Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
1
disappointment
on May 12, 2023
Posted by: Dpd21
I bought this machine for my mom for Christmas 2021, it lasted 6 months, the machine didn't work again. I was able to trade it in as it was still under warranty. But 8 months later the new machine was also damaged, it doesn't work (it turns on but the coffee never comes out). The truth is that I am very upset with Nespresso, I will not buy it again and I do not recommend it
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are sorry to learn the Vertuo Next machine you purchased for your mother didn’t meet your expectations. Furthermore, we were pleased to know our Machine Experts were able to replace the machine under the one-year warranty you machine comes. We recommend contacting us again via our toll-free number 1-800-562-1465, to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 7 days a week between 8am – 10pm for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please order a different machine!
on November 24, 2021
Posted by: Bob277
from Pennsylvania
These machines are faulty. They leak water everywhere and you get coffee grounds in every cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Bridget. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We're happy to learn you have received an in-warranty replacement Evoluo machine. This machine has a one-year warranty and we provide lifetime troubleshooting support. Please reach out anytime if you have any further questions or concerns with your new Evoluo machine. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on December 28, 2021
Posted by: acat
from TN
Horrible machine, constantly breaks and has never worked properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 30, 2021
Thank you for your review. We are dismayed to learn of the Vertuo Next machine issues you’ve experienced. We are pleased to see you were assisted by one of our machine technicians.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Should you need assistance with selecting a Vertuo machine model which better suits your needs, we’re available 24 hours a day and 7 days a week for your convenience, via our toll-free number 800-562-1465.
Each Vertuo machine model comes with a one year warranty and a lifetime of troubleshooting, via our Assistance Service Program.
We’re here to assist you to create a perfect Nespresso Moment for the perfect cup of coffee to enjoy.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money.
on June 4, 2022
Posted by: Jobo
from Chicago, IL
It doesn’t work at all. You have to spend 20 minute trouble shooting and then it wastes all of your pods and also it leaks all of my counter. Every time i want to use it i get frustrated and regret even trying. If it wasn’t a gift i would have thrown it out a week after using it. It is easier for me to walk to a near by coffee shop and get an espresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY - STOPS WORKING
on November 24, 2021
Posted by: MC
from Boston
SO SO Disappointed. Worked for 3 months and now it wont even make 1 cup of coffee. Same issue as everyone else. Wanted to love this machine so much but its an engineering failure.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Two have failed
on November 21, 2021
Posted by: Michelle
I was on my second machine and it quit working. I have tried to do cleanings as scheduled. One day they decided to stop working. Waste of money in my opinion
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Michelle. Please contact Nespresso at 800-562-1465 so that we may troubleshoot your Vertuo Next machine. The Vertuo Next comes with a one-year warranty and a machine expert would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Disappointing!!!
on April 28, 2022
Posted by: Chelsea Ann
from Los Angeles
I bought the Nespresso-Vertuo Next in December 2021. The machine is now broke within a couple months of purchase. Also I'm a frequent coffee drinker and enjoy about 2-3 cups a day, very dissatisfied with this product. I called customer service and we had a video chat to reset the machine and the Nespresso machine is still not functioning. The customer service representative connection kept getting disconnected and I eventually gave up. I cleaned the machine as instructed and descaled the machine after 3 months uses. This is so disappointing especially because of the cost. I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on November 25, 2022
Posted by: JJ9
from Atlanta GA
Was given one as a gift and it was malfunctioning, awkward convo with gift giver who had to sort out return. New one ran well for a year and last week, caput.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 26, 2022
Hello, and thank you for your honest review. Our machines come with up to a one year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA