Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
2nd machine
on May 27, 2023
Posted by: Cristie
from Yuma, AZ
[This review was collected as part of a promotion.] This is my 2nd machine in 6 years. I use it every day, sometimes twice a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee maker
on May 27, 2023
Posted by: Peggyd
from New Jersey
[This review was collected as part of a promotion.] Best coffee ever! But lt gave 4 stars instead of 5 because this is my 3rd vertuo machine and compared to the others it’s loud and not so easy to close the pod compartment. But otherwise I’d say great coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I dig it.
on May 30, 2023
Posted by: Dave
from DC
[This review was collected as part of a promotion.] Really loving my machine so far. I was somewhat worried with some of the reviews but my machine has been great. Makes great coffee, very fast. I love the variety of coffee available, especially that there are multiple decaf options. I love having a decaf cappuccino in the evenings so this has been great. Very happy with my machine and the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Pop!
on June 1, 2023
Posted by: J
from San Jose, CA
[This review was collected as part of a promotion.] It’s a cute little machine. It doesn’t hold many empty capsules and residual water drops into the capsule container when you open the top to load a new capsule. Like the small foot print, not a fan of watery junk in used capsule container. Loved my original Vertuo machine much better…should’ve re-purchased the same one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, June 2, 2023
Thank you for your review, Jennifer, and for your purchase of the Vertuo Pop, though we understand you find some aspects less than ideal. While the Pop will brew our latest coffee innovations, we stand behind our brand and ask that you call 800.562.1465 to speak with a machine expert so we may ensure your satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Lasted About 18 Months
on June 1, 2023
Posted by: SportsMomOf2
from WV
[This review was collected as part of a promotion.] I bought this to replace our same machine that recently stopped working. Love the machine and all the coffee options. Wish our old one lasted more than 18 months but liked it enough to repurchase.
I would recommend this to a friend!
Response from Nespresso USABy Antonia R., Customer Service, June 2, 2023
Thank you for your review, Amanda. We appreciate your choosing Nespresso and your purchase of a new machine. Our machine experts are available 24/7 at 800.562.1465, to assist you with troubleshooting, and machine repair or replacement, as needed. Please contact us directly if you need additional assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee maker
on June 6, 2023
Posted by: Lyne
from Los Angeles
[This review was collected as part of a promotion.] I purchased this machine to use for pour over coffee; however, the nespresso carafe does not fit under the coffee dispenser. Otherwise it makes delicious coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , June 7, 2023
Thanks for your honest review, Lyne. The Vertuo Pop + will need to be propped up on a shelf or capsule drawer to accommodate cups for Alto and Carafe due to its size. If you have any further questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!
on June 12, 2023
Posted by: Giannaf
from Madison, WI
[This review was collected as part of a promotion.] I bought a second one for my office and everyone loves it! Couldn’t recommend this coffee machine more!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
This is my third machine
on June 18, 2023
Posted by: MelissaP
from Nashua, nh
[This review was collected as part of a promotion.] Love this machine but 2 have broken, on my third one in 3 years. Disappointed they weren't replaced for me. If this one doesn't hold up, I won't be buying again:(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are disappointed to learn that your experience with our Nespresso machines have not been as seamless as we would like. Please contact us at 800-562-1465 if you experience any issues with the Vertuo Next machine. Additional assistance is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA