Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Defective model
on August 15, 2022
Posted by: Emma
This model of Nespresso has many issues. I had my machine for less than a month and it stopped working. I would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, August 16, 2022
We stand behind our brand, Emma, and your Vertuo Next is covered under warranty for replacement or repair. A machine expert will be happy to assist you by troubleshooting over the phone, so we ask that you contact us directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on July 18, 2023
Posted by: Stepha
from Wny
I bought this machine a few months ago and it suddenly stopped working and will not turn on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, July 19, 2023
Hello, and thank you for your review. We are disappointed to hear that there was an issue with your Vertuo Pop. We do see that you were in contact with one of our machine experts, and that a replacement is on its way. Should you ever need assistance in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
THE WORST TRASH EVER
on September 28, 2022
Posted by: nightstudy
from Cambridge, MA
After 4 months, the machine was just brewing a random amount regardless of the barcode information of the pod or it just didn't brew at all. Plus, random color LED indication (yellow, pink, grey, white, purple.....) with random intensities. After struggling for a month with this garbage, I was about to throw it away but for somewhat reason, it suddenly came back to normal, so I kept using it. After another 6 months, this machine is totally crazy right now. When I plug it, it only shows yellow, weak red, or off-LED with repetitive 3 consecutive short vibrations. Who designed this machine to have only a single button for all the operations?? If you cannot make it work, at least place the reset button somewhere in the machine. This machine is ruining my life and is total garbage. Don't buy it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 29, 2022
Hello, and thank you for your review. We are disappointed to hear that there have been issues with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works Great. Love the features
on June 1, 2023
Posted by: Maryp
from Yakima
[This review was collected as part of a promotion.] I bought this for my camper. I like the size and the fun colors. I also like that it brews the larger new pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Difficult to operate.
on February 29, 2024
Posted by: Noyb
from Boston MA
The open/close latch is extremely difficult to operate. I now have a sprained thumb. Is this a design flaw or did I purchase a damaged machine?
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 1, 2024
Thank you for your review. We understand your Vertuo Pop+ machine is not working to your satisfaction, and we apologize for any inconvenience this has caused. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week. Please call us at your earliest convenience for further assistance. We are confident we will reach a satisfactory resolution soon, so you may continue enjoying your coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Hard to open capsule holder + too much foam
on July 25, 2024
Posted by: emarquez
from Texas
I bought this about 7 months ago and am very disappointed. First, it is very difficult to open and close the capsule holder. I have to force it, and my 75 year old parents weren't able to do it. Horrible design. Second, the machine produces SO MUCH foam, like 2 inches per cup that I have to scoop out. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, July 26, 2024
Thank you for your review, Erin. We're sorry you and your parents are disappointed with the design of your Vertuo Pop and quality of your coffee. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. As each blend brews according to its own unique parameters, there is no way to adjust the amount of crema that forms, however the volume will subside. We recommend folding the crema into your cup to ensure consistency in flavor and temperature. For any machine issues you're experiencing, please call 24/7 for assistance, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lawn Mower Loud and Low Budget Feel
on July 27, 2024
Posted by: Wendy
from Phoenix
I bought the Nespresso Pop+ to replace my Vertuo Next which bit the dust after about 5 years. I loved the color and compact style of this model, but was very disappointed after the first use. While the machine looks cute, it's VERY loud and sounds like there's a lawnmower in my kitchen when the machine is "working." This is not an exaggeration. The feel of the machine is flimsy, and you really have to push the top down to lock the capsule into place. I am returning it. Don't go for the cute/cheap model; paying a little more for increased quality of machine is worth it. Lesson learned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Wendy. We are disappointed to learn that the Vertuo Pop+ did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are happy to learn that you contacted and received assistance from our Machine Experts to facilitate a return so you could purchase a different model. Please get in touch with us at 1-800-562-1465 if you need any further support or assistance with your new Nespresso machine. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I like it
on February 9, 2022
Posted by: Mel
from San Jose
I’m really confused by the reviews, I’ve had mine since the first weeks of August of 2021 (it’s now February 2022) and I haven’t ANY issues so far. I don’t have any leaking and it makes my coffee perfectly! Honestly I just cleaned it today because I totally forgot to clean it after the first clean and even with 6 months of not cleaning it it worked just fine! I do make sure to use filtered water as to not cause any damage with hard water! I never read the reviews until now as I’m about to purchase one for my uncle and it goes make me nervous about how well it will last, but honestly as of now it’s a 100/100 for me, I guess we’ll see!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA