Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Very disappointed
on August 9, 2022
Posted by: Lyrfam
from Port Washington, ny
Our second machine and still always an issue. We constantly maintain and descale when needed and still the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on August 27, 2022
Posted by: KellRae
from Avon, IN
[This review was collected as part of a promotion.] I’ve owned a Nespresso Virtuoline for nearly 7 years. It consistently makes the best coffee cup after cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Thank You Next
on September 15, 2022
Posted by: vballe
from El Paso, TX
[This review was collected as part of a promotion.] I was so looking forward to loving the Nespresso Next, and I had such high expectations. Unfortunately, the Verturo Next did not live up to them. My major grievance and flaw of the machine I got, is that it only makes a small shot of espresso, even when it is filled to the top with water. I'm certain something is wrong with my machine. My husband and my son have tried to get it to work correctly, but that's all I get of coffee. Now the flavor of the espresso is absolutely delicious. Another thing, that discouraged me is that I received the black and white Nespresso, and not the solid black that was on the box.
Cons: Does not make enough coffee in a cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 16, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Very slow and noisy. Coffee tasted very dark
on September 18, 2022
Posted by: Julesnj
[This review was collected as part of a promotion.] When I first turned this on, I had a blinking orange light and it wouldn’t prepare my coffee, then when it did, it was only like a quarter of a cup. The machine is very loud and doesn’t have many options like keurig does. The espresso tastes very dark and almost burnt. I would recommend this to people who like their drink very dark.
Pros: Appealing Design
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 19, 2022
Thank you for your review. We are dismayed to learn that the Vertuo Next machine does not meet your expectations. If you would like to speak with our Machine Experts regarding your Vertuo Next, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting information can be found on Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on September 18, 2022
Posted by: Eli88
from Michigan
[This review was collected as part of a promotion.] We got this as a wedding gift and we love it! You can choose if you want a full cup of coffee or just a shot of espresso and everything in between. And that foam on top is just delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT
on September 18, 2022
Posted by: Vanismom
from Sacramento CA
[This review was collected as part of a promotion.] I received this product from the bazaarvoice sampling program.
I am a coffee person,I drink coffee all hours of the day.
This Nespresso machine is great!! I can have straight espresso and add shots to my regular coffee. (Never going to the coffee shop again)
It's very easy to use.
The only thing that was a problem was the pods are not universal. I bought pods online and am now trying to return them so I can get vertuo pods.
If you love coffee your have to have this machine, it brings your coffee made at home to another level.
I am a coffee person,I drink coffee all hours of the day.
This Nespresso machine is great!! I can have straight espresso and add shots to my regular coffee. (Never going to the coffee shop again)
It's very easy to use.
The only thing that was a problem was the pods are not universal. I bought pods online and am now trying to return them so I can get vertuo pods.
If you love coffee your have to have this machine, it brings your coffee made at home to another level.
Pros: Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Gorgeous finish
on September 18, 2022
Posted by: JMP2020
from Westchester, NY
[This review was collected as part of a promotion.] Bought this a month ago. I got the matte black with rose gold. It looks so good on a countertop. I love everything except that I can’t put it over ice without it tasting watery. Each user will have to stop the brew cycle according to their coffee strength preference.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
So far so good
on October 6, 2022
Posted by: Coco222
from Boston MA
[This review was collected as part of a promotion.] I got my nespresso vertuo next in hopes to replace my starbucks addiction. The machine comes with a nespresso glass cup and various pods to try out. I however like the fact that I can but starbucks pods and brew espresso that way. Also you can brew a small cup of coffee. So far so good I have had no problems.
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop
Cons: Not enough variety of coffee available, Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA