Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Just terrible
on January 31, 2024
Posted by: wlesper1225
from dagsboro delaeware
Have had this since November (2 Months) It is too loud, keeps going red , leaks coffee through back and not making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 1, 2024
Thank you for your review. We understand you're disappointed with your Vertuo Pop+ and can assure you, we're here to address your concerns. Call 800.562.1465 and a machine expert will best assist you. We're here 24/7 for your convenience and look forward to coming to a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for marriage health
on August 6, 2024
Posted by: Silbert
from Los Angeles
[This review was collected as part of a promotion.] The daughter got a Nespresso for her apartment. My wife watched as a roommate made a cup. It looked and smelled wonderful.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine
on November 9, 2021
Posted by: I love coffee 123
from san francisco
I brought this machine and was so excited to get it. I had another Nespresso machine for 6 years and it was great but it broke and I needed another one quick. Out of the box this did not work. Where is the QC control before it leaves the factory? I returned it within a day and now I will just wait until black Friday to get the tried and true older model. You would think with all these bad reviews on this product that something would be done or get it off the market. I was also behind another person returning the same product. Love Nespresso coffee, hated this machine!
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review. We are disappointed to learn that your Vertuo Next machine didn’t work out of the box. Most Nespresso machines have a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1464. Should you have any machine issues in the future, please call our toll-free number to receive assistance from a machine expert, who will be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not recommended
on November 18, 2021
Posted by: NicCan2021
from Zebulon, NC
No crema from this machine; it's more like a Keurig. After owning the machine for 11 months it stopped making coffee. I am waiting on a replacement- a different model. I do not recommend this model. On another note. Nespresso has exceptional customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, NicCan2021. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your Vertuo Next machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA
Customer Rating
3
So So
on November 20, 2021
Posted by: EAME
from Virgiia
I purchased this machine a year ago. It's been replaced once but still has the same problem. Water/coffee leaks into the pod holder and is a minor pain. The water container/tank is not visible from the front and some what awkward to fill. On the plus side it takes up less room on my kitchen counter and makes good coffee. I really wish I had my old Vertuo back. Gave it to a friend who loves it so that's a plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Eame. The water in your capsule container would be backflow that occurs during the brewing cycle. This is a natural part of the Vertuo Next brewing process, and should be emptied frequently, along with your used capsules.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
If you have any additional concerns, please visit the Vertuo Next section on Nespresso.com/help, or call us at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on April 21, 2022
Posted by: Coffeelover
from Chesapeake
We loved the machine it makes great coffee but after 1 year and half of having the machine and about 8 waisted pods assuming it might have been the pods we had to toss it. we kept up with the maintenance on the descaling but it once leaked from the bottom. At the end we would place a new pod and it will start spinning then two red lights would flash nothing will happen. I wouldn't recommend buying it. they should have a display screen or show in the app what is wrong instead of two red flashing lights.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working
on May 16, 2022
Posted by: V8888
I had bought my first Nespresso back in December and was so excited, it broke down three months in. Contacted customer care, they were supper helpful and sent me out a new one. The only problem is now that one stopped working overall as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, May 17, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on August 18, 2022
Posted by: Yazzvdz
from Cleveland
Machine worked fine for a couple of months. Broke down and refuses to brew coffee. Wasted so many pods trying to figure out what was wrong. Mind you there is only one button so how difficult can it be. It doesnt matter how many times you reset or (deep) clean the machine.
We had the machine replaced for a new one a week ago and had the same problem instantly. 0/10 would not recommend this machine at all.
I am a loyal Nespresso customer but this machine is not it. Buy a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 22, 2022
Thank you for your review. We are dismayed to learn of your disappointment with our Vertuo Next machine. Your machine comes with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We understand a replacement was arranged; however, you are still experiencing issues with our Vertuo Next machine, therefore, we recommend you contact us again. Our Machine Experts can provide you with other options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA