Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Awesome machine
on May 11, 2023
Posted by: Sbrizzie
from Colorado
[This review was collected as part of a promotion.] Way better than keurig. Better taste, easy to set up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m hooked!
on May 12, 2023
Posted by: ChrisAndMel
from St. Louis, Mo
[This review was collected as part of a promotion.] I bought this machine for my office to offer clients during meetings. I was never much of a coffee drinker let alone an espresso drinker before. I found that most coffees I’ve had before lacked enough punch to make it worth drinking. The quality and flavor alone stand apart from what those other “pod” alternative machines make. Most importantly I can actually feel the caffeine. I had to buy one for home and now my wife and I are hooked. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Frustrated
on May 13, 2023
Posted by: Sassyboots
from Pinole, CA
[This review was collected as part of a promotion.] Purchased and thinking about returning. Numerous times where it’s not working properly when inserting the capsule and have to reopen and insert another capsule. Wasteful
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the machine!
on May 19, 2023
Posted by: marbx
from Los Angeles, CA
[This review was collected as part of a promotion.] I finally made the jump to buy this machine, and I do not regret it! The machine always makes a great cup of coffee every time, whether it's a regular cup or a double espresso (my favorite!).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
It’s fine when it works
on May 22, 2023
Posted by: Holly
from San Diego
I bought this as a secondary machine for our RV. When I discovered my regular machine doesn’t work with the large pods, I brought it into the house for more regular use. Despite regular rinsing, it likes to send half the coffee down the “dribble hole” into the used pod receptical. It regularly refuses to brew, making whirring noises only to stop and flash orange. It might make one cup and then “laugh” at the next. I’m not even sure I trust putting it back in the RV anymore. I’ll probably just open the rest of the large pods and put them in my pour over. Sadly it’s easier to do that rather than cussing and swearing first thing in the morning. It also seems to dribble dark sludge from underneath, although I have yet to be able to pinpoint where. At the end of the day, as long rambling review is under caffeinated. I am so tired of playing with this coffee pot that I think it’s going into the garbage. My next one will definitely not be this style.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, May 23, 2023
Thank you for your review, Holly. We’re dismayed to learn that your Vertuo Next machine stopped brewing capsules. We recommend the first-time use steps as part of your machine maintenance at least once a week, to flush water through your machine. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should troubleshooting be unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number to speak with a machine expert. We’re confident we’ll come to a satisfactory resolution, and you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great versatility!
on May 27, 2023
Posted by: Addicted to Nespresso
from North Carolina
[This review was collected as part of a promotion.] We love the versatility this machine offers! The ability to make a carafe and a shot of espresso from the same machine is terrific.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
2nd machine
on May 27, 2023
Posted by: Cristie
from Yuma, AZ
[This review was collected as part of a promotion.] This is my 2nd machine in 6 years. I use it every day, sometimes twice a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee maker
on May 27, 2023
Posted by: Peggyd
from New Jersey
[This review was collected as part of a promotion.] Best coffee ever! But lt gave 4 stars instead of 5 because this is my 3rd vertuo machine and compared to the others it’s loud and not so easy to close the pod compartment. But otherwise I’d say great coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA