Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
Very Disappointing!!!
on April 28, 2022
Posted by: Chelsea Ann
from Los Angeles
I bought the Nespresso-Vertuo Next in December 2021. The machine is now broke within a couple months of purchase. Also I'm a frequent coffee drinker and enjoy about 2-3 cups a day, very dissatisfied with this product. I called customer service and we had a video chat to reset the machine and the Nespresso machine is still not functioning. The customer service representative connection kept getting disconnected and I eventually gave up. I cleaned the machine as instructed and descaled the machine after 3 months uses. This is so disappointing especially because of the cost. I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on November 25, 2022
Posted by: JJ9
from Atlanta GA
Was given one as a gift and it was malfunctioning, awkward convo with gift giver who had to sort out return. New one ran well for a year and last week, caput.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 26, 2022
Hello, and thank you for your honest review. Our machines come with up to a one year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nope Nope Nope…not this model!!
on December 9, 2022
Posted by: Cougarhood
from Boise, ID
As a happy Nespresso drinker for years, this model is a galactic disappointment. It doesn’t even deserve 1 star. Reading through the reviews, I take some comfort in knowing my troubles are not at all uncommon. Completely failing after maintenance and descaling; blinking lights of machine death. Tragic. I have expected such failings from other single-use machines; however, not these. And please, Nespresso, spare me the lip service about you are sorry to learn of my disappointment but are pleased customer service excels. The company is known for concierge level service and has been for years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We understand how concerning machine issues can be. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on May 14, 2023
Posted by: Willowwhat123
from CA
This machine is great when it works...this particular model is WELL known for breaking often. To be fair, when it works, coffee is pretty good.
You must be diligent in not leaving pods in the chamber, and must clean/descale VERY frequently to keep the machine working. I do all of these things but have still had issues with the Next.
Customer service is great and will replace if the machine is defective but it's always a hassle calling to describe the issue, troubleshoot over the phone until they believe it is broken, waiting on the new machine etc. My first machine lasted less than 2 months, the second a whole year, and now on our 3rd.....
I would not recommend the Next, its not worth the trouble. Invest in a better machine, and save yourself the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good experience
on June 18, 2023
Posted by: LC79
from NY
I switched from the vertio next deluxe to this and it’s HORRIBLE! It is not only loud by the carafe doesn’t fit under the spout! They had to send a replacement because the first one arrived used and now sending this one back as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are disappointed to learn that the dimensions of the Vertuo Pop+ did not meet your expectations. If you have any additional questions about this, or our other Vertuo machines, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistently malfunctioning. Now broken.
on December 17, 2024
Posted by: AP1028
from Staten Island, NY
I bought this model in September when my Vertuo Next finally kicked the bucket. I have had nothing but problems and malfunctions with the Vertuo Pop. I do a clean cycle once a week and it still has residue that makes it stick and not brew my coffee. It's made of plastic and the metal spring that makes the bars empty the pod after use broke off. It is very poorly made.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it Works.....
on December 19, 2021
Posted by: Chas
from Baltimore
I am on the second of these machines. The Vertuo Next is compact and I like the coffee it makes. The first one I bought leaked water everywhere after two or so months. I had guests and we brewed a lot of morning coffee so I charged it to someone mishandling it. I still liked the machine so I got a second one, determined to be more mindful of how I used it. I even downloaded the up and performed the necessary maintenance. It's six months now, and after descaling, rinsing, even begging this machine to work, it doesn't. It warms up and has the steady white light, makes it's noise to start to brew then the orange blinking light comes on - no coffee! And even the app says the machine is ready to brew!!!! Needless to say, I'm frustrated, and I can't even get someone from Nespresso on the phone - the hold time is unacceptable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Chas. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. When brewing, ensure that a new Nespresso capsule is inserted, and the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't work after 1 month
on December 25, 2021
Posted by: Bob
For the 1st month, it worked half of the time I wanted coffee, then after 1 month, it totally broke down. I tried to troubleshoot it following the instruction book, not helpful at all. I can't even reset it to factory mode. I find a lot of people have the same issue when I google for a solution. I spent my whole night fixing it with endless solutions but still didn't work. Eventually, I gave up and returned it the second day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Bob. We share in your frustration and are always here to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA