Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Inconsistent
on February 22, 2024
Posted by: Luzbel
from SoCal
Bought this machine because I wanted to have more size options compared to my citiz. Coffee is good and it’s very compact. Was pretty hesitant to buy a vertuo since most reviews were iffy, but I finally pulled the trigger. At first it was awesome, but after 1 week I figured out that every time I load it I have to be careful closing it or else once I start the machine and it shakes and make a louder than usual noise I know the coffee is going inside the capsule receptor instead of my cup, hence wasting coffee. I would say no matter how careful I am loading the capsule, 1 in 5 cups ends up wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 24, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best investment ever!
on April 10, 2024
Posted by: tngirl2024
from knoxville,tn
Great machine, worth every penny. Once you figure out your favorite pods, sauces and syrups your coffee will be better than any take out place!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on April 28, 2024
Posted by: Nay820
from Florida
[This review was collected as part of a promotion.] I bought a couple of months ago and absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Looking to Update
on July 8, 2024
Posted by: IA Traveler
from Waterloo, IA
[This review was collected as part of a promotion.] We had an original capsule Pixie Nespresso machine that we liked to take when we travel . I was looking for a Vertuo machine that would replace this that would mean that we only had to purchase the Vertuo capsules and not the original. This seemed like the same size. Although it is close to the same size, it is a bit bigger and it seems to be louder and heavier than the original. We just returned from a trip with it and it did not handle my Altissio capsules well and I had to use two just to get a decent amount of coffee in my cup. I'll give it another try, but so far not impressed with the machine's operation.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B., Customer Service, July 9, 2024
Hi, thank you for your review. We understand that the Vertuo Pop Plus does not meet your expectations as the Pixie did. We’d like to note that they are different technologies and uses different brewing methods. While the Pixie uses a pressure method to brew, the Vertuo Pop Plus uses a rotation brew method, reading a barcode to dispense the coffee/espresso. If the Espresso (1.35 ounce) pour for the Vertuo Pop Plus is too short, you may program your machine to brew the capsule at a larger pour, or brew two capsules to get your desired pour, or you can brew one capsule twice (known as a top off). We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad, water accumulate in capsules holder.
on October 8, 2024
Posted by: Swang
from New York
I bought it on August, 2024. Bad. Leaking capsules holder and mold and bacteria accumulate in it. Ew...
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 9, 2024
Thank you for your review, Swang. We understand your chalice collects water and you’ve experienced mold forming in areas of your machine. As part of your machine maintenance, we recommend flushing water through your machine without a capsule using the first-time use steps, at least once a week. This helps flush away any coffee granule buildup from the head of your machine. We also recommend releasing the used capsule into the used capsule chamber immediately after your capsule is brewed, use a damp sponge to wipe away any coffee residue from the rim and chalice, and empty the used capsule container a few times a week. We’re pleased to see you received assistance from one of our machine experts. If issues persist with water or coffee accumulating in the capsule chalice, please call our toll-free number 800-562-1465 to troubleshoot your machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Space saving and convenient
on January 18, 2025
Posted by: Jj22
[This review was collected as part of a promotion.] Bought it earlier this month after my past nespresso and love it. Super cute color and works great! Would recommend for first time users, super easy and simple set up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage product
on March 2, 2023
Posted by: Chris
from california
This has to be the worst purchase I've ever made. The machine stopped working within 2 months and when I asked for my money back, the agent was like lets do troubleshot. You seriously think I have not done all of that. Please do not buy this, you will regret.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello Chris, and thank you for your review. It is standard procedure to go through comprehensive troubleshooting services with one of our machine experts. If you would like us to assist you, give us a call at 800.562.1465. If that doesn't work for you, we recommend that you return or exchange it with the retailer from which it was purchased.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine, great coffee, not so great recycle
on June 24, 2024
Posted by: Bella Donna
from Alexandria, VA
[This review was collected as part of a promotion.] I recently purchased a Vertuo Pop Plus Deluxe. I am very happy with it. It takes up minimal space on my small kitchen counter. There are now a lot of coffee pod choices. I still like a full American size cup of coffee in the morning and the pods for the Colombian and other non-espresso blends are great….as is the amount and the texture of the “crema”. The only draw back is that Nespresso makes if very difficult to recycle the pods. The recycle bag was not offered to me at the Tysons Corner Boutique….now, it seems I can only get ONE recycle bag when I place a new order. This is very inconvenient and a bit too, too bureaucractic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA