Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Super long and poor design
on December 25, 2021
Posted by: Kjh
from Florida
The water tank is so hard to get to as it’s in the back of the machine so it gets tangled up in the cord. They say it’s tiny but it’s super long and wouldn’t fit anywhere without being awkwardly placed in the kitchen. Placing the water tank in the back by the cord (and against the wall where most people store coffee makers) makes zero functional sense. I will be returning this. Disappointed, as I’ve waited years to finally splurge and upgrade from my keruig. : (
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Your feedback is important to us, Kellie, and you may rest assured we record all customer comments to ensure we continue to meet the most discerning tastes. Thank you for posting. We look forward to discussing this with you to ensure your satisfaction with your Nespresso Vertuo Next, and ask that you speak with a machine expert to discuss options and tips for best results. Please call Nespresso at 800.562.1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
10 months before dying
on December 27, 2021
Posted by: coffeecoffeecoffee
very disappointed to see this machine last hardly any time at all
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Austin. We are disappointed to hear this and we'll be happy to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t just don’t
on December 27, 2021
Posted by: Helen
from Tampa, FL
Please buy something else, they know the machine will break in one year that’s why the warranty is short.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Something definitely wrong
on December 28, 2021
Posted by: Carl
from Orlando, FL
Has never worked properly. I have other Nespresso machines which I have used for years and they work great. Something wrong with the design, parts, assembly or all three. Stay away from this machine and try another.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Carl. We are dismayed to learn that your Vertuo Next machine doesn’t meet your expectations. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us to speak to a machine expert, for further assistance at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LOUD!!!
on December 28, 2021
Posted by: LuisM
from Columbus
This machine is extremely loud. To close the capsule you have to use some surprising force (for a coffee machine). It's pretty loud even with my office door closed. Do not recommend, I will get a different one, as I do love the different flavors.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review, Luis. We are dismayed to learn that your Vertuo Next machine is extremely loud. We want to ensure that every Nespresso Moment is special. Your Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us to speak to a machine expert, for further assistance with your Vertuo Next machine. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good coffee, bad machine - broke after 6 months
on January 5, 2022
Posted by: Matt
from Chicago, IL
The coffee is great, but the machine is awful. As others have said, the machine is a pain to open and close. You have to open and close it again with the same pod to get it to dispense any extra water.
About 6 months after having the machine it just completely stopped sucking in water from the reservoir. Will either need to be fixed or replaced.
Response from Nespresso USABy Katherine T., Customer Service, January 6, 2022
Thank you for your review, Matt. We are glad to see you spoke with a machine expert regarding your Vertuo Next machine. If you have any additional questions of concerns about the flow of the machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting steps may also be found on Nespresso.com/help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lasted 90 days
on January 10, 2022
Posted by: BetO
from OBX, NC
We have two of these, one we have to constantly re-boot which is a hassle. The second I purchased in September and stopped working all together in November.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 11, 2022
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. If you ever need assistance with your new Evoluo machine, please visit Nespresso.com/help, or contact us at 800-562-1465. We offer a one-year warranty on all VertuoLine machines, and a lifetime of troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Beatiful machine - Not reliable
on January 11, 2022
Posted by: MagCap
from Louisana
I purchased this machine in May of 2021 and got a replacement machine in January of 2022. I cannot recommend this model of machine to anyone. Although it is very pretty, it is not reliable at all. Less than a year of light use and it wouldn't brew pods, even after several rounds of cleaning and troubleshooting.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 12, 2022
Hi MagCap. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement Evoluo machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA