Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Broke
on April 15, 2024
Posted by: Jason
from 92657
1 month old. Won’t turn on. Leaks coffee too. My old Nespresso machine leaks way worse but at least it still powers on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 16, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience. Our Machine Experts would be delighted to assist you with your Nespresso machine.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Has some limitations
on May 14, 2024
Posted by: bob28
The coffee machine falls short in meeting expectations. It does not brew XL-sized coffees as advertised, and it also cannot accommodate a sufficiently large cup for the rinse process.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 16, 2024
Thank you for your review, Tyanyi. We recommend contacting Nespresso directly, 800.562.1465, to speak with a machine expert regarding the XL capsule brew. Your Vertuo Pop Plus Deluxe is expected to brew all Nespresso capsules, including XL size. We also recommend removing the cup shelf, using a shorter, wider vessel to capture the rinse water, or placing your machine on a platform to allow for larger capacity.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Missing my Pink but Orange is Stunning
on June 21, 2024
Posted by: NL2009
from Denver, CO
[This review was collected as part of a promotion.] I had the pink Pop+ and unfortunately it was lost in a fire. So of course I had to get a replacement, I was bummed that the pink was no longer available but the orange was surprisingly stunning. I love my Vertuo machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulty in opening cavity to place virtuo capsu
on June 26, 2023
Posted by: Boots
Not intuitive. Very hard to open the cavity to place capsule in. You need extra muscles to unlock and open. Weak people can't use this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thank you for your review. We are sorry to learn you are having trouble opening the head of your machine. We recommend contacting us by phone, so a Machine Expert may further assist you with the Vertuo Next. We will create the account for you, and you will be able to troubleshoot with us via our Video Concierge service. We are available by phone 24 hours a day, 7 days a week at 800-562-1465. Or if you prefer, I can arrange for a machine expert to call you within 24 hours.
Written by a customer while visiting Nespresso USA
Customer Rating
5
To Large for Travel! Vertuo Travel Size Needed
on March 31, 2024
Posted by: Sam in Memphis
from Memphis Tn
[This review was collected as part of a promotion.] I love the Nespresso Vertuo coffee so much I purchased the Pop Plus to take on vacation. I didn't won't to miss a day without my Nespresso coffee. As it turned out, the Vertuo Pop machine was to large to put in my suitcase. It's the smallest Vertuo machine made & is not designed for travel. It's simply to large. When is Nespresso coning out with a travel size Veruo coffee machine so the Veruo coffee can be enjoyed on the Go? I returned the machine & had to buy a Essenza mini & buy the original pods. Hope there as good as the vertuo pods!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not as good as other machines
on January 9, 2025
Posted by: Unhappy customer
from El Paso, TX
Not good. I have the vertigo plus and it's great. This machine is nowhere near as good. Also, returns are so I suggest not buying from the main website.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 10, 2025
Thank you for your review. We are sorry to learn the VertuoPop+ machine does not meet your expectations. Should you experience any issue or concern with the machine itself, we provide lifetime troubleshooting support and it has a one-year warranty. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker ever!!!
on May 24, 2023
Posted by: Joe
from Atlanta
[This review was collected as part of a promotion.] I bought this about a month ago for my husband. He was always running to Dunkin’ Donuts to get coffee. Not anymore!!! He absolutely loves his machine and all the different coffees and expresso!! This is one of the best things I have ever bought him!! Thanks Nespresso!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible model
on January 20, 2022
Posted by: Unhappy Java Guru
from Connecticut
I purchased this as a gift for my mother. I feel awful and embarrassed giving this as a gift. The machine leaked water all over the counter at random times when in operation. The machine turns on randomly and started pouring water as if it were making a cup of coffee when no one actually was using it. Now the machine has completely stopped working. This is only a year old. So much for buying the best model for someone I care about. This machine was not over used as my mom lives by herself. I understand there may be some random/minor problems but this was a complete disaster. I would strongly advise anyone to not purchase this for their self or anyone. You’re suppose to enjoy the coffee, not have it stress you out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 22, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA