Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
DO NOT BUY THIS MODEL!!!
on May 13, 2023
Posted by: Izzy
from Wesley Chapel, FL
I really love the look of this machine but it doesn't last unfortunately! My first one only last about 10 months and my second one, about 6. Customer service is sending me the evoluo model so let's hope this one works for years! Great support though for my last machine with their video chat.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review, Izzy. We’re disappointed to learn that your Vertuo Next did not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Descaling too complicated
on June 26, 2023
Posted by: Perri
from Wilmington ,Delaware
Love the coffee but the descaling process is too complicated. This may go on the shelf if every 3 months have to do this
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thanks for your review. We are sorry to learn you are experiencing issues descaling your Vertuo Next machine. Our Machine Experts would be happy to aid. Please don’t hesitate to contact us at your earliest convenience via our toll-free number 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
9
on July 13, 2024
Posted by: Anna
from Ireland
I recently purchased this machine as I just loved the colour I already own a machine.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review, Anna. We are sorry to learn that the Vertuo Pop+ did not meet your expectations. We have now documented your feedback regarding this machine, and forwarded it on to the appropriate teams here for review. This machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you are within the 30 day return policy, we invite you to reach out and arrange a return via our toll-free number at 877-964-6290. We would also be happy to assist by reviewing any machine issues. We hope to hear from you soon, so that we may provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on January 25, 2025
Posted by: Bobby
Turned my coffee into mud. Would rather use a can and a campfire.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do Not Buy This!
on January 31, 2025
Posted by: Cresta
from Mn
I have bought 2 different machines and both of them quite working a year after I bought it. It doesn't heat anymore and water is pouring out the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
breaks very easily, won’t replace
on November 11, 2023
Posted by: echoel
don’t waste your money on this stingey ghetto company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality.
on February 3, 2025
Posted by: Sss5
I bought this machine 2 months ago after my previous machine of 2 years broke. After only 2 months this machine broke. I brewed a double espresso and the entire espresso brewed out of the bottom of the machine and right next to the cord causing a major electrical safety hazard. This machine also feels much cheaper than the previous machine I had. Would not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on November 18, 2021
Posted by: Saman
from Chicago, IL
Too many issues.
Nearly impossible to trouble shoot. I really want to through it out the window
Nearly impossible to trouble shoot. I really want to through it out the window
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA