Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Big Mistake!
on December 2, 2022
Posted by: Marita
from L.A. California
[This review was collected as part of a promotion.] I bought the Nespresso-Vertuo and was totally disappointed. The machine is very and awkward to open and close. I have arthritis and it was very painful to open and close the machine each time. The machine is very loud and noisy. It barely made half a cup of coffee, wasting the coffee pods because I had to use to each time. Also, if there is not enough water in the containers it won't warn you it just makes a few drops of coffee. It's hard to get the used pods out to clean it out. The water container is also hard to reach and remove and replace. The worst part is that the coffee is only lukewarm, so by the time I got to work with my thermos, the coffee was already cold, I work 15 minutes from home.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi Marita. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible purchase
on February 21, 2023
Posted by: bigdaddy54
from ohio
purchased the virtuo next just before christmas. it worked well for the first month. loved the coffee. then no matter what we did, descale, cleaning, resetting to factory settings, cleaning all aspects of the inside on a daily basis, help from the troublershooting folks at nespresso, this machine is unreliable and won’t brew. the white light comes on then the red light blinks twice, meaning that it is unable to recognize the pod in it. Have replaced with a new pod but always with the same result. the troubleshooting people keep won’t allow a replacement to the machine until they try to make it work.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. Open the upper head unit and carefully grab around the rotating unit to rotate it all the way around one way, then all the way around the other way, until the rotating unit spins easily. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. Firmly press the cup button once and the coffee will dispense shortly.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not last
on April 1, 2023
Posted by: Mafk
from Michigan
We’ve had three that all stopped working after about three months. Great up until that point! But soooooo unreliable and short-lived. Choose a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , April 3, 2023
Hello and thank you for your review, Mark. We are dismayed to learn of your experience with our VertuoNext machine. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, so please do not hesitate to contact us through our toll-free number, 800-562-1465 for machine assistance. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Pop-ing Into the Future with Vertuo Pop+
on April 3, 2023
Posted by: Richelle
from Washington D.C.
[This review was collected as part of a promotion.] The Vertuo Pop Plus is small and sleek -perfect for apartment living with limited counter space! I also travel with a Nespresso for vacation and having a petite one will make this much easier! I have owned Nespresso machines since 2017 and am pleasantly surprised at the nice details and upgrades this new machine offers. The capsule disposal is hidden within the machine which I love. Also, this machine can connect to the Nespresso app on your phone which is super cool. It is going to make the cleaning and descaling process a lot simpler for me! Overall, extremely pleased with this new machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Have to buy new machine to use Alto capsules :/
on July 5, 2023
Posted by: Coffeedrinker0987
I haven’t tried the Vertuo Next machine but I have been waiting about two years for the Vertuo Alto capsule size to return. Now that it finally has, it doesn’t work with my Vertuo Plus machine!
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment regarding the Alto blends not brewing in your VertuoPlus machine models. Our Alto, Pour Over Style, and Cold Brew blends, were created to brew in the Vertuo Next, Vertuo Pop+, and Vertuo Creatista machine. You may brew an Intenso capsule in the same cup twice, as an alternative to the discontinued Alto Intenso, in addition to brewing Melozio twice as an alternative to the discontinued Alto Dolce. We trust you will find this information useful, to enjoy the previously offered 14 oz. cup of coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my new vertuo pop plus.
on October 17, 2023
Posted by: Vicky522
from Bellevue Nebraska
[This review was collected as part of a promotion.] I like the small size but it makes it difficult to make an iced drink or use a cup that is a little taller.
I would recommend this to a friend!
Response from Nespresso USABy Antonia, Customer Service, October 18, 2023
Thank you for your review, Victoria! We're glad to hear you're enjoying the Vertuo Pop, our most compact and economical machine, with more functionality to make your favorite Nespresso recipes. We've noted your feedback, and you might place your machine on a stand or capsule drawer for more room for your taller cups.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Spring for the bigger model!
on November 4, 2023
Posted by: Shayne
from Florida
This machine is extremely noisy and does not have a stable base. When you go to close the latch the entire machine moves. Very disappointing purchase for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 6, 2023
Hi Shayne, thank you for your review. We are dismayed to learn that the Vertuo Pop Plus does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but...
on December 20, 2024
Posted by: JT
from SF, CA
(Vertuo Pop+) Returned after one month because: #1 The coffee temperature was barely warm, thus I had to heat it up in the microwave, every time. Background; Most coffee shop brews are too hot for me. A typical Starbucks coffee I have to let sit for a few minutes with the lid off, to cool to a comfortable temp for me. This machine produces great coffee but at a temperature that is only warm. I've read other reviews that have stated this also. #2 It's so loud! And vibrates on the counter! #3 The slide mechanism that empties the used pod into the bin stopped working after only a few uses. Not a big deal, but it's something. It does brew great tasting coffee, but if you like it on the hotter side, the machine I got didn't make it that way.
After some research, I purchased the VertuoPlus ( Breville, rounded top), and what a difference. The temp is more on the hotter side, I could even let it sit for a minute for the temp to calm down a little for me. And it's much quieter, just a pleasant humm. The water tank is larger, and can be moved to either side or behind the machine. The one touch electric opening and closing is a bonus, and the pod disposal slide is working fine. I think this one is a keeper and I hope it lasts for years.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA