Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Great coffee but keeps leaking
on September 11, 2021
Posted by: Jena
from Pa
The coffee and espresso is good I just bought a bunch of pods for it but I’m so disappointed it keeps leaking
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
stay away from this machine
on October 12, 2021
Posted by: glass of tea
from Ohio
Received this machine as a Christmas gift last year and only had it for about 10 months now and i have nothing but malfunctioning issues. The machine will never finish brewing a full cup of coffee, troubles getting it out of descaling mode, the top spinner needle is always getting stuck, coffee always comes out cold and now and the power is declining....love the coffee when the machine worked correctly for about 2 months i guess.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2021
Thank you for your review, Andrew. We share your frustration and would like to point you in the best direction for assistance. All of our machines include at least a one-year warranty. For lifetime comprehensive troubleshooting please call 800-562-1465 where we're available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on October 18, 2021
Posted by: SH
from Chicago
When this machine works it makes great coffee love the look and size. However I have had two machines in 18 months. My latest one which replaced my first one stopped working after two half months. While I am going through the process of troubleshooting with customer I have bought a French press so I can have coffee. I had hoped by now they would have improved the issues with this machine. I’m pretty sure I was also sent a refurbished machine and not a new one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
Thank you for your review. We are happy to see you will receive a new Vertuo machine to replace your Vertuo Next. If you need additional assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good for 5 months
on November 8, 2021
Posted by: Ines
from Seattle
First of all, when the machine worked I truly enjoyed the coffee. I set up a mini-coffee bar, it is really nice, and I loved the convenience of just pressing a button and getting a great cup of coffee before leaving for work, or a more elaborate drink on the weekends. Until No More. I cleaned it religiously every time I emptied the pods, descaled it after 3 months, unplugged it and plugged it back. Nada. When I now press the button it just make the right noises but soon after the orange button comes up and it crushes my hopes for a speedy and good cup of coffee. For Pete's sake, it's been only five months! I purchased it at Bed, Bad and Beyond, and of course is now over the allowed 30 days for returning it. I should've believed the reviews instead of been the incurable optimist.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Thank you for your review, Ines. We are disappointed to learn that the Vertuo Next machine has not met your expectations. Your Vertuo Next machine comes with a one-year warranty and we offer a lifetime of comprehensive troubleshooting assistance with our machine experts. We can be reached at 800-562-1495, 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works well but doesn’t last
on November 14, 2021
Posted by: CoffeeLover
Nespresso coffee is second to none. Unfortunately we are replacing this machine under warranty for the second time in less than a year. What good is the coffee if you can’t brew it?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 15, 2021
Thank you for your review, Kori. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a free in-warranty replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cold coffee/ leaks on bottom
on December 3, 2021
Posted by: CM
from New York
I was so excited to get this coffee maker. I made my first cup and couldn’t figure out why it was so cold or Luke warm. I shouldn’t have to microwave my coffee every single time. Not at all happy with that! The machine also leaks on the bottom and if it’s not checked and wiped up it gets gross. I mean the coffee flavors are awesome but this machine needs help.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after only a year
on December 10, 2021
Posted by: Lisa
from New york
This machine gave me issues from day 1. Couldn't descale it and wouldn't work. Machine worked on and off. Wasted a lot of pods having to start over when it didn't work. Desalination is complicated and should be more simple. You can't run clear water through the machine has to have a pod unless a descaling. Waiting for a better one to come out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Machine Later
on December 24, 2021
Posted by: wareagle
from Georgia
Makes good coffee when it works. We were able to get a replacement machine then it stopped working. Hoping to get a new model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review. This is certainly not the experience we intend for our valued customers. All machines are covered under a one-year warranty and we offer a lifetime of comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA