Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
3
Love Nespresso! but a little disappointed with Pop
on October 16, 2023
Posted by: KT
from CA
[This review was collected as part of a promotion.] I have owned several machines and am a big Nespresso fan. I am a little disappointed in the Pop with the fact that it offers 5 different coffee sizes including the 14 oz but yet doesnt allow for a larger cup including Nespresso own tall mugs (which I own!). I am also disappointed with the temperature. This does not heat the coffee nearly as much as other machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 17, 2023
Thank you for your review. We are dismayed to learn that the Vertuo Pop Plus does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you’d like to enjoy a taller Nespresso beverage, you may visit us online, and view our capsule drawer. With your machine sitting on capsule drawer, you will be able to fit a taller glass/cup under the coffee outlet to enjoy a taller beverage. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be a little taller
on August 7, 2024
Posted by: JamJam
from Redlands, CA
Just about perfect for everything it claims to do.
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Serious design flaws
on September 9, 2021
Posted by: Joe42
from CT
I loved this machine for about 4 months, beautiful machine, beautiful coffee… then it stopped working. I’ve since had three replacement machines, each one worse than the one before. Won’t go into detail on each one, just know this machine is deeply flawed, and you should stay away. With that being said, Nespresso customer service is great. Although around the third machine the troubleshooting process becomes pretty tedious. I laid out my frustrations on this last one and was quickly offered the original vertuo machine as a replacement. Hopefully this will be a reliable machine… stay away from the Next
No, I would not recommend this to a friend.
Response from Nespresso USABy JAZ, Customer Service, September 10, 2021
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the issues you have experienced with your Vertuo Next machine. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement VertuoLine machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Constant problems
on September 18, 2021
Posted by: Sherry 101
from Pompano Beach FL
I purchased this machine in June 2021. Initially it was great,making coffee based on the pod that was used. Within a month it started having issues and needed to be reset. When we finally was not able to be reset I called Nespresso support and they replaced it with another next machine. This machine lasted for about a month and started doing the same thing. We would get colored lights that would not allow us to make coffee. After the second one failed, we switch to the vertuo instead of the next. Hopefully this will be a better option.
No, I would not recommend this to a friend.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Sherrie101.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement Vertuo machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The replacement Vertuo machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
2nd machine in a year!
on November 1, 2021
Posted by: AM_WEST
from Los Angeles
Awful machine stops working after 3 months. Just purchased a different model let see how this one works. I’m definitely purchasing a commercial grade machine if this one fails.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hello. Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trouble from the start
on November 2, 2021
Posted by: Weinda
from PR
I bought the pink Chiara Ferragni Vertuo Next. Every week it had some problem. It just didn't brew coffee. First I thought the problem was the capsules but I very quickly realized it was the machine. It very randomly stopped working. And the app is pretty useless, it gave a generic error code that no one could figure out. Customer service was super friendly though and a replacement machine was sent. Let the ratings give you an idea, do yourself a favor and get another Vertuo model please.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 3, 2021
Thank you for your review, Weinda. We share your disappointment that you had experienced issue with your Nespresso x Chiara Ferragni VertuoNext machine. We are pleased to see you were able to receive an in-warranty replacement VertuoPlus and hope you enjoy this model. If you have any further questions or concerns, we offer lifetime troubleshooting support at 1-800-562-1465. We're available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good pods, unreliable machine with design flaws
on November 8, 2021
Posted by: dv
from Boston, MA
Lasted a little over a year with very low usage in the first half of that period. Done descaling and cleaning as suggested. What happens is steam gets into the area where the electronics for the button are and then it's all downhill from there. Light turns blue - seems like a consequence of steam corroding some of the metal around there. The clamps holding the hose also corrode and can't hold the hose tightly enough and it starts leaking water all over the place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 9, 2021
Hi Dilaver. Your satisfaction is our highest priority, and we'd like to ensure your satisfaction. Please call Nespresso directly, 800.562.1465, and a machine expert will be happy to help you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
broke within a year
on November 12, 2021
Posted by: Nicole
from Boston
This is the worst product Nespresso has ever made in my opinion. I bought the machine after owning my prior machine for 8 years. This broke after a year and half. Nespresso customer service replaced the machine, and the second one broke in 10 days. What is up Nespresso? Did you make this on the cheap. Not on brand for you all. They are now replacing the second machine with the Evoluo..fingers crossed I don't have to call with a broken machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, November 13, 2021
Hi Nicole, thank you reviewing your machine. We'll ensure your feedback is shared with our team. We're glad to hear that a machine expert was able to arrange a replacement. If we can provide further assistance please do not hesitate to contact us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA