Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
AMAZING
on November 13, 2022
Posted by: Stacyr83
from Saint Louis, MO
[This review was collected as part of a promotion.] This coffee maker is everything I ever needed in a coffee maker. The pods are easy to use and the system itself is beautiful. It’s stylishly designed and so simple to set up. The different varieties of coffees is all delicious and enjoyable.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine
on November 24, 2022
Posted by: dito
from Connecticut
[This review was collected as part of a promotion.] I bought this machine about a week ago and love it from first use. Coffee tastes amazing and creamy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cafe Style Coffee At Home!
on November 25, 2022
Posted by: Debs123
from Houston, tx
[This review was collected as part of a promotion.] I absolutely love my Nespresso - Vertuo Next Premium. This coffee maker is like no other. The coffee is brewed perfectly each time based on the specific pod that is used. I especially like the glass cup that it comes with it because I love seeing the layers of coffee richness that is brewed. The taste is impeccable after each use. Also, this machine does not take up much counter space, so that's a huge plus. The maker itself looks very attractive and matches the color scheme of my appliances as well.
Pros: Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible and beautiful.
on November 28, 2022
Posted by: Mkendles
from Wi
[This review was collected as part of a promotion.] This is the most beautiful espresso/coffee maker I’ve ever seen. Definitely makes the kitchen look classy. The pods look cool too and are very easy to use- putting it in and taking it out is a breeze. The brewing time is relatively quick for the espresso and coffee pods I’ve used so far. and there’s this really smooth layer of foam on top of the coffee after it’s brewed it’s a really nice touch. The size of the product is smaller than I would have expected given machines I’ve used in the past but that is part of the reason I love this. Haven’t needed to do any intensive cleaning yet but what I have cleaned has been super easy so far.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High Quality At Any Time
on November 29, 2022
Posted by: iro2123
from Orange County, CA
[This review was collected as part of a promotion.] This is my second Nespresso machine and I couldn't be happier. The quality of coffee I can now have at home with ease is such a wonderful, streamlined solution.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wouldn’t buy another one
on November 30, 2022
Posted by: Disappointed Customer
from Texas
It was good for the first two years. Now I can’t get it from overflowing. I’ve tried resetting multiple times and continue to have issues. In addition, when it does finally work, it goes into cleaning mode after just a few uses. Love the Nespresso coffee, but definitely disappointed with the lifetime of this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, but Vertuo Next not reliable!
on December 8, 2022
Posted by: Carol13
from Providence, RI
I bought this machine 12/2020...My review is about the machine itself which only lasted me exactly two years. I kept with cleaning cycle 1x a week and descaling every 3 months. Despite my efforts to keep up with maintenance the machine died on my yesterday. It makes sound like if it is brewing but then a red light comes up and notification on my cell indicating the machine is not recognizing the capsule. I called Nespresso, and they will be sending me a replacement. However, I think it is time for Nespresso to research what's going on with Vertuo Next machines. It seems everyone that experiences an issue with this machine, has the same. Again my review is about the machine itself as I love my nespresso coffee :-)
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are glad to hear that you were able to request a replacement for your malfunctioning machine, and your feedback will be forwarded on to the appropriate department for further review. If you require further assistance, we invite you to call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome product
on January 2, 2023
Posted by: Bobbin
from San Martin CA
[This review was collected as part of a promotion.] i cant live without my nespresso machine! Its my fourth machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA