Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Pick Another Machine
on April 17, 2023
Posted by: mls
from Austin, Texas
I've had this for a year it worked well until it completely stopped responding after a descale. Nespresso's only solution was to replace in a less desirable color/finish. Not only do I have to ship the broken machine back, but the replacement machine has a 6 month warranty instead of the 1 year of the original machine. I'm sure the replacement will also prematurely cease to function. Don't expect this machine to last.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on May 1, 2023
Posted by: Stopped working
First one stopped working. Replacement is on the way and will update if any better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Support, May 2, 2023
Thank you for your review. We are happy to learn you were able to speak with a Machine Specialist and arrange to receive a replacement machine. If you need assistance with your new VertuoNext machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
3rd broken Nespresso machine
on June 3, 2023
Posted by: jason
This is the 3rd Nespresso machine we have. It begun to malfunction with blinking yellow light since month 6. We called support and followed instructions to descale. Originally the problem goes away, but recently the usual tricks no longer works, so we end up with another broken Nespresso machine with still hundreds of unused coffee pods.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review, Jason. This is certainly not the experience we want you to have with your Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. Additional assistance can also be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed with clumsy features
on August 21, 2023
Posted by: JustJen88
from Saranac Lake, NY
This is my fourth Nespresso machine. Yes, it makes excellent espresso. But:
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. The Vertuo Pop+ machines are our smallest, that can brew five sizes of coffee – hot or with ice-with the intention of not sacrificing counter space. We recommend purchasing a capsule drawer to place your machine on, which will allow you to fit and brew a bigger cup/mug for your liking. The capsule drawer will also provide you a space to store your remaining capsules. With your machine, you also have the option of purchasing our medium size or large size water tank for your machine, both are compatible. We hope this information will provide you with a little more satisfaction. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us should you have any questions via our toll-free number. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this compact coffee brewer
on May 13, 2024
Posted by: decorator gal 0318
from Waycross , Gerogia
I love this coffee machine it makes a great cup of coffee. My favorite coffee is the vertuo vanilla roast it so good with my great creamer machine love it . the thing I wish is that it had a bigger water tank. i am living with this it is not a deal breaker because we only have guest occasionaly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great for small spaces
on November 21, 2024
Posted by: KJM27
from Brooklyn NY
[This review was collected as part of a promotion.] Overall it’s a great machine for my small nyc kitchen. I have had to troubleshoot a few unexplained blinking red lights, and I wish the coffee was hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working after 4 days
on August 29, 2021
Posted by: MB
from Maryland
I'm a huge nespresso fan and have had over 4 machines. Never had issues with any of them except this one. On day 4 it stopped working properly. It either didn't brew, would shut off by itself, brewed too much or didn't brew the full amount. Very disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, MB. We are delighted to see that you were able to speak with one of our machine experts. Please do not hesitate to contact our toll-free number, 800-562-1465, for assistance with your new machine. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Consistent Problems with Vertuo working
on September 2, 2021
Posted by: NL1244
from Raleigh, NC
I love Nespresso and this machine when it is working. I had issues with my first model and had to send it back in, and when I received my second machine, it worked for a few months, only to now not work after a few months. The coffee and espresso is great, yet, I am super disappointed in how this machine constantly stops working and won't function after multiple ways to trouble shoot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, September 2, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA