Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,458 Reviews)
Rating breakdown 4,458 reviews
5 Stars
3,014
4 Stars
497
3 Stars
159
2 Stars
192
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
4
Great machine, died in 6 months :(
on June 24, 2023
Posted by: Txryan77
from Texas
Virtuo plus gift for Christmas. I have to say I absolutely love my machine, WHEN it's working. After 6 months ths of treating it wonderful, it finally poured a cold cup of coffee, and started blinking red, called customer service, now a new one is being sent to me. This was after 6 months. I will sat customer service was great. Only 1 issue, and it makes sense, but they are replacing my machine with a brand new one. I would expect to get the 1 year warranty as any other new one, but no it just goes for the remaining 6 months. We will see how it works out. I have a classic that has never had a problem. This was a gift from my wife for Christmas, so it holds alot of sentimental value to me. I'm a 1, sometimes 2 cups a day person, and I cleaned the machine every week to 10 days. Descaled monthly. I treated this thing great. Seemed like alot of upkeep. I really do love the coffee it brews, especially when I use my refillable pod and use my fresh matagalpa coffee, which I guess is my second gripe. Why isn't there a better selection of pods? Why is there not a well made refillable? Anyways, as far as a review, if you love good coffee, try this machine out, or maybe the classic.. I look forward to seeing more products and coffees, available in more places (reusable pods!)
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, June 26, 2023
Thanks for your review. We’re sorry to learn of the issues you experienced with your Vertuo Next machine, and we’re pleased to see one of our machine experts replaced your machine. We do not test the compatibility of competitor capsules with Nespresso machines, as we specialize in specialty coffee grown from our farmers from all over the world, to create our Vertuo blends to brew in our Vertuo machine models. Therefore, we're unable to provide information regarding capsules not manufactured by Nespresso which are used in our Nespresso machine models. As part of your machine maintenance, we recommend the first-time use steps at least once a week, to flush water through the head of your machine and rinse away any coffee granule buildup. Should you need any assistance with your Vertuo Next machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift!
on June 25, 2023
Posted by: Seasmom
from Fredericksburg, VA
[This review was collected as part of a promotion.] I bought this as a gift for my daughter. She loves it- the size and color are perfect for her kitchen. The quality of the coffee is exceptional.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, easy to use, great for office
on June 25, 2023
Posted by: Traveldc
from Washington DC
[This review was collected as part of a promotion.] This is my 4th nespresso machine and my first vertuo. the vertuo next is very compact but still holds 37oz. It’s quieter than my other machines. So happy with my new machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine!
on June 25, 2023
Posted by: Elizabeth
from Philadelphia PA
[This review was collected as part of a promotion.] I bought this machine to replace a previous model I had that wasn’t working properly. This machine is much smaller which I appreciate in my smaller kitchen. I love the color too. So far I have no issues with this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
machine in small size and lower noise
on June 26, 2023
Posted by: DS
from New JErsey
[This review was collected as part of a promotion.] Bought it two weeks ago, and I really like it. To compare this one with the Next machine, this one is much better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Couldn't Do Without It!
on June 27, 2023
Posted by: Pat
from New Jersey
[This review was collected as part of a promotion.] Our original Vertuo machine finally bit the dust. We went for about 10 days without one and couldn't go 1 more. This new machine fits in our smaller kitchen and works as well as our larger Vertuo in our Florida kitchen. Of course we are a two-machine family.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’ve been missing out
on June 27, 2023
Posted by: Torreez
from Bay Area, CA
[This review was collected as part of a promotion.] Looked at these machines years ago but passed and bought another brand of machine. Bought an espresso machine for the hubs a few years back so he could stop going to buy coffee. I saw an ad for the Nespresso pop recently and for some reason wanted one. It’s been the best purchase. Love the flavors of the coffee especially iced leggero and double espresso dolce. I came across some recipes on the website and had my first espresso martini which I was pleasantly surprised that I liked it so much.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great iced coffee
on June 29, 2023
Posted by: Mollia
from Seattle, WA
[This review was collected as part of a promotion.] I made the switch away from k-cups primarily because of the iced coffee offerings with Nespresso. Not only am I happy with the quality of each cup of coffee, I love my machine for it's look. It works wonderfully and is much more attractive in my kitchen. I also appreciate the ease of recycling!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA