Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Really Convenient
on July 13, 2023
Posted by: nvayman
from New Haven, CT
[This review was collected as part of a promotion.] I've had my Nespresso machine for about a week now and have absolutely loved it. I'm an espresso girl through-and-through, and making espresso-based drinks has never been easier. The Pop+ is the perfect size for me, and I don't have to constantly refill the water tank as it's just me using it. It's a compact machine meant to fit in smaller areas, and I think it's an amazing deal for the price. No regrets, just happy caffeinated thoughts.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use it every day!
on July 14, 2023
Posted by: Heidi
from Lakewood, WA
I bought this a few months ago, taking a risk after reading reviews where people said that it didn't work, but it works great so far. Love it!
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good machine, but is broke often.
on July 16, 2023
Posted by: Daleg
from Aurora, IL
I bought this machine two year ago, and it makes very delicious and smelling coffee. Unfortunately, this broke down very often. Once in a 3-4 months the yellow color it’s start blinking. Usually, I fixed it all the time but now this process isn’t working.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not functioning to your satisfaction and would like to provide further assistance. Please kindly note that descaling is required every 3-4 months, or after every 300 capsules. A blinking light may indicate that descaling is required as part of regular machine maintenance. If your issue continues, please don't hesitate to reach out for troubleshooting assistance. You can contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on July 17, 2023
Posted by: Lpmillo
from Alabama
I am so happy with my new machine. I recently switched over from a keurig and this is such an elevated experience. The coffee samples included in the box helped me determine my perfect brew and the machine takes up much less space and the pacific blue compliments my kitchen nicely.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Dorm Room Perfection
on July 17, 2023
Posted by: Turfgirltwo
from Atlanta, GA
[This review was collected as part of a promotion.] Perfect addition to my son's dorm room. School color match is a plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stuck Locking & Unlocking
on July 19, 2023
Posted by: Nana Lis
from Santa Clarita, CA
First, let me start by how much I love, love, love the coffee! I had previously subscribed to an auto delivery from another (organic) coffee company, I thought THEY had the best tasting coffee. that is until I got my Nespresso Machine & Hazelnut coffee.
Now onto my complaint: The machines lid (to insert capsules) has gotten SO VERY difficult to lock & unlock (twist open/close), I have broken 3 coffee mugs now (by myself, husband and house guest). I practically arm-wrestle with the machine every single time I make a cup of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Otis the crema on top
on July 20, 2023
Posted by: Sassy92
from Colorado
[This review was collected as part of a promotion.] Never thought I’d join the nespresso craze - it just felt so ecologically irresponsible- but I can’t resist the beautiful crema on top of every pour. And with their recycling program, I broke down. It’s delish. Looking forward to my coffee every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for both coffee and espresso
on July 27, 2023
Posted by: Chris
from Boston, MA
[This review was collected as part of a promotion.] Got this product after experiencing the Nespresso makers in a few resorts. Loved the coffee it brewed more than our original single cup coffee maker, so decided to get one. I can say we absolutely love it for both coffee and the availability to have espresso in the house. We also love that it can do large sizes and cold brew as well!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA