Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
They say K Pop, I say Vertuo Pop
on June 2, 2023
Posted by: Amanda
from Colorado Springs, CO
[This review was collected as part of a promotion.] I bought this two weeks ago and so far it’s been fantastic. I bought the Vertuo Pop to take to work but I thought I would try it out before bringing it to work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on July 5, 2023
Posted by: Alejan
from Glendale Arizona
I was so happy to get my Nespresso Vertuo Next a soonest I received it open it and see the machine from the inside were pod go it looks that’s been used already
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment when you received your new Vertuo Next machine and it appeared to be previously used. We’re pleased to see your machine was replaced by one of our machine experts. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend the first-time use steps at least once a week as part of your machine maintenance, to clear any coffee residue from the head of your machine. Enjoy your new Vertuo Next machine as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Inconsistent
on February 22, 2024
Posted by: Luzbel
from SoCal
Bought this machine because I wanted to have more size options compared to my citiz. Coffee is good and it’s very compact. Was pretty hesitant to buy a vertuo since most reviews were iffy, but I finally pulled the trigger. At first it was awesome, but after 1 week I figured out that every time I load it I have to be careful closing it or else once I start the machine and it shakes and make a louder than usual noise I know the coffee is going inside the capsule receptor instead of my cup, hence wasting coffee. I would say no matter how careful I am loading the capsule, 1 in 5 cups ends up wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 24, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee machine and pink too!
on April 1, 2024
Posted by: Adalu28
from Calif
[This review was collected as part of a promotion.] Love my Nespresso Machine! Matches all the pink in my kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very beautiful on my coffee bar
on March 28, 2025
Posted by: SZ
from Indiana
[This review was collected as part of a promotion.] I love Nespresso. I loved the idea of how compact this machine is. The only thing I don’t like is that I can only get two cups of coffee and my tumblers don’t usually fit under the spout. But again, the appeal of the machine was the reduced size so I can’t really complain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keurig has better quality machines
on January 4, 2023
Posted by: Mimi23
My first nespresso died within 6 months of use, and the replacement they sent me is completely defective. Plus they had me on the phone for 30 minutes opening and closing a brand new machine that has never even brewed - I could have told you it was broken. Ended up wasting all those aluminum pods I bought and I've switched back to my Keurig (which I've had for years, and never had issues with).
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 7, 2023
We certainly share in your disappointment, Mariah, and we're glad to see that another machine replacement is on the way. We stand behind our machines, and machine experts are available 24 hours a day, 7 days a week to escalate any appropriate cases. Please call us directly at 800-562-1465 should you run into any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leakage after two weeks!
on April 22, 2023
Posted by: CoffeeLove13
from Los Angeles, CA
I wanted to like this machine so bad, but it only worked fine just for the first two weeks. Everytime, I ran the water for cleaning, there would be continuous leakage. I called Nespresso and they are replacing it but I don’t think it’s normal that this happened when the machine is only two weeks old…
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, April 24, 2023
Thank you for your review. We are sorry to learn that you received a faulty Vertuo Pop Plus machine, and thank you for taking the time to reach out and giving us the opportunity to resolve this issue. Please kindly be advised that this machine comes with a one-year warranty and lifetime troubleshooting support available via our phone number. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK
on December 13, 2021
Posted by: JH IGH
from MN
Problems from day 1; wasted many pods trying to get a full 7 oz. cup and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 14, 2021
Thank you for your review We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA