Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Do not buy this
on September 14, 2022
Posted by: SadNespresso
from Minnesota
I’ll start by saying I love Nespresso. When the machine works, it’s very good coffee. I’m on my second Vertuo Next machine, as the first one was replaced as it stopped brewing after a month or two. This second machine is now running into the same problems. They need to discontinue this product. There are obviously manufacturing errors they are failing to address and just continue to send you refurbished machines that eventually break.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 15, 2022
Thank you for enjoying your Nespresso selections, SIlvana. We stand behind our brand and can assure you, customer satisfaction is our highest priority. Please contact us again, 800.562.1465, and a machine expert will assist you with your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on January 3, 2023
Posted by: Peight12
from Cape Cod, MA
I bought this about a year ago but didn’t use it too much at first, finally started using consistently about 6 months ago and worked fine until last week it started blinking orange. Followed instructions to fix, called tech support, got a replacement and the replacement doesn’t work! Have had the hardest time with this machine I’m about to switch back to Keurig. For the price I shouldn’t have these issues especially with a brand new replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 4, 2023
Thank you for your review. While we are glad to see you were able to speak with a Machine Expert to receive a replacement Vertuo Next machine, we are dismayed that it is not working to your expectations. We kindly ask that you contact us at 800-562-1465, so that we may assist you further. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING MACHINE!
on April 8, 2023
Posted by: Kristen
from Knoxville, TN
[This review was collected as part of a promotion.] The Vertuo Pop+ is an amazing little machine and produces great quality coffee at home. This machine is perfect for people like me with limited counter space because it is a smaller machine and doesn’t take up much room. I found it very easy to use and the app feature is very convenient too! I also love all the fun color options for this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistently malfunctioning. Now broken.
on December 17, 2024
Posted by: AP1028
from Staten Island, NY
I bought this model in September when my Vertuo Next finally kicked the bucket. I have had nothing but problems and malfunctions with the Vertuo Pop. I do a clean cycle once a week and it still has residue that makes it stick and not brew my coffee. It's made of plastic and the metal spring that makes the bars empty the pod after use broke off. It is very poorly made.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
If only if worked as good as it looks
on January 8, 2025
Posted by: Bud
from Indiana
Received this as a gift and I am very disappointed. It only works when it wants to. I have to open and close the lid over and over again and it may or may not work. Tried changing pods which didn't help. The majority of the time I just resort to making a cup of instant coffee. No one needs this kind of frustration first thing in the morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tank doean't swivel
on November 22, 2024
Posted by: Bob
from Los Angeles
The coffee is fine and the POP is attractive but, far from being the smallest footprint, the water tank is NOT movable, so it takes up more space and is awkward. You should note that on the description as the videos of the swiveling tank are a sales point for the Next. The POP tank doesn't swivel.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stick With the Classic Model
on September 19, 2021
Posted by: Pam
from MT
This model offers nowhere near the performance of our previous Vertuo! The dial that closes and locks the lid is SO hard to turn. The lid needs constant cleaning, or the pods will stick and not eject properly. The receptacle for used pods is much smaller than the classic machine and it accumulates so much liquid that it leaks onto counter if not emptied almost daily. The water capacity is less than the orignial version, which does not make sense for a machine that brews a carafe size serving. Also seems louder to me than the original model. I should never have given that one to my daughter LOL! Definitely going back to the other style because Nespresso makes the BEST coffee!!
No, I would not recommend this to a friend.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Pam.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Completely awful
on November 5, 2021
Posted by: Kcbird
The first machine I bought lasted 3 weeks. Then, I would put pod in, push the button and nothing. I tried the cleaning, nothing, I tried to descale it, nothing. So, I returned it and the second one must have been used bc no matter the flavor coffee I put in, it tasted like the descaling chemicals. No amount of cleaning helped. So, that one went back too. Such a bummer bc those first 3 weeks of coffee were awesome. I’ve written off Nespresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Casey. Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA