Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
2
Leakage after two weeks!
on April 22, 2023
Posted by: CoffeeLove13
from Los Angeles, CA
I wanted to like this machine so bad, but it only worked fine just for the first two weeks. Everytime, I ran the water for cleaning, there would be continuous leakage. I called Nespresso and they are replacing it but I don’t think it’s normal that this happened when the machine is only two weeks old…
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, April 24, 2023
Thank you for your review. We are sorry to learn that you received a faulty Vertuo Pop Plus machine, and thank you for taking the time to reach out and giving us the opportunity to resolve this issue. Please kindly be advised that this machine comes with a one-year warranty and lifetime troubleshooting support available via our phone number. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK
on December 13, 2021
Posted by: JH IGH
from MN
Problems from day 1; wasted many pods trying to get a full 7 oz. cup and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 14, 2021
Thank you for your review We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No hot coffee to enjoy.
on April 19, 2024
Posted by: vobill55
from Hartwick, ny
Received as a gift from my daughter so I am forced to use it. I still have my Mocha Master which makes super-hot, enjoyable coffee. The Nespresso only makes slightly hot cup coffee which forces me to drink the coffee quickly before it cools off. No chance to enjoy the coffee. My wife adds milk so she must microwave the coffee to get it hot. I did write a review but never heard back. What is the temperature of the coffee coming out of the Nespresso supposed to be?
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2024
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. The machine is designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. We feel confident we can help resolve the temperature issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan of the Vertuo Next:
on May 13, 2022
Posted by: Heisenberg
from Las Vegas, NV
Wish I would have gotten the original machine again because that was great. This Vertuo Next is not:
1) the lock part is hard to maneuver. It actually hurts my hand to push down & turn the lever so I need two hands to twist it.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
Would not buy this; nor recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello. We appreciate your honest review and will be sure to note this to our product development team. Should you need any assistance with your VertuoNext, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still Figuring Out How to Love It
on November 6, 2022
Posted by: Awoo
from Charleston, SC
[This review was collected as part of a promotion.] I should note that I'm coming from using a French press daily, and wanted something like this for my teen kids to use as they've started drinking coffee occasionally. I like that this makes a single cup of coffee, but I have to press the button 5 or 6 times in a row to get a full cup. I recognize that each time I press it, it's weaker and weaker, but that's fine with me since the coffee is so strong to start with. The direction booklet isn't clear on how I can get a carafe-sized portion made (which says would be 18 oz). Does that require a different sized pod than what came with the product? I don't know, and I can't seem to find these answers on the web. I'm worried about what the overall cost per cup of coffee will be by using this, and would love the option to use refillable pods. I really, really, really like the taste of the various coffees I've tried so far though. The rose gold finish I selected is really quite pretty on my counter as well. Overall I just wish the directions were more clear on how to brew the various sizes.
Pros: Convenient, Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
easy to use
on November 19, 2022
Posted by: susietalksalot
from Mississippi
[This review was collected as part of a promotion.] This machine is small and very easy to use. All the different pod options and flavors are great to keep on hand so I can offer coffee to company. The Vertuo next is not our primary coffee maker but we use it several times a week when one of wants an extra coffee in the afternoon. The coffee taste great and the espresso is perfect for me. I mainly love how easy it is to use though!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but don't last long
on December 7, 2022
Posted by: Liz
Worked fine for a year then started to get some issues. Les than 2 years and it is out of order. The same issues as other are describing . I was hoping for a longer use as we are only 2 of us and drink coffee only few times a week. Will try another model. Hopefully it will last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd replacement
on January 28, 2023
Posted by: Britt
This machine has broken on me twice. They offered to replace it again , but don’t have a “refurbished” machine in the color I bought so I had to compromise and get a different one that I’m not happy with. Really a shame cause it’s on stock on the website, not my fault the Nespresso machine keeps breaking but it I’m still the one who needs to compromise on the color.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're pleased to learn you were able to speak with a Machine Specialist and arrange to receive a new machine. Should experience any issue with the new machine, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA