Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Nice little machine
on December 18, 2023
Posted by: sstack
from West Palm Beach, FL
[This review was collected as part of a promotion.] I love the Nespresso coffee and the Pop machine is the perfect size.
There is room for one tiny improvement: the locking mechanism could be easier to engage.
There is room for one tiny improvement: the locking mechanism could be easier to engage.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, December 19, 2023
Thank you for your review. We're happy to learn you're enjoying your Nespresso VertuoPop Plus machine. Should you need assistance with the locking mechanism, we are available 24 hours a day, seven days a week for your service and support at 1-800-562-1465. Please call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Wish it was a little bit taller
on December 18, 2023
Posted by: Darky
from Richmond VA
[This review was collected as part of a promotion.] All in all this is a great machine. The fact that it can use the larger pods has me questioning why it’s so short or why it even can do this. i am happy with this purchase overall.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, December 19, 2023
Thank you for your review. We're happy to learn you're enjoying your Nespresso VertuoPop Plus machine. To accommodate a larger mug under the spout we suggest using the capsule drawer and placing the machine on top. Should you come across any issue or concern Nespresso provides lifetime troubleshooting support and the machine has a one-year warranty. We are available 24 hours a day, seven days a week for your service and support, at 1-800-562-1465, so you may call anytime at your earliest convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Game changer!
on December 18, 2023
Posted by: Carlos16
from Wixom, MI
[This review was collected as part of a promotion.] As someone from Mexico who loves to drink good coffee all day long, I have had a hard time managing my schedule in the morning to prepare something good in a short period of time, but with this machine I not only get a good coffee once a day. I can also diversify what I'm going to drink depending on the time of day.
So far I love it.
So far I love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Loud
on December 18, 2023
Posted by: Sb2425
I ended up returning this machine. I used it twice and it was so extremely loud, that I did not plan to use it enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 19, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop Plus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee every time
on December 18, 2023
Posted by: Nathan
from Phoenix
[This review was collected as part of a promotion.] Just tried the double espresso Dolce - recommended by a member of the Nespresso team in Phoenix and it is a morning treat every time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
My second Nespresso
on December 18, 2023
Posted by: Nini
from San Diego, CA
[This review was collected as part of a promotion.] i bought this one because i needed more counter space and it was smaller than my vertuo. The coffee taste the same, which is good and I like that you can manually open/close even when not plugged in
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome little machine
on December 18, 2023
Posted by: LisaKM
from Seattle and SF
[This review was collected as part of a promotion.] I really enjoy all the variety of flavors and serving sizes that this machine provides. We have a previous model, and this one is even better. The use of space is better; the lock is more secure, and the pod-eject is heavier duty. Seems like small things, but the improvements are make a very functional machine even better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Popup
on December 18, 2023
Posted by: Tlk8
from Hartford
[This review was collected as part of a promotion.] I bought this for my daughter, but haven’t given it to her yet… her birthday is at the end of the month. I’m sure she will love it. We love our Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA