Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Looking to Update
on July 8, 2024
Posted by: IA Traveler
from Waterloo, IA
[This review was collected as part of a promotion.] We had an original capsule Pixie Nespresso machine that we liked to take when we travel . I was looking for a Vertuo machine that would replace this that would mean that we only had to purchase the Vertuo capsules and not the original. This seemed like the same size. Although it is close to the same size, it is a bit bigger and it seems to be louder and heavier than the original. We just returned from a trip with it and it did not handle my Altissio capsules well and I had to use two just to get a decent amount of coffee in my cup. I'll give it another try, but so far not impressed with the machine's operation.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B., Customer Service, July 9, 2024
Hi, thank you for your review. We understand that the Vertuo Pop Plus does not meet your expectations as the Pixie did. We’d like to note that they are different technologies and uses different brewing methods. While the Pixie uses a pressure method to brew, the Vertuo Pop Plus uses a rotation brew method, reading a barcode to dispense the coffee/espresso. If the Espresso (1.35 ounce) pour for the Vertuo Pop Plus is too short, you may program your machine to brew the capsule at a larger pour, or brew two capsules to get your desired pour, or you can brew one capsule twice (known as a top off). We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad, water accumulate in capsules holder.
on October 8, 2024
Posted by: Swang
from New York
I bought it on August, 2024. Bad. Leaking capsules holder and mold and bacteria accumulate in it. Ew...
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 9, 2024
Thank you for your review, Swang. We understand your chalice collects water and you’ve experienced mold forming in areas of your machine. As part of your machine maintenance, we recommend flushing water through your machine without a capsule using the first-time use steps, at least once a week. This helps flush away any coffee granule buildup from the head of your machine. We also recommend releasing the used capsule into the used capsule chamber immediately after your capsule is brewed, use a damp sponge to wipe away any coffee residue from the rim and chalice, and empty the used capsule container a few times a week. We’re pleased to see you received assistance from one of our machine experts. If issues persist with water or coffee accumulating in the capsule chalice, please call our toll-free number 800-562-1465 to troubleshoot your machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Space saving and convenient
on January 18, 2025
Posted by: Jj22
[This review was collected as part of a promotion.] Bought it earlier this month after my past nespresso and love it. Super cute color and works great! Would recommend for first time users, super easy and simple set up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage product
on March 2, 2023
Posted by: Chris
from california
This has to be the worst purchase I've ever made. The machine stopped working within 2 months and when I asked for my money back, the agent was like lets do troubleshot. You seriously think I have not done all of that. Please do not buy this, you will regret.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello Chris, and thank you for your review. It is standard procedure to go through comprehensive troubleshooting services with one of our machine experts. If you would like us to assist you, give us a call at 800.562.1465. If that doesn't work for you, we recommend that you return or exchange it with the retailer from which it was purchased.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine, great coffee, not so great recycle
on June 24, 2024
Posted by: Bella Donna
from Alexandria, VA
[This review was collected as part of a promotion.] I recently purchased a Vertuo Pop Plus Deluxe. I am very happy with it. It takes up minimal space on my small kitchen counter. There are now a lot of coffee pod choices. I still like a full American size cup of coffee in the morning and the pods for the Colombian and other non-espresso blends are great….as is the amount and the texture of the “crema”. The only draw back is that Nespresso makes if very difficult to recycle the pods. The recycle bag was not offered to me at the Tysons Corner Boutique….now, it seems I can only get ONE recycle bag when I place a new order. This is very inconvenient and a bit too, too bureaucractic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Defective model
on August 15, 2022
Posted by: Emma
This model of Nespresso has many issues. I had my machine for less than a month and it stopped working. I would not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, August 16, 2022
We stand behind our brand, Emma, and your Vertuo Next is covered under warranty for replacement or repair. A machine expert will be happy to assist you by troubleshooting over the phone, so we ask that you contact us directly, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on July 18, 2023
Posted by: Stepha
from Wny
I bought this machine a few months ago and it suddenly stopped working and will not turn on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, July 19, 2023
Hello, and thank you for your review. We are disappointed to hear that there was an issue with your Vertuo Pop. We do see that you were in contact with one of our machine experts, and that a replacement is on its way. Should you ever need assistance in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
THE WORST TRASH EVER
on September 28, 2022
Posted by: nightstudy
from Cambridge, MA
After 4 months, the machine was just brewing a random amount regardless of the barcode information of the pod or it just didn't brew at all. Plus, random color LED indication (yellow, pink, grey, white, purple.....) with random intensities. After struggling for a month with this garbage, I was about to throw it away but for somewhat reason, it suddenly came back to normal, so I kept using it. After another 6 months, this machine is totally crazy right now. When I plug it, it only shows yellow, weak red, or off-LED with repetitive 3 consecutive short vibrations. Who designed this machine to have only a single button for all the operations?? If you cannot make it work, at least place the reset button somewhere in the machine. This machine is ruining my life and is total garbage. Don't buy it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 29, 2022
Hello, and thank you for your review. We are disappointed to hear that there have been issues with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA