full cup of coffee, either.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
Love the coffee, but do yourself a favor and buy a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Brittany. We can only imagine your disappointment, especially as you’ve been enjoying your Nespresso coffee selections. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I have tried this
on December 7, 2021
Posted by: verin
I have tried this machine but I have to say it s not my favorite it’s not bad but I prefer my classic black coffee and strong flavor, but this machines it’s ok!
Written by a customer while visiting influenster.com
Customer Rating
3
Love this! Easy to
on December 7, 2021
Posted by: carlieb6ebf
Love this! Easy to make my morning and afternoon coffee! I love that each pod adds alittle froth to my coffee. The machine was expensive but the pods are reasonable to buy. The pod disposal does get dirty easily. Nespresso Vertuo Next Coffee and Espresso Machine Bundle
Written by a customer while visiting influenster.com
Customer Rating
5
Love my nespresso machine.
on December 13, 2021
Posted by: Anonymous
Love my nespresso machine. Easy to use and easy to clean up. Always look forward to having my coffee with this every morning.
Written by a customer while visiting influenster.com
Customer Rating
5
Makes delicious coffee The Machine is beautiful
on December 16, 2021
Posted by: Benmilo
from Florida
I have had this coffee maker for over 1 year and has given me unconditional love
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Benmilo. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
On My 3rd Replacement Machine
on December 16, 2021
Posted by: TB
from Arizona
JUNK! They need to recall this machine already! The first machine stopped working after 3 uses. They then sent a replacement which stopped after 4 uses. Getting my 3rd replacement which we went with the Evoluo instead of the Next which will hopefully actually work. Do NOT buy the Next and Nespresso - do better - stop selling this crap machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Tiffany. We can only imagine your disappointment, however pleased we were able to resolve this for you. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert with any other questions, comments or concerns. We’re available 24/7 at 800.562.1465, and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Dissatisfied
on December 18, 2021
Posted by: Elliecia
from Michigan
I was so excited to get this. It leaks water everywhere I’ve only used it a few times. Will be returning. I also have a hard time getting it to brew in the first place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Elliecia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA