Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Perfect for trailer
on November 2, 2024
Posted by: Jo
from OR
[This review was collected as part of a promotion.] We purchased the Vertuo Pop for our small trailer. Because we don’t have much counter space, this little machine fits the bill. Now it’s so easy to fix a cup of coffee without having to measure and pour grounds and water. Since everything is contained, it’s very neat and easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Get yourself through the newborn stage!
on January 7, 2025
Posted by: 30sMom
from Salem, NJ
I absolutely love this machine. I have used it at least 1x a day for the past year. It helped me get through the newborn stage!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Coffe not HOT, weak and bitter
on June 3, 2023
Posted by: Myself
from california
I bought this because it was suggested to me by a friend. Her older version was noisy but coffee was hot and delicious no need for milk. New machine makes bitter coffee and now had to buy a milk frother and coffee is luke warm at best, bitter and weak. What a waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review. This is certainly not the experience we want you to have with your new Vertuo Pop+ machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Coffee and a beautiful machine
on May 25, 2023
Posted by: Bhldds
from New York
[This review was collected as part of a promotion.] I bought this machine approximately a month ago it not only makes the best coffee it’s a beautiful machine from the way it was designed to the colors that it comes in
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on May 1, 2023
Posted by: Harmony
from Western Canada
[This review was collected as part of a promotion.] Got new Vertuo Plus in April. Expected good with crema but this surpasses my expectations!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on May 17, 2023
Posted by: Nikki
from Michigan
[This review was collected as part of a promotion.] I bought this coffee machine as a Birthday gift to myself and loving it. It is small, efficient and absolutely love the color. I placed it in office because I like to enjoy good cup of coffee on a rough day and yes co-workers love it too !!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features and value
on May 23, 2023
Posted by: Cappy
from Austin Texas
[This review was collected as part of a promotion.] Incredibly happy with my purchase! Gave it to my wife for Mother’s Day and she couldn’t be more pleased. We lived in Europe for a few years. Our Nespresso reminds us of our time there!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine, do not recommend!
on July 14, 2023
Posted by: Laurenn1717
This machine is horrible. I bought it to use the reusable pods to make one cup of coffee one time a day and I have never been more unhappy with a coffee machine. It always requires cleaning. It will randomly stop working mid coffee. I gave this a shot after being a 15 year customer of the keurig machine and I'll be going back and purchasing a keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines; therefore we cannot comment on this. You may decide to use non-Nespresso capsules in your Nespresso machine. The use of capsules others than those of Nespresso doesn’t invalidate the warranty.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
If you require troubleshooting assistance with the Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA