Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Worst machine they’ve ever made
on July 31, 2022
Posted by: Nespresso lover
from Virginia
I am on my third machine in 6 months. Let me get this straight, I LOVE Nespresso, I had the original vertuo machine and the pixie and I loved them. Use it daily and will continue to use their products, however do not buy this machine. It is defective I have had to call the and have them replace it 3 times. My friend and my mother have had the exact same issue. It works for about 2 months and then starts flashing orange with no reason. Clean it, unplug it… nothing helps. It is extremely frustrating, they need to discontinue it and refund.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 1, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away!!!!
on November 26, 2022
Posted by: Vness
from Chicago iL
I got this for Christmas last year and had to get a replacement TWICE. The coffee is what makes me a customer still and the fact that Nespresso probably realizes this is a bad machine is replacing my machine for a different machine. Don’t get this one. Not worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are dismayed to learn you had to get a replacement for not one, but two of your Vertuo Next machines. We are delighted to learn our Machine Experts were able to aid via our Assistance Service Program. To maintain the health of your machine, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. You should also descale your Vertuo Next machine every 3 months or 300 capsules, whichever comes first. Please do not hesitate to contact us should you need further assistance. Our Machine Experts would be happy to provide you other options should it be necessary. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
HORRIBLE. SENDING BACK before it gets too late
on November 24, 2021
Posted by: DMKespressolover
from Northampton
THis machine is HORRIBLE! Serious design flaws most noticeably leaving a massive puddle of water/coffee in the capsule holder after you run a coffee pod through or clean cycle. Its worked OK for 1.5 weeks but the standing water is a nightmare waiting to happen! Mold, plus I read all these other awful reviews and feel. I better send it back before its too late for a full refund. I had a vertuo plus which did not cause these problems but got a massive thick greasy coffee leak issue after 21 months of use… so I am going to try to Evolu machine… hoping it will beat these other 2…
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Denise. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We're happy to discuss your repair and replacement options per your warranty status and feel confident we can reach a satisfactory resolution. We are available 24 hours a day, seven days a week at 1-800-562-1465. Kindly call at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was broken from the start
on November 20, 2021
Posted by: Sad customer
I saw the bad reviews for this product but thought, you know, maybe this won’t happen to me. Maybe only some of the Vertuo Next’s are bad. Nope. I guess they all are. Bought mine, was so excited to use it, couldn’t even get the machine to run through the first initial cycle to clean it. Very disappointed. Don’t be like me and buy this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review. Your new Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us at your earliest convenience so that we may assist you at 800-562-1465.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
You may also visit the Vertuo Next section on Nespresso.com/help for further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
waste of money and time
on November 23, 2021
Posted by: Rellie
from Boise
I bouggt this in September and it stopped functioning after few weeks. They replaced it with new one but the machine i got was still defective. It is a total waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Rellie, thank you for your review. We are dismayed to learn the Vertuo machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo machine please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
headache and stress is not worth it, get others
on January 9, 2022
Posted by: Anonymous
from Ozone Park, NY
bottom line: when are you going to issue a recall on these machines nespresso? if you're reading this review and looking to get a Next do not. Get a Keurig, a drip coffee maker even, or even better the other nespresso machines. Next is not worth the headaches and stress you'll be buying.
Point. Blank. Period. Nespresso should do every regretful Next owner a favor and just issue a recall yesterday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We would be happy to assist you with any technical issues you have encountered with your Vertuo Next machine. Please contact us 24 hours a day, 7 days a week at 800-562-1465. We offer a lifetime of troubleshooting assistance and a one-year warranty with this machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 27, 2022
Posted by: Heat
I bought this machine about 6 months ago and have used it a handful of times, I descaled it once and then it quit working. And I tried getting a replacement. Don’t suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, November 28, 2022
Thank you for your review. We are sorry to learn you had a disappointing experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please don’t hesitate to contact us again, our Machine Experts will be happy to provide the best resolution for your issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Nespresso Machine
on December 22, 2022
Posted by: JimO
I've gone thru 3 Next machines, each one had issues and Nespresso was kind enough to keep sending replacements. After the 3rd machine failed, I'd had enough and asked to replace it with an Evoluo, which I own 2 of and have had no issues. Well, they made a mistake and sent me another Next and guess what, it doesn't work. You are supposed to run thru the clean cycle twice when you first get it and it would not even do that. I then tried to make a cup of coffee and to no surprise, it would not brew the coffee. I've wasted so many pods, almost 2 cartons so far because the Next machine is a piece of junk. Do NOT buy this machine. It is the worst Nespresso machine out there.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 26, 2022
Hi Jim. Thank you for you review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. However, we are thrilled to learn a replacement Evoluo is on its way to you. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA