Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Horrible
on May 18, 2022
Posted by: Disappointed
from SD
My dad gave this to me and now it doesn’t work.. I was so looking forward to a nice cup of coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use to be a keurig user..
on July 26, 2022
Posted by: Wileycoyote
from Ky
[This review was collected as part of a promotion.] It's been a few good weeks and with all the varieties and the simplicity...this has been my best investment this year. I take the difference in espresso vs coffee no lingering flavors from old pods. The pods are desposed into a bin it makes for such a simple clean up and recycling option. I will no longer be a keurig user this is the only coffee/espresso machine for me !
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Helping my cholesterol
on December 1, 2022
Posted by: Chris
from Florida
[This review was collected as part of a promotion.] Nesspresso coffee is so good I don’t have to use creamer for the first time in my life. I love all the different flavors and intensities. Would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
New Nespresso vertio
on December 18, 2022
Posted by: Go
from Tucson az
[This review was collected as part of a promotion.] Just got it and happy so far
I like to make a carafe and then a cup
I like to make a carafe and then a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee
on December 26, 2022
Posted by: CM
from Pennsylvania
I got the rich brown next for Christmas. I absolutely love it! I see a lot of negative reviews but mine works perfectly at the moment and the coffee is absolutely delicious!! I also think the rich brown color is gorgeous.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine!
on February 1, 2023
Posted by: annakate
from Statesboro, GA
I recieved my vertuo next for a wedding gift, and I'm so happy I did! the nespresso next is perfect for coffee, lattes, and so much more.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the carafe size coffee
on February 1, 2023
Posted by: Wayne
from Washing DC
[This review was collected as part of a promotion.] I just got the new Nespresso Next. Great machine and love the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not working in a very first day. Garbage.
on February 13, 2023
Posted by: Natallia H
from New York, NY
I received my new machine YESTERDAY . Followed all instructions. Prime machine with water about 5 min before use . I was able to make 3 cups of coffee. I was happy with my new machine. NOW TODAY Morning I was so exited about my new morning routine. Guess WHAT ? Machine start making noise and bottom became red and my brand new machine is dead. Unplug and plug it back. New start. Red bottom and machine dead. THIRD time is THE same. I called customer service Lady was polite and patient. My machine is not working. Period. My family is laughing on me.They saw How entusiastic I was about fancy coffee machine. I think I should return this garbage and continue using my old school Arabic coffee pot and finish this story. I would not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello. We're disappointed there are issues with your machine and we would be happy to assist you. All machines come with a one year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465 and we'll be happy to help.
Written by a customer while visiting Nespresso USA