Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,460 Reviews)
Rating breakdown 4,460 reviews
5 Stars
3,015
4 Stars
498
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
It’ll pay you back.
on May 1, 2023
Posted by: Peckerwood
from Las Vegas, Nevada
As a former Starbucks barista, nespresso machines gets my approval. The Starbucks capsule are the same as if they were tamped behind the bar. The best reason to invest in a nespresso machine is if you’re a college student, pulling all-nighters and need quad shot espresso at the convenience of your desk.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just Wonderful!
on May 11, 2023
Posted by: Chris
from Oklahoma City, OK
[This review was collected as part of a promotion.] Was given as a birthday gift and in my daughter's words "it's life changing".
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
We make more coffee!
on May 13, 2023
Posted by: Dan
from Worcester, MA
[This review was collected as part of a promotion.] We've had ours for a few weeks now and we love it. We're enjoying trying out new coffees and with the frother you really can do a lot.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
They say K Pop, I say Vertuo Pop
on June 2, 2023
Posted by: Amanda
from Colorado Springs, CO
[This review was collected as part of a promotion.] I bought this two weeks ago and so far it’s been fantastic. I bought the Vertuo Pop to take to work but I thought I would try it out before bringing it to work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on July 5, 2023
Posted by: Alejan
from Glendale Arizona
I was so happy to get my Nespresso Vertuo Next a soonest I received it open it and see the machine from the inside were pod go it looks that’s been used already
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment when you received your new Vertuo Next machine and it appeared to be previously used. We’re pleased to see your machine was replaced by one of our machine experts. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend the first-time use steps at least once a week as part of your machine maintenance, to clear any coffee residue from the head of your machine. Enjoy your new Vertuo Next machine as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee machine and pink too!
on April 1, 2024
Posted by: Adalu28
from Calif
[This review was collected as part of a promotion.] Love my Nespresso Machine! Matches all the pink in my kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Very beautiful on my coffee bar
on March 28, 2025
Posted by: SZ
from Indiana
[This review was collected as part of a promotion.] I love Nespresso. I loved the idea of how compact this machine is. The only thing I don’t like is that I can only get two cups of coffee and my tumblers don’t usually fit under the spout. But again, the appeal of the machine was the reduced size so I can’t really complain.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keurig has better quality machines
on January 4, 2023
Posted by: Mimi23
My first nespresso died within 6 months of use, and the replacement they sent me is completely defective. Plus they had me on the phone for 30 minutes opening and closing a brand new machine that has never even brewed - I could have told you it was broken. Ended up wasting all those aluminum pods I bought and I've switched back to my Keurig (which I've had for years, and never had issues with).
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 7, 2023
We certainly share in your disappointment, Mariah, and we're glad to see that another machine replacement is on the way. We stand behind our machines, and machine experts are available 24 hours a day, 7 days a week to escalate any appropriate cases. Please call us directly at 800-562-1465 should you run into any additional issues.
Written by a customer while visiting Nespresso USA