Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
2nd Leaker
on June 24, 2022
Posted by: AlG
from Mount Vernon, IN
We got our daughter-in-law a Vertuo Next for Christmas. From the very first day she used it, the machine leaked into the pod holder and rarely made a full cup of coffee. I contacted customer support on her behalf. I will say they were wonderful and quickly sent out a new one. Unfortunately, it leaks also. Not all of the time, but enough to be frustrating. She has given up on it. I guess I have as well. Great coffee when it works. Just don't want that kind of adventure in the morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the leaking issues you have experienced with your Vertuo Next machine. Please contact us at 800-562-1465, and a machine expert will be happy to assist you. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died in under 6 months
on June 28, 2022
Posted by: Clooney
from Chicago
I have owned many other Nespresso machines for home and office and this is the worst. 5 months and after almost 2 hours on the phone with Nespresso they replaced my machine with a different one. This machine is not good. The way the top closes on the coffee pod is very cumbersome and some people can not even do it. This wastes expensive pods. The waste bin is very small and needs emptied quickly. The look of the machine is nice but nothing else is good about this unit. Save your time and money and buy a different style of machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 29, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine and a complimentary sleeve for the capsules wasted. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next - I purchased 2 and they both failed
on July 29, 2022
Posted by: Unhappy customer
from Minneapolis
I purchased 2 of theses machines, and I’ve had 3 total replacements with the same machine. Each one broke down in some form or fashion. I have the last replacement they sent sitting on my counter not working. I’ve spent hours on the phone with this company troubleshooting and they finally just send replacements and ask me to send the faulty machine back. DO NOT BUY THIS MODEL.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 30, 2022
Thank you for your review, Michelle. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this
on September 14, 2022
Posted by: SadNespresso
from Minnesota
I’ll start by saying I love Nespresso. When the machine works, it’s very good coffee. I’m on my second Vertuo Next machine, as the first one was replaced as it stopped brewing after a month or two. This second machine is now running into the same problems. They need to discontinue this product. There are obviously manufacturing errors they are failing to address and just continue to send you refurbished machines that eventually break.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 15, 2022
Thank you for enjoying your Nespresso selections, SIlvana. We stand behind our brand and can assure you, customer satisfaction is our highest priority. Please contact us again, 800.562.1465, and a machine expert will assist you with your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on January 3, 2023
Posted by: Peight12
from Cape Cod, MA
I bought this about a year ago but didn’t use it too much at first, finally started using consistently about 6 months ago and worked fine until last week it started blinking orange. Followed instructions to fix, called tech support, got a replacement and the replacement doesn’t work! Have had the hardest time with this machine I’m about to switch back to Keurig. For the price I shouldn’t have these issues especially with a brand new replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 4, 2023
Thank you for your review. While we are glad to see you were able to speak with a Machine Expert to receive a replacement Vertuo Next machine, we are dismayed that it is not working to your expectations. We kindly ask that you contact us at 800-562-1465, so that we may assist you further. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING MACHINE!
on April 8, 2023
Posted by: Kristen
from Knoxville, TN
[This review was collected as part of a promotion.] The Vertuo Pop+ is an amazing little machine and produces great quality coffee at home. This machine is perfect for people like me with limited counter space because it is a smaller machine and doesn’t take up much room. I found it very easy to use and the app feature is very convenient too! I also love all the fun color options for this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
If only if worked as good as it looks
on January 8, 2025
Posted by: Bud
from Indiana
Received this as a gift and I am very disappointed. It only works when it wants to. I have to open and close the lid over and over again and it may or may not work. Tried changing pods which didn't help. The majority of the time I just resort to making a cup of instant coffee. No one needs this kind of frustration first thing in the morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tank doean't swivel
on November 22, 2024
Posted by: Bob
from Los Angeles
The coffee is fine and the POP is attractive but, far from being the smallest footprint, the water tank is NOT movable, so it takes up more space and is awkward. You should note that on the description as the videos of the swiveling tank are a sales point for the Next. The POP tank doesn't swivel.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA