Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Love love love this
on November 29, 2021
Posted by: graysonh4
Love love love this coffee machine. It’s versatile which was important to me in selecting my first espresso machine. This machine not only makes espresso shots, but also full cups of coffee that taste the quality of Starbucks right at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso has crushed it
on November 30, 2021
Posted by: maddieq3
Nespresso has crushed it with this one I love brewing my Starbucks pikes place and then a shot of espresso yum! One thing is more pods more pods. With as much as the machine cost I wish there were more options. Nespresso
Written by a customer while visiting influenster.com
Customer Rating
5
Best coffee ever
on December 2, 2021
Posted by: DawnG22
from Red Rock, AZ
We’ve had our Nespresso for 3 months now. It’s operated flawlessly and the coffee is always hot and perfect. Love the frother as it always makes a perfect cup of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, DawnG22. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running the first time use / clean mode procedure of your machine once a week, to assist with keeping the taste, texture, body and aroma in each brew, in addition to flushing out any coffee granules from the head of your machine.
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks, brews half cups of coffee.
on December 5, 2021
Posted by: Brittany
from Columbia, SC
I do not recommend the Vertuo Next. This is the second machine I've been through in less than a year. My husband purchased my first machine last year for Christmas and it was initially working great, I absolutely loved it. Well, a few months go by and I noticed my countertops were soaked after brewing a pod. Lo and behold, the machine was leaking from the very top and dripping down. Okay, no big deal, I called the help number and they sent me a new one since it was still within the warranty. Not even 4 months later and the new machine is doing the exact same thing... leaking everywhere, even worse than the first one! The "replacement" machine won't even brew a full cup of coffee, either.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
Love the coffee, but do yourself a favor and buy a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Brittany. We can only imagine your disappointment, especially as you’ve been enjoying your Nespresso coffee selections. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I have tried this
on December 7, 2021
Posted by: verin
I have tried this machine but I have to say it s not my favorite it’s not bad but I prefer my classic black coffee and strong flavor, but this machines it’s ok!
Written by a customer while visiting influenster.com
Customer Rating
3
Love this! Easy to
on December 7, 2021
Posted by: carlieb6ebf
Love this! Easy to make my morning and afternoon coffee! I love that each pod adds alittle froth to my coffee. The machine was expensive but the pods are reasonable to buy. The pod disposal does get dirty easily. Nespresso Vertuo Next Coffee and Espresso Machine Bundle
Written by a customer while visiting influenster.com
Customer Rating
5
Love my nespresso machine.
on December 13, 2021
Posted by: Anonymous
Love my nespresso machine. Easy to use and easy to clean up. Always look forward to having my coffee with this every morning.
Written by a customer while visiting influenster.com
Customer Rating
5
Makes delicious coffee The Machine is beautiful
on December 16, 2021
Posted by: Benmilo
from Florida
I have had this coffee maker for over 1 year and has given me unconditional love
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Benmilo. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA