Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Do not buy
on August 11, 2022
Posted by: Katie
from Tacoma, WA
this machine is not reliable. I have had a pixie for 9 years which has worked well the entire time. This machine has had error codes on and off since the first year. It completely stopped working after year two. I would not recommend anyone buy this machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 12, 2022
Thank you for your review, Katie. Your feedback is important to us and we are dismayed to learn about the technical issues you have experienced with your Vertuo Next machine. Our Machine Experts are available 24 hours a day, 7 days a week at 800-562-1465, or you may visit the Nespresso.com/help page for self-service.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on August 14, 2022
Posted by: DTrip
from Doylestown, Pennsylvania
"Upgraded" from the VirtuoPlus machine thinking this was the latest and greatest, and it just doesn't work nearly as well.
Initially I thought the coffee didn't quite taste as good, but maybe that was in my head.
The bigger problem is how fast(~2 months) it gets dirty and gets a gross burnt/ashy taste, and the cleaning cycle and cleaning liquid just can't seem to get it clean.
It's now been about 7 months and it has completely stopped working. There are only 2 of us using it on the house, avg 2 coffees each (4 total) per day. We can usually get it to work for one coffee between each cleaning cycle at this point.
We have done the full chemical cleaning with the Nespresso brand cleaner 3 times(every 2 months) and leading up to having to run it between every pod, we would run the "quick" clean probably twice a month on average.
The VirtuoPlus we had for 2 years before getting this "upgrade" and we did the quick clean maybe once every 2 months and the chemical clean every 6 months without having any issues.
The carafe size was an interesting idea, but ultimately we only used it maybe 3 times when we first got it, and decided the single cup quality was just so much better that we didn't want to keep doing the carafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 15, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy
on November 11, 2022
Posted by: Sad coffee lover
I bought this machine in August. It stopped working in Sept.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines, faulty button
on December 5, 2022
Posted by: BMS
from Colorado
We've gone through 2 of these machines - both lasted <9 months. The button/electronics was faulty both times. Although this is frustrating, Nespresso has been very helpful and has offered to replace the machine both times.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 6, 2022
Thank you for your review of the Nespresso Vertuo Next. We understand your frustration, and assure you, your satisfaction as a Nespresso customer is our highest priority. Please contact us with any additional concerns at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLY DEFECTIVE - will last about 1 year max
on December 25, 2022
Posted by: Mark1210
from Boston, MA
If you love Nespresso and you’re thinking about upgrading from original line to vertus line, DO NOT BUY THIS MACHINE!! That was my situation two years ago. My first machine lasted nearly a year and then stopped working despite maintenance every time the light said it was time to clean/descale.
To their credit, Nespresso replaced the machine. Another year later, the new machine is having the exact same problem. This time, Nespresso keeps giving me the run-around. To be honest, I think at this stage, they know this machine is horribly defective and they don’t want to acknowledge it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new VertuoPlus. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, delicious and exceptional
on April 3, 2023
Posted by: Hellokimberlyrose
from Beaumont, CA
[This review was collected as part of a promotion.] I am a huge fan of the Nespresso brand! I’ve been drinking it daily for years. I received the Nespresso Vertuo Pop+ and let me tell you. It’s amazing!!! The flavor is robust and smooth! It’s just as powerful and flavorful as my larger Vertuo machine! I made my family a latte and they were all in love with the flavor!!! My sisters are going to buy one for themselves too! You can’t beat the price, taste and size of this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Quality
on November 16, 2023
Posted by: Natalia
from Connecticut
Liked the coffee and the compact size. But the machine stopped working after three month. Cleaning and descaling did not help. The Nespresso Help Line was not very helpful either. DO NOT buy this machine, You will be disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, November 17, 2023
Thank you for your review. We stand behind our brand and our products. If the service you received was not in line with your expectations, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
buy an other
on November 18, 2023
Posted by: isa3162
from new mexico
i bought the machine on September on November it was broken I cleaned it descaling nespresso solution it but it s dead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Pop machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA