Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Vertuo Pop+ is a hit!
on June 20, 2024
Posted by: CharlieB
from Cypress, CA
[This review was collected as part of a promotion.] For a long time, my wife and I would enjoy Nespresso coffee at our friends house. They have a Vertuo machine. We really enjoyed all the different coffees. I was fortunate to receive a Vertuo Pop+. I'm so happy with it. Our friends exchange with us different coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Chocolate Is All It Took! A Machine for a Friend.
on May 20, 2023
Posted by: Nancy
from Phoenix
[This review was collected as part of a promotion.] I fixed a mug of Nespresso's Rich Chocolate for my friend and she was hooked! She's loved coffee since she was a baby. She only drinks the best. Challenge accepted! Hooked with her fist sip! Her kids were looking for a Mother's Day gift idea and Vertuo Pop Machine was exactly what she needed. I placed the order and had the machine within a week. She received the gift on Mother's Day and she's already ordered more coffee. - That was only 6 days ago! Thanks, Nespresso for making my friend's day, and my day, on a daily basis.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Too scared to try it!
on January 5, 2023
Posted by: Ann O
Ooooh... We were just given this Ventuo Next by our daughter for Christmas and based on these common reviews of regular failures I am going to return it without opening it. I can't stand the idea of MORE JUNK IN LANDFILLS and I don't want to add to that catastrophe 😥 I'm going back to my perfect simple little Mr Coffee ♥️
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Hello, and thank you for your honest review, Ann. Our Vertuo Next machines come with up to a one-year warranty and a lifetime of troubleshooting support. If you run into any issues, please give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Started off bad
on June 17, 2023
Posted by: Jenn13
from Houston, TX
I bought it 3-4 days ago and received it today. When I saw the box it had the grey machine on (I ordered white) the. I opened it and it was white and I was checking it out inside where the pod goes nd it had coffee stains all over it.They sent me a used machine. They even covered the color on the box with a white sticker. Thankfully customer service looked up the item and knew it had been returned so they are sending a new one. But I think I deserve some free coffee because I have my coffee machine since I received a dirty and used machine. Thank you
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are glad to see that our Coffee Specialists were able to have a replacement machine sent to you. If you have any questions or concerns regarding the Vertuo Next machine, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Take it back
on December 25, 2022
Posted by: Unhappyelf1
from California
Received for Christmas, i really don’t care for fancy coffee. Its just another way for companies to make money. Coffee is coffee. Most definitely taking this back. Looked really lowbudget for the price. And the pods are too expensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 27, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
New machine
on December 23, 2022
Posted by: Kali
from Chandler
[This review was collected as part of a promotion.] The store was crowded and we had to do several transactions machines kept freezing, reps made it work and we are loving our new upgraded Nespresso
I would recommend this to a friend!
Response from Nespresso USABy Nisha B , Customer Service, December 26, 2022
Hi Kali. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Think how many want that first cup?
on November 1, 2023
Posted by: Mouse Pie
from NY, NY
Gifted this 2 months ago. Soooo disappointed. Too long to brew one cup of coffee! Who gets the first cup? By then someone wants a second but….wait no time. Better choice would be make a product to produce 6+ cups, easy peasy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 2, 2023
Thank you for your review. We share your disappointment that the VertuoPop+ machine did not meet your expectations. The machine can brew one capsule at a time. We can suggest using the Carafe Pour-Over Style 18oz. capsule to brew a larger serving to serve more guests at once. This machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to assist you with ways to enjoy your VertuoPop+ machine. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent
on January 13, 2023
Posted by: Tiff66
from California
[This review was collected as part of a promotion.] Product is easy to use ! Great and makes a quick morning coffee with just one button
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA