Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Not hot enough and loud
on January 5, 2023
Posted by: Donna S
from Illinois
Received for ChristmAs was so excited for smooth rich taste to wake me up in am. Disappointed, very loud and barely hot. May return. Love the smoothness and I use less creamer with it, but might be back to old Mr Coffee😞
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Donna. We are dismayed to learn the Vertuo Next Deluxe has not met your expectations. We recommend pre-heating your mug or cup before use and running the cleaning cycle before each use. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on January 30, 2023
Posted by: Jtschida
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this for my husband who is newer to the coffee scene and he has loved playing around with it! There are so many options of coffee and it is the perfect size. Doesn’t take up too much space and keeps it looking clean.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Defective 1st Veturo but quick replacement
on February 1, 2023
Posted by: Melissa
from San Diego
[This review was collected as part of a promotion.] My first veturo was a mothers day gift last year from my husband last year and all went smoothly until about a few weeks ago when it would no longer brew, even after cleaning and descaling a few times. I will say Nespressso’s customer service is great. They were quick to hop on a video call and that’s when I learned that the machiene I had was defective after a few attempts to fix. Was able to get a replacement quickly, about 3 biz days with instructions on I send back my defective one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on February 2, 2023
Posted by: sb1991
from Minneapolis, MN
[This review was collected as part of a promotion.] This product has worked fabulously. My wife and I regularly use it to entertain guests with coffee shop quality lattes. Very easy to use!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Hooked on My Nespresso
on February 2, 2023
Posted by: Mercy
from Virginia
[This review was collected as part of a promotion.] Received my Nespresso as a Christmas present and I am hooked. I use it everyday and can never go back to drinking coffee any other way. I am actually saving money now because I am not spending it at the coffee house.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many options!
on February 3, 2023
Posted by: heathbar528
from Dublin, CA
[This review was collected as part of a promotion.] I love this machine because I am able to brew so many different types! Whether it is my morning cup of coffee, afternoon latte, or a carafe to share with a friend! The versatility, looks, and functionality are unmatched.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We didn't think we would love it this much!
on February 8, 2023
Posted by: Flean
from Arlington, VA
[This review was collected as part of a promotion.] We had a Keurig and my mom kept encouraging us to replace it. We finally have and are we never ever looking back! So much fun--we are drinking more coffee because we are enjoying it so much. My tip is to be sure you can leave the foamer out--you will use it more. I also got a sliding tray that I'm storing the pods in and the machine sits right on top. This is beautiful AND it makes awesome coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase Ever
on April 30, 2023
Posted by: Shani
from Dallas, Tx
[This review was collected as part of a promotion.] I was never a coffee lover. The thought of making a latte always filled me anxiety because it seems I could never make a good cup coffee. However, I decide to buy Nespresso VertuoPlus and I have never been so happy with a purchase.
The machine is not only aesthetically pleasing but has made my mornings much for simpler. The coffee pods are rich in flavor and absolutely delicious. My morning’s definitely feel much more organized and peaceful. I would definitely recommend purchasing a Nespresso Machine for those on the go or have need the added help to make a warm cup of coffee to start the day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA