Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Loving My Vertuo Next
on April 24, 2023
Posted by: Rae
from Dallas TX
[This review was collected as part of a promotion.] I have had the Vertuo next for a few months and have enjoyed it so much that I recently purchased one for my father as a birthday present. This machine is a really convenient size and easy to use. The coffee definitely tastes better when you frequently run the water cycle but other than that it's so easy to maintain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes good variety
on April 28, 2023
Posted by: Rtcoffee
from San Mateo CA
[This review was collected as part of a promotion.] Enjoying the pour over style that we did not previously have on our older nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very pretty machine- Love the Rose gold!
on April 28, 2023
Posted by: Juli
from Arkansas
[This review was collected as part of a promotion.] Great machine! Compact and slim. Makes great coffee every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible design. Entire top half opens to brew!
on January 20, 2024
Posted by: Emfell
from California
So clunky. The entire top half of the machine lifts up and you have to push down with all your might to close it, then lean on it with one arm to move the lever to “lock” to actually get the coffee brewed. It is also incredibly loud. I’m honestly shocked with all the fine star reviews. I had a larger Nespresso with the easily open / close (semi automatic open close) small top where just the capsule area top opens/closes. Ok this pop+ machine legit the entire top half has to open - such a horrible design. Spend the extra $ and go up a size so you can get a machine that is easier to use and not so clunky. Returning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, January 22, 2024
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you for taking the time to share your experience, so that we may approve upon our products and services. We recommend contacting us to speak with a Machine Expert, who would be delighted to provide you some tips that may be useful while brewing a cup of coffee. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
My father loves his machine
on May 13, 2022
Posted by: Jules
from Atlanta
Bought this machine for his father. While I see some issues in these reviews, so far, so good for his. He loves the longer cups and ease. Capsules arrive really promptly when he's running out. Due to quality and ease of use, I just have to leave 5 stars.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on October 19, 2022
Posted by: James3636
from CALIFORNIA
[This review was collected as part of a promotion.] Wow. This really is an awesome espresso maker. It was so easy to set up and it is incredibly easy to use! You just fill the tank with water and pop in a nespresso pod. Hit the button and you have a smooth cup of coffee. It's really neat too because it disposes of the old pod into a tank that you empty and throw the contents away. The pods are cool, they tell you what flavors and how many ounces it will be. The coffee and espresso came out so good too. It was rich and flavorful and really smooth and creamy! The only thing I didnt like was the machine is sort of loud when in use. Its slim though and fit perfect on my counter
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Decent coffee maker
on January 8, 2023
Posted by: Mathew
from indiana
[This review was collected as part of a promotion.] I received the Vertuo Next to try, so far I don't have any major issues with it but I'm also not super impressed at the same time.
It looks nice, it's a very slim product so it is easy to find a place for it on the counter. It's sleek, the chrome accents with the black color look nice and fit in to most color schemes so I really like that.
It doesn't take long to make a cup of coffee from this machine. Maybe a minute or so after putting the pod in from start to finish. When you open it the old pod is discarded into a bin to be thrown away later or you can just take it out of the bin when you're finished.
The coffee selection is nice, but seems like they try a little too hard to be like one of the coffee shops with their odd flavor combinations.
Overall, it makes coffee and doesn't take forever so I enjoy the product. Replacement pods are hard to find in my area. And to order them online they are pretty expensive so I won't be using this product regularly by any means.
Pros: Easy to Use, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Matthew. Nespresso products are available by calling Nespresso at 800.562.1465, at Nespresso Boutiques and on our website. We are available 24 hours a day, 7 days a week and all online orders of $35 or more qualify for free standard shipping.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this coffee maker
on April 18, 2023
Posted by: Chelseakaylean
from Redding
[This review was collected as part of a promotion.] I put this coffee maker in my office and I absolutely love it. It makes the perfect cup just for you! My coworkers love it as well we’re all able to get a cup of our own diff coffees without wasting a whole pot.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from
Cons: Not enough variety of espressos available, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA