Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Avoid
on April 10, 2023
Posted by: Drew
from Ohio
I expected better quality from this brand. Coffee is too watery and crème is nonexistent in this model. Skip the Pop and Next models and go with their higher end line. I’ll be returning this and just buying another Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 12, 2023
Thank you for reviewing your Vertuo Pop. We're sorry that you were disappointed with the coffee. If you would like to troubleshoot the issue with our machine experts please don't hesitate to call us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could give it a ZERO I would :(
on November 5, 2021
Posted by: Frustrated
from Zeeland, MI
I LOVE the flavor of the coffee it makes (other than it's lukewarm), but it decides when to work which isn't often. It's less than a year old and I didn't want to fuss with the return (seeing that others are on their 4th machine with all the same stupid issues). It makes one cup a day IF that. It flashes and I have tried and tried and tried but I am DONE. It's not worth the frustration when in the morning I'd just like a cup or two of coffee. SO disappointed. I literally just threw it in the trash. What a waste of money. DO NOT BUY!!!!! Trust the bad reviews, they are sadly true. I don't think I'll be buying any Nespresso ever again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Melanie. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality
on December 9, 2021
Posted by: Steve
from NE Ohio
I am on the second replacement for this model under warranty with frequent calls for troubleshooting. The issue is that you press brew, it makes a noise, no coffee, and the light flashes orange. This happens frequently. Each time contacting support to go through the process of cleaning cycle, restart, test, and then it may work/or not. The result is wasted time and expensive coffee pods. It's intended to be a simple, one-button push but it is not reliable. Sad since the coffee tastes great when it works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 10, 2021
Thank you for your review, Steve. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the leaking issue of your Vertuo Next machine. If you need further assistance with your replacement machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst machine ever
on December 10, 2021
Posted by: Philip
from Minnesota
This is the second machine in less than a year. The first machine stopped working after four months. The second lasted about five. Leaking everywhere doesn't recognize the pods. I will not recommend this to anyone. Don't even consider it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thanks for your review. We're confident that we can find a solution to your concerns. Please call 800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke after 6 months of use
on January 8, 2022
Posted by: NC
from Boston, MA
when the vertuo next was working, it was great. i loved the machine and how quick it made my espresso. after 6 months, it decided not to work. i descaled the machine, reset the settings, and did multiple cleaning sessions, still nothing. i do not recommend this machine at all. if you are going to buy a vertuo machine, anything but this one!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 10, 2022
Thank you for your review. We understand your frustration with the Vertuo Next machine, and we are glad to see that a machine expert was able to replace it for you with our VertuoPlus model. If you have any questions regarding the one-year warranty or the lifetime of troubleshooting assistance we offer, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 13, 2022
Posted by: MandyTWO
from VA
My first Vertuo Next broke within two weeks and my replacement is acting up after two months. This machine does not brew hot coffee, started leaking and overflowing at the top seams and now will not even turn on.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be and recommend contacting Nespresso at 800-562-1465 for assistance with your Vertuo Next machine. Additionally, you may visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible - Disappointed twice, don’t waste money
on May 10, 2022
Posted by: Kevin
from Tampa, FL
Machine stopped working after a few months of use. Overall really dissatisfied with this product. Orange light began blinking and can’t be resolved so Nespresso sent refurbished product, after a week same thing happened with new machine.
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review, Kevin. We’re dismayed your refurbished Vertuo Next machine stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact and colorful!
on April 4, 2023
Posted by: Ma_santi
from Dallas, TX
[This review was collected as part of a promotion.] Love how compact this machine is. Perfect for smaller areas, specially for those with smaller kitchens. And the pop of color makes it so cute. I think this would be a great for the college student. Small but mighty!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA