Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Average customer rating
4.2
(4,450 Reviews)
Rating breakdown 4,450 reviews
5 Stars
3,007
4 Stars
497
3 Stars
159
2 Stars
191
1 Star
596
78%of customers recommend this product.
(
2,963 out of
3,799)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker - Glossy Black
Customer Rating
5
Quick and delicious
on June 18, 2023
Posted by: S
from Atlanta, GA
[This review was collected as part of a promotion.] The best coffee I’ve ever had! It’s great hot or iced.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small & sleek with several options
on June 19, 2023
Posted by: Kimberly
from New Jersey
[This review was collected as part of a promotion.] I recently purchased this so i can make larger cups of coffee that are now available. It’s sleek & compact & works great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy and convenient
on June 19, 2023
Posted by: Wyzash
from Colorado Springs Colorado
[This review was collected as part of a promotion.] I got this espresso coffee machine several weeks ago. So far I’m very happy with it. I used to drink coffee with a bunch of creamer and sweetener in it. Do to health reasons I have to drop refined sugar. I started to drink black coffee with just a little milk in it and surprisingly I like it. Nespresso has a bunch of great flavors as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new Vertuo!
on June 19, 2023
Posted by: Doch Kovetc
from New York
[This review was collected as part of a promotion.] I bought this coffee machine about a month ago and very pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on June 21, 2023
Posted by: Jones4
from Oregon
[This review was collected as part of a promotion.] I absolutely LOVE my new nespresso machine! The coffee is delicious and I look forward to a delicious cup each morning. Let’s not forget about that frother…. Where has that been all my life!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine, I ditched my Starbucks habit
on June 21, 2023
Posted by: Yaz
from Hollywood FL
[This review was collected as part of a promotion.] Machine is easy to use, love the flavors, easy set up
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Connect to Wi-Fi let me know when my water is low.
on June 23, 2023
Posted by: Nikki
from Yonkers ny
[This review was collected as part of a promotion.] I bought this a month ago so far so good. Love the color red
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine, died in 6 months :(
on June 24, 2023
Posted by: Txryan77
from Texas
Virtuo plus gift for Christmas. I have to say I absolutely love my machine, WHEN it's working. After 6 months ths of treating it wonderful, it finally poured a cold cup of coffee, and started blinking red, called customer service, now a new one is being sent to me. This was after 6 months. I will sat customer service was great. Only 1 issue, and it makes sense, but they are replacing my machine with a brand new one. I would expect to get the 1 year warranty as any other new one, but no it just goes for the remaining 6 months. We will see how it works out. I have a classic that has never had a problem. This was a gift from my wife for Christmas, so it holds alot of sentimental value to me. I'm a 1, sometimes 2 cups a day person, and I cleaned the machine every week to 10 days. Descaled monthly. I treated this thing great. Seemed like alot of upkeep. I really do love the coffee it brews, especially when I use my refillable pod and use my fresh matagalpa coffee, which I guess is my second gripe. Why isn't there a better selection of pods? Why is there not a well made refillable? Anyways, as far as a review, if you love good coffee, try this machine out, or maybe the classic.. I look forward to seeing more products and coffees, available in more places (reusable pods!)
I would recommend this to a friend!
Response from Nespresso USABy Lisa A., Customer Service, June 26, 2023
Thanks for your review. We’re sorry to learn of the issues you experienced with your Vertuo Next machine, and we’re pleased to see one of our machine experts replaced your machine. We do not test the compatibility of competitor capsules with Nespresso machines, as we specialize in specialty coffee grown from our farmers from all over the world, to create our Vertuo blends to brew in our Vertuo machine models. Therefore, we're unable to provide information regarding capsules not manufactured by Nespresso which are used in our Nespresso machine models. As part of your machine maintenance, we recommend the first-time use steps at least once a week, to flush water through the head of your machine and rinse away any coffee granule buildup. Should you need any assistance with your Vertuo Next machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA