Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
horrible machine
on November 9, 2021
Posted by: I love coffee 123
from san francisco
I brought this machine and was so excited to get it. I had another Nespresso machine for 6 years and it was great but it broke and I needed another one quick. Out of the box this did not work. Where is the QC control before it leaves the factory? I returned it within a day and now I will just wait until black Friday to get the tried and true older model. You would think with all these bad reviews on this product that something would be done or get it off the market. I was also behind another person returning the same product. Love Nespresso coffee, hated this machine!
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review. We are disappointed to learn that your Vertuo Next machine didn’t work out of the box. Most Nespresso machines have a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1464. Should you have any machine issues in the future, please call our toll-free number to receive assistance from a machine expert, who will be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended
on November 18, 2021
Posted by: NicCan2021
from Zebulon, NC
No crema from this machine; it's more like a Keurig. After owning the machine for 11 months it stopped making coffee. I am waiting on a replacement- a different model. I do not recommend this model. On another note. Nespresso has exceptional customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, NicCan2021. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your Vertuo Next machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA
Customer Rating
3
So So
on November 20, 2021
Posted by: EAME
from Virgiia
I purchased this machine a year ago. It's been replaced once but still has the same problem. Water/coffee leaks into the pod holder and is a minor pain. The water container/tank is not visible from the front and some what awkward to fill. On the plus side it takes up less room on my kitchen counter and makes good coffee. I really wish I had my old Vertuo back. Gave it to a friend who loves it so that's a plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Eame. The water in your capsule container would be backflow that occurs during the brewing cycle. This is a natural part of the Vertuo Next brewing process, and should be emptied frequently, along with your used capsules.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on April 21, 2022
Posted by: Coffeelover
from Chesapeake
We loved the machine it makes great coffee but after 1 year and half of having the machine and about 8 waisted pods assuming it might have been the pods we had to toss it. we kept up with the maintenance on the descaling but it once leaked from the bottom. At the end we would place a new pod and it will start spinning then two red lights would flash nothing will happen. I wouldn't recommend buying it. they should have a display screen or show in the app what is wrong instead of two red flashing lights.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on May 16, 2022
Posted by: V8888
I had bought my first Nespresso back in December and was so excited, it broke down three months in. Contacted customer care, they were supper helpful and sent me out a new one. The only problem is now that one stopped working overall as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 17, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on August 18, 2022
Posted by: Yazzvdz
from Cleveland
Machine worked fine for a couple of months. Broke down and refuses to brew coffee. Wasted so many pods trying to figure out what was wrong. Mind you there is only one button so how difficult can it be. It doesnt matter how many times you reset or (deep) clean the machine.
We had the machine replaced for a new one a week ago and had the same problem instantly. 0/10 would not recommend this machine at all.
I am a loyal Nespresso customer but this machine is not it. Buy a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 22, 2022
Thank you for your review. We are dismayed to learn of your disappointment with our Vertuo Next machine. Your machine comes with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We understand a replacement was arranged; however, you are still experiencing issues with our Vertuo Next machine, therefore, we recommend you contact us again. Our Machine Experts can provide you with other options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Big Mistake!
on December 2, 2022
Posted by: Marita
from L.A. California
[This review was collected as part of a promotion.] I bought the Nespresso-Vertuo and was totally disappointed. The machine is very and awkward to open and close. I have arthritis and it was very painful to open and close the machine each time. The machine is very loud and noisy. It barely made half a cup of coffee, wasting the coffee pods because I had to use to each time. Also, if there is not enough water in the containers it won't warn you it just makes a few drops of coffee. It's hard to get the used pods out to clean it out. The water container is also hard to reach and remove and replace. The worst part is that the coffee is only lukewarm, so by the time I got to work with my thermos, the coffee was already cold, I work 15 minutes from home.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi Marita. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible purchase
on February 21, 2023
Posted by: bigdaddy54
from ohio
purchased the virtuo next just before christmas. it worked well for the first month. loved the coffee. then no matter what we did, descale, cleaning, resetting to factory settings, cleaning all aspects of the inside on a daily basis, help from the troublershooting folks at nespresso, this machine is unreliable and won’t brew. the white light comes on then the red light blinks twice, meaning that it is unable to recognize the pod in it. Have replaced with a new pod but always with the same result. the troubleshooting people keep won’t allow a replacement to the machine until they try to make it work.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. Open the upper head unit and carefully grab around the rotating unit to rotate it all the way around one way, then all the way around the other way, until the rotating unit spins easily. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. Firmly press the cup button once and the coffee will dispense shortly.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA