Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Works Great. Love the features
on June 1, 2023
Posted by: Maryp
from Yakima
[This review was collected as part of a promotion.] I bought this for my camper. I like the size and the fun colors. I also like that it brews the larger new pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Difficult to operate.
on February 29, 2024
Posted by: Noyb
from Boston MA
The open/close latch is extremely difficult to operate. I now have a sprained thumb. Is this a design flaw or did I purchase a damaged machine?
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 1, 2024
Thank you for your review. We understand your Vertuo Pop+ machine is not working to your satisfaction, and we apologize for any inconvenience this has caused. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week. Please call us at your earliest convenience for further assistance. We are confident we will reach a satisfactory resolution soon, so you may continue enjoying your coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hard to open capsule holder + too much foam
on July 25, 2024
Posted by: emarquez
from Texas
I bought this about 7 months ago and am very disappointed. First, it is very difficult to open and close the capsule holder. I have to force it, and my 75 year old parents weren't able to do it. Horrible design. Second, the machine produces SO MUCH foam, like 2 inches per cup that I have to scoop out. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, July 26, 2024
Thank you for your review, Erin. We're sorry you and your parents are disappointed with the design of your Vertuo Pop and quality of your coffee. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. As each blend brews according to its own unique parameters, there is no way to adjust the amount of crema that forms, however the volume will subside. We recommend folding the crema into your cup to ensure consistency in flavor and temperature. For any machine issues you're experiencing, please call 24/7 for assistance, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lawn Mower Loud and Low Budget Feel
on July 27, 2024
Posted by: Wendy
from Phoenix
I bought the Nespresso Pop+ to replace my Vertuo Next which bit the dust after about 5 years. I loved the color and compact style of this model, but was very disappointed after the first use. While the machine looks cute, it's VERY loud and sounds like there's a lawnmower in my kitchen when the machine is "working." This is not an exaggeration. The feel of the machine is flimsy, and you really have to push the top down to lock the capsule into place. I am returning it. Don't go for the cute/cheap model; paying a little more for increased quality of machine is worth it. Lesson learned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Wendy. We are disappointed to learn that the Vertuo Pop+ did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are happy to learn that you contacted and received assistance from our Machine Experts to facilitate a return so you could purchase a different model. Please get in touch with us at 1-800-562-1465 if you need any further support or assistance with your new Nespresso machine. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I like it
on February 9, 2022
Posted by: Mel
from San Jose
I’m really confused by the reviews, I’ve had mine since the first weeks of August of 2021 (it’s now February 2022) and I haven’t ANY issues so far. I don’t have any leaking and it makes my coffee perfectly! Honestly I just cleaned it today because I totally forgot to clean it after the first clean and even with 6 months of not cleaning it it worked just fine! I do make sure to use filtered water as to not cause any damage with hard water! I never read the reviews until now as I’m about to purchase one for my uncle and it goes make me nervous about how well it will last, but honestly as of now it’s a 100/100 for me, I guess we’ll see!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID AT ALL COSTS
on February 28, 2022
Posted by: Spun as much as pod
from New York
Was given the machine as a Christmas gift. Worked okay for a month. Now it won't even turn on. Wasted a sleeve of pods trying to trouble shoot. Spoke to Nespresso two weeks ago about the issue. They had no idea what the problem was either. After a two hour chat conversation, was told they couldn't issue a replacement through chat, so had to wait for a call. Had the phone call and associate seemed interested in fixing the issue, said i'd be sent a replacement machine in 5-7 business days. 7 business days later back to chat to ask for an update. No record in the system of the replacement ever being noted or sent. So, we're starting all over again, yay. Can order if you'd like, though can confirm there's a real chance you get a machine that breaks in a month and spend another month trying to get a replacement machine there's no guarantee will even work...Maybe try the competitor that can't be named for this to be published? Had one of theirs 5+ years without an issue, would still have my morning coffee if I hadn't thought i was "upgrading" to Nespresso. Shame on me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Eric. We're sorry to learn you were disappointed with your Christmas gift, especially as a loyal Nespresso customer. Your replacement machine is on the way and expected to be delivered within 7 business days. We're confident you'll be enjoying your favorite Nespresso selections soon. Should you have any additional questions, comments, or concerns, we're at your service via our toll-free number 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on May 13, 2022
Posted by: Bill
from Santa Barbara
My first one stopped working, so they were kind enough to send a new one. Now that on is not working and is leaking. I'm guessing they are discontinuing this model.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello Bill. Thank you for your honest review, and we are disappointed to hear that your replacement machine was having issues. We are happy to see that our team was able to assist you, and should you need anything from us in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked great for a little bit
on May 18, 2022
Posted by: Butler68
from Dallas Texas
No longer turns on and has completely stopped working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA