Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Think how many want that first cup?
on November 1, 2023
Posted by: Mouse Pie
from NY, NY
Gifted this 2 months ago. Soooo disappointed. Too long to brew one cup of coffee! Who gets the first cup? By then someone wants a second but….wait no time. Better choice would be make a product to produce 6+ cups, easy peasy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPop+ machine did not meet your expectations. The machine can brew one capsule at a time. We can suggest using the Carafe Pour-Over Style 18oz. capsule to brew a larger serving to serve more guests at once. This machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to assist you with ways to enjoy your VertuoPop+ machine. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent
on January 13, 2023
Posted by: Tiff66
from California
[This review was collected as part of a promotion.] Product is easy to use ! Great and makes a quick morning coffee with just one button
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Loving My Vertuo Next
on April 24, 2023
Posted by: Rae
from Dallas TX
[This review was collected as part of a promotion.] I have had the Vertuo next for a few months and have enjoyed it so much that I recently purchased one for my father as a birthday present. This machine is a really convenient size and easy to use. The coffee definitely tastes better when you frequently run the water cycle but other than that it's so easy to maintain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes good variety
on April 28, 2023
Posted by: Rtcoffee
from San Mateo CA
[This review was collected as part of a promotion.] Enjoying the pour over style that we did not previously have on our older nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very pretty machine- Love the Rose gold!
on April 28, 2023
Posted by: Juli
from Arkansas
[This review was collected as part of a promotion.] Great machine! Compact and slim. Makes great coffee every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible design. Entire top half opens to brew!
on January 20, 2024
Posted by: Emfell
from California
So clunky. The entire top half of the machine lifts up and you have to push down with all your might to close it, then lean on it with one arm to move the lever to “lock” to actually get the coffee brewed. It is also incredibly loud. I’m honestly shocked with all the fine star reviews. I had a larger Nespresso with the easily open / close (semi automatic open close) small top where just the capsule area top opens/closes. Ok this pop+ machine legit the entire top half has to open - such a horrible design. Spend the extra $ and go up a size so you can get a machine that is easier to use and not so clunky. Returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, January 22, 2024
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you for taking the time to share your experience, so that we may approve upon our products and services. We recommend contacting us to speak with a Machine Expert, who would be delighted to provide you some tips that may be useful while brewing a cup of coffee. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
My father loves his machine
on May 13, 2022
Posted by: Jules
from Atlanta
Bought this machine for his father. While I see some issues in these reviews, so far, so good for his. He loves the longer cups and ease. Capsules arrive really promptly when he's running out. Due to quality and ease of use, I just have to leave 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on October 19, 2022
Posted by: James3636
from CALIFORNIA
[This review was collected as part of a promotion.] Wow. This really is an awesome espresso maker. It was so easy to set up and it is incredibly easy to use! You just fill the tank with water and pop in a nespresso pod. Hit the button and you have a smooth cup of coffee. It's really neat too because it disposes of the old pod into a tank that you empty and throw the contents away. The pods are cool, they tell you what flavors and how many ounces it will be. The coffee and espresso came out so good too. It was rich and flavorful and really smooth and creamy! The only thing I didnt like was the machine is sort of loud when in use. Its slim though and fit perfect on my counter
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA